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A Fresh Look at Sprinklr (CXM) Valuation Following Major AI Platform Enhancements

Reviewed by Kshitija Bhandaru
Sprinklr (CXM) just launched a suite of next-generation AI features, including Sprinklr Copilot and Sprinklr AI Agents, along with upgrades to its Customer Feedback Management platform. These changes highlight Sprinklr’s approach to connecting teams, data, and tools.
See our latest analysis for Sprinklr.
Sprinklr’s big AI rollout is just its latest move as it responds to a fast-changing market. While there have been some notable headlines, the real story is the company’s steady climb. A 7.9% total shareholder return over the past year signals that momentum is quietly building, even as broader tech volatility continues.
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But with shares trading well below analyst price targets, is Sprinklr undervalued after this steady performance? Or is the market already factoring in its growth potential and future AI gains?
Most Popular Narrative: 25.9% Undervalued
Sprinklr’s narrative fair value of $10.44 stands well above its latest close at $7.74, prompting a fresh look at what is driving the upside in analyst models.
The company's active investment in adding more digital channels and enhanced video to its unified platform addresses the rapid proliferation of social, messaging, and digital touchpoints. This makes Sprinklr indispensable for global brands seeking truly omnichannel engagement. This trend is expected to drive sustained demand for Sprinklr's solutions, boosting overall revenue and increasing contract values.
Craving the inside scoop behind this bullish forecast? Big platform expansion plans, shifting contract structures, and bold international moves fuel these projections. The growth calculus might surprise you. Curious about the detailed financial bets behind that fair value target? Dive in to see what the narrative believes will power Sprinklr’s next leap.
Result: Fair Value of $10.44 (UNDERVALUED)
Have a read of the narrative in full and understand what's behind the forecasts.
However, persistent customer churn or intensifying competition in the crowded CX market could quickly challenge this optimistic outlook and reduce long-term earnings potential.
Find out about the key risks to this Sprinklr narrative.
Build Your Own Sprinklr Narrative
If you see things differently and want to put your own perspective to the test, you can craft a fresh story from the latest numbers in just a few minutes, your way with Do it your way.
A great starting point for your Sprinklr research is our analysis highlighting 2 key rewards and 2 important warning signs that could impact your investment decision.
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This article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned.
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About NYSE:CXM
Outstanding track record with flawless balance sheet.
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