NYSE:CRMSoftware
Will Salesforce’s (CRM) Data Integration Strategy Define Its Edge in AI-Driven Customer Service?
In recent days, NICE announced an expanded partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NICE CXone Mpower and Salesforce Service Cloud, including plans to join the Salesforce Zero Copy Partner Network for a unified data foundation.
This collaboration aims to break down data silos and empower real-time, AI-driven orchestration across both platforms for hundreds of thousands of shared users, highlighting Salesforce’s focus...