NYSE:NOWSoftware
ServiceNow NICE AI Alliance Targets Deeper Customer Workflow Integration
ServiceNow (NYSE:NOW) and NICE Ltd. have launched a unified AI customer engagement and workflow solution that connects NICE’s CX AI platform with ServiceNow Customer Service Management.
The joint offering focuses on real time customer engagement, AI guided agent support, and automated workflows across the enterprise.
The partnership aims to reduce service silos, improve routing of customer issues, and speed up end to end resolution through integrated AI tools.
ServiceNow, trading at...