NYSE:TWLOIT
How Twilio’s New Flex SDK And AI-Priced CX Platform At Twilio (TWLO) Has Changed Its Investment Story
In April 2026, Twilio launched a new Flex SDK that embeds contact center capabilities into existing applications, expanded Salesforce Voice integration, added enhanced reporting and sub-account support, and introduced a flexible User + Usage pricing model for AI-driven customer engagement.
This move positions Twilio as a single, unified platform for both CPaaS and CCaaS, aiming to make it easier for enterprises to blend conversational AI with human agents inside their established...