Key Takeaways Smart home technology and digital competitors threaten Frontdoor's market share, pressuring customer growth, renewal rates, and revenue stability. Rising servicing costs and contractor shortages undermine profit margins and increase the risk of customer churn and reputational damage.Read more
Key Takeaways Accelerated growth in home warranty memberships and diversified revenue sources are expected from digital channels, real estate recovery, and expansion of non-warranty offerings. Technology adoption and successful acquisition integration are improving efficiency, service costs, and supporting sustained margin and earnings growth.Read more
Key Takeaways Digital marketing, high member retention, and AI-driven efficiencies are fueling scalable, profitable growth and margin expansion for both core and adjacent services. Expanding offerings, robust contractor networks, and long-term housing trends provide sustained demand, pricing power, and superior customer retention amid labor shortages.Read more
Frontdoor, Inc. provides home and new home structural warranties in the United States. Its customizable home warranties help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. The company’s home warranty customers subscribe to an annual service plan agreement that covers the repair or replacement of principal components of home systems and appliances, including electrical, plumbing, water heaters, refrigerators, dishwashers, and ranges/ovens/cooktops, as well as electronics, pools, and spas and pumps; and heating, ventilation, and air conditioning systems. It also offers non-warranty home services through website and app; a one-stop app experience for home repair and maintenance using video chat, augmented reality, and video collaboration tools; and insurance-backed products, including builders’ coverage and surety for a home’s workmanship, distribution systems, and/or load-bearing structural components. The company operates under the American Home Shield, HSA, OneGuard, Landmark, and 2-10 HBW brand names. The company was founded in 1971 and is headquartered in Memphis, Tennessee.
