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Is Salesforce’s Agentforce Healthcare Push Quietly Reframing CRM’s Long-Term Competitive Narrative?
In recent weeks, Viz.ai and Ellipsis Health announced new real-time clinical intelligence and empathetic voice-agent services built on Salesforce’s Agentforce platform, while Salesforce previewed deeper Agentforce 360 integration with Slack and prepared high-profile appearances at the J.P. Morgan Healthcare Conference and the World Economic Forum.
These moves highlight how Salesforce is turning Agentforce into an ecosystem for sector-specific, agent-based workflows, particularly in...