NYSE:HUMHealthcare
Humana Bets On Google Cloud AI To Tackle Costs And Service
Humana launched Agent Assist with Google Cloud, an AI powered tool designed to support member advocates during service calls.
The solution provides real time call summarization, prompts for next best actions, and quicker access to member benefit information.
Agent Assist is part of Humana's broader digital transformation efforts focused on responsible AI use and more efficient member support.
For investors watching NYSE:HUM, this launch comes at a time when the stock has faced pressure,...