NYSE:NOWSoftware
Does ServiceNow’s (NOW) DXC ‘Customer Zero’ Deal Quietly Redefine Its AI Platform Strategy?
In early April 2026, DXC Technology announced a new multi-year agreement with ServiceNow to act as Customer Zero for ServiceNow’s Core Business Suite, deploying agentic AI across its Global Business Services model to modernize complex, multivendor enterprise operations.
This move effectively turns DXC into a large-scale proving ground for ServiceNow’s AI platform, generating validated, reusable automation blueprints and industry use cases that can be rolled out to other enterprises.
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