Capita is leaning into public sector outsourcing and digital upgrades to win bigger, longer-term contracts, while cutting costs and exiting distractions to steady the business. But fast-moving automation, shrinking parts of its legacy work, and tight finances could make the turnaround harder than it looks.Read more
Capita is trying to turn its outsourcing business into a more tech-led service provider, leaning on automation and big cloud partners to win larger, longer public and private sector contracts. But shrinking parts of the business, past service issues, and tighter finances could make that turnaround harder than it looks.Read more
Capita is trying to reinvent itself with more digital and AI-driven work, but faster automation could also shrink the old-school outsourcing services it still relies on. The big question is whether new tech-led contracts can grow quickly enough to offset legacy decline, cash strain, and heavier rules in sensitive public-sector work.Read more
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Capita plc operates as an outsourcer that supports clients across the public and private sectors in the United Kingdom, India, South Africa, and the rest of Europe. It operates through two divisions: Capita Public Service and Capita Experience. The company offers central government services, including intelligent automation; citizen experience; customer communications and digital services; operations, and transformation; learning and development; procurement; and public services procurement framework services. It also provides local government services, such as building resilient; digital operations; financial transformation; housing; local education authority software; planning, building control, and regulatory; property asset; and revenue and benefits services. In addition, the company offers customer journey mapping, behavioral science, and data and insight services; AI solutions; defense training and people development, data transformation and science, and AI services for defense; software solutions and specialist support services for education; learning experience and technologies, and organizational and learning transformation services; and administration and software, consulting services, and data solutions for pensions. Further, it provides health solutions, such as digitally enabled clinical administrative services, as well as health technology, including data science, automation, and AI. Additionally, the company offers customer service, contact center, collections, and data analytics services for telecoms, media, and technology companies; customer service solutions for the utility sector; and financial services, such as retail, pensions, and mortgages solutions. The company was formerly known as The Capita Group plc and changed its name to Capita plc in January 2012. Capita plc was founded in 1984 and is headquartered in London, the United Kingdom.
