CPI: Public Sector Outsourcing Momentum Will Drive Digital Transformation Forward

Key Takeaways

• Strong public sector growth and digital transformation are enabling Capita to secure high-value contracts and support sustained multi-year revenue growth.
  
• Operational efficiency drives, automation, and strategic exits from non-core businesses are expected to improve margins, earnings stability, and capital returns.
  
• Capita faces structural revenue and margin pressures from AI-driven industry shifts, regulatory risks, persistent cash outflows, and limited financial flexibility, challenging sustained growth and profitability.

Catalysts

Operates an outsourcer that supports clients across the public and private sectors in the United Kingdom and rest of Europe.

• Capita is seeing robust growth in its public sector pipeline (with a £1 billion+ unweighted pipeline and over 50% TCV growth), supported by increasing public sector outsourcing due to fiscal constraints and a government focus on efficient service delivery-setting the stage for multi-year revenue growth and improved long-term revenue visibility.
  
• Strategic investments in automation, AI-enabled platforms, and cloud-based solutions are already delivering hundreds of use cases internally and externally, enabling contract wins and operational efficiencies; this is expected to improve EBITDA margins over time as more contracts adopt digital delivery and automation.
  
• Rapid digital transformation across private and public sectors is expanding the demand for value-added, digitally-enabled services and complex solutions, allowing Capita to shift its service and contract mix toward higher-value offerings-likely leading to better pricing power and higher net margins.
  
• Capita's aggressive cost efficiency program (with £205m out of a planned £250m already executed) is embedding a culture and operating model focused on sustainable cost control; sustained delivery here will drive higher net margins and accelerate free cash flow generation, with the company targeting positive free cash flow by end of 2025.
  
• Ongoing transformation of legacy operations, offshoring/nearshoring, and exits from non-core regulated businesses are structurally realigning Capita's cost base and capital allocation, which will reduce earnings volatility and improve return on capital over the long term.

Capita Future Earnings and Revenue Growth

Assumptions

• Analysts are assuming Capita's revenue will grow by 1.6% annually over the next 3 years.
• Analysts assume that profit margins will increase from 0.7% today to 4.3% in 3 years time.
• Analysts expect earnings to reach £106.8 million (and earnings per share of £0.6) by about September 2028, up from £16.2 million today.
• In order for the above numbers to justify the analysts price target, the company would need to trade at a PE ratio of 6.7x on those 2028 earnings, down from 16.6x today. This future PE is lower than the current PE for the GB Professional Services industry at 21.3x.
• Analysts expect the number of shares outstanding to grow by 0.79% per year for the next 3 years.
• To value all of this in today's terms, we will use a discount rate of 12.85%, as per the Simply Wall St company report.

Capita Future Earnings Per Share Growth

Risks

• The rapid acceleration of AI and automation in the BPO sector poses a risk of reducing demand for traditional outsourcing services
• as Capita seeks to adapt, its Contact Centre revenues have already experienced material declines, which may signal ongoing structural revenue headwinds as clients look to technology-driven solutions over traditional offerings.
  
• Persistent margin deterioration in the Contact Centres division, combined with the company's lack of scale relative to larger competitors and its later start in transformation, increases the risk that Capita will fail to achieve peer-level profitability, putting sustained pressure on group net margins and earnings.
  
• Ongoing managed exits and contract handbacks in the Regulated Services segment are expected to result in continued annual cash losses, and the company forecasts further revenue declines in this area, challenging Capita's ability to drive overall group revenue and free cash flow growth.
  
• Elevated net debt and recurring free cash outflows (with only a secondary expectation of turning cash flow positive in late 2025 and modest consensus projections for 2026) restrict Capita's financial flexibility, amplify sensitivity to macro or execution shocks, and limit the capacity to reinvest for sustainable growth, placing net profits and long-term shareholder value at risk.
  
• The company's exposure to regulatory and reputational risks
• illustrated by the Ofgem investigation into a subsidiary, legacy contract issues, and the need for rigorous compliance as AI is deployed in sensitive and regulated environments
• could increase compliance costs, lead to potential liabilities, or dampen revenue from risk-averse clients.

Valuation

• The analysts have a consensus price target of £4.315 for Capita based on their expectations of its future earnings growth, profit margins and other risk factors. However, there is a degree of disagreement amongst analysts, with the most bullish reporting a price target of £6.0, and the most bearish reporting a price target of just £3.21.
• In order for you to agree with the analyst's consensus, you'd need to believe that by 2028, revenues will be £2.5 billion, earnings will come to £106.8 million, and it would be trading on a PE ratio of 6.7x, assuming you use a discount rate of 12.9%.
• Given the current share price of £2.37, the analyst price target of £4.31 is 45.1% higher.
• We always encourage you to reach your own conclusions though. So sense check these analyst numbers against your own assumptions and expectations based on your understanding of the business and what you believe is probable.