NYSE:HUMHealthcare
How Investors May Respond To Humana (HUM) Launching AI Agent Assist With Google Cloud
In early February 2026, Humana launched Agent Assist, an AI-powered tool built with Google Cloud to help more than 20,000 member advocates deliver faster, more accurate responses to health benefit questions across up to 80 million calls a year.
This initiative highlights how Humana is trying to blend advanced AI with a human-in-the-loop approach to improve member experience, operational consistency, and compliance in its call centers.
Next, we’ll examine how Humana’s Agent Assist rollout,...