NasdaqGS:ABNBHospitality
Airbnb Bets On AI Customer Support To Shape Growth And Valuation
Airbnb (NasdaqGS:ABNB) is rolling out its proprietary AI customer service agent globally after strong Q4 results.
The AI system currently handles about one third of customer service issues in North America, with broader deployment planned.
The company has hired Ahmad Al-Dahle, an AI specialist from Meta, as its new CTO to lead this AI-focused shift.
Airbnb runs a global platform that connects guests with short term stays and experiences, and Q4 results have given the company fresh room to...