Key Takeaways Accelerating product adoption, cross-selling, and an API-driven platform position 8x8 for sustained revenue growth, industry outperformance, and market share gains. Strong operating discipline and global expansion support robust margins, recurring revenue, and resilience against regulatory and macroeconomic challenges.
Key Takeaways Intensifying competition and lack of product differentiation threaten market share, pricing power, and customer retention, keeping growth below peers. Rising compliance and marketing costs are squeezing margins and delaying the path to sustained profitability.
Key Takeaways Growing demand for cloud-native, AI-powered communication platforms aligns with 8x8's strategy, supporting sustainable revenue growth and higher customer retention through evolving offerings. Streamlined operations, focus on enterprise and regulated markets, and international expansion drive margin improvement and position the company for long-term differentiation.
8x8, Inc. provides contact center, voice, video, chat, and enterprise-class application programmable interface (API) solutions worldwide. The company offers 8x8 Work, a unified communications-as-a-service solution that enable collaboration and business continuity across voice, video, chat, and messaging; and 8x8 Contact Center is a cloud-based contact center-as-a-service solution that customer engagement across voice, chat, email, and digital channels. It also provides 8x8 Engage, which extends digital engagement tools to non-traditional customer-facing employees—sales, field service, finance—enabling to deliver AI-informed customer experiences at desk, in the field or on the go; 8x8 Communications as a Service, a communications-as-a-service solutions that allow businesses to embed communications directly into digital experiences via communications APIs, including voice, SMS, rich messaging services, and additional digital and social channels; and solutions for Microsoft team users. The company markets its services through digital marketing, in-person and virtual events, peer reference and advocacy programs, localized and regional advertising, and partner and co-marketing initiatives. It serves small business, mid-market, enterprise customers, government agencies, and other organizations. 8x8, Inc. was incorporated in 1987 and is headquartered in Campbell, California.
