공지 • Apr 23
EDreams ODIGEO Scales Agentic AI Ecosystem By Integrating Conversational Planning And Immediate Booking Fulfilment EDreams ODIGEO announced the latest advancement in its large suite of AI capabilities with the deployment of enhanced agentic capabilities. As part of this expansion, the Company has introduced a proprietary AI trip planner feature within its mobile applications. Initially launched in English before broader expansion, the feature utilises natural language processing to generate detailed, day-by-day itineraries based on specific user requests and preferences, including recommended activities and local experiences. By integrating this tool directly into the booking interface, eDO allows users to transition seamlessly from planning to booking execution within a single interface, leveraging the Company’s extensive global travel inventory. While conversational AI provides the most visible interface for these advancements, eDO’s leadership is anchored in a diverse bedrock of intelligence tools that optimise and personalise every stage of the traveller journey. To meet users where they are, eDO has also recently integrated into the ChatGPT app ecosystem. This strategic presence allows users to search for flights directly within the ChatGPT interface via conversational prompts. Once a traveller is ready to purchase, they are redirected to eDO’s proprietary platforms to complete their booking, combining the power of general-purpose AI with the Company's deep travel expertise and industry-leading inventory. Building on more than a decade of AI investment, the Company has successfully scaled its agentic voice AI to manage global support volumes with unprecedented efficiency. eDO’s advanced agentic architecture now processes 90% of inbound inquiries across five core languages. This comprehensive multi-language AI support establishes a new benchmark for global scalability, moving far beyond the English-only limitations prevalent across the sector. This transition has delivered measurable gains in the customer experience, including a 33% reduction in transfer rates as the system accurately identifies customer intent at the start of the call, significantly reducing department transfers. Furthermore, resolution velocity has improved by 15%, meaning customers spend less time on the phone to resolve their inquiries. This rapid global deployment saw the Company move from single-language testing to full production across five languages in just weeks. For the over 7,800,000 members of eDreams Prime, these AI advancements serve as a critical capacity optimiser. By automating routine interactions through agentic support, eDO increases the bandwidth of human specialists to focus on high-value, complex tasks. This ensures that as the Company scales toward its target of 13,000,000 Prime members by 2030, service quality remains premium. 공지 • Jan 22
eDreams ODIGEO Announces Major Expansion of Its Artificial Intelligence Capabilities with the Successful Deployment of Autonomous Agentic Systems eDreams ODIGEO announced a major expansion of its artificial intelligence capabilities with the successful deployment of autonomous agentic systems for independently executing bookings and deliver voice supported customer service. Unlike traditional conversational AI systems that primarily offer search results, eDO has successfully scaled its capabilities to an agentic model that autonomously manages the entire lifecycle of a travel booking. This innovation allows the AI architecture to execute complex tasks and take direct action. In addition to bookings, eDO has successfully launched the first use cases of agentic customer support via voice. By combining conversational power with a system specifically designed to ensure fact-grounding and accuracy, the solution has delivered double-digit improvements in customer satisfaction and accuracy rates. This ensures that interactions are reliable, meeting the high standards expected by travellers while eliminating common AI "hallucinations". A core driver of this innovation is eDO's leadership as a fully AI-native organisation, where more than 30% of the Company's new code is now generated by AI. This level of automation provides a massive productivity leap, free up world-class tech teams to focus on pioneering high-value innovations. Beyond code generation, the Company has also deployed Generative AI content models to boost its front-end customer acquisition and personalisation capabilities, including the automatic creation of high-quality, visual assets for various performance marketing channels. This industrial-scale efficiency is a key enabler for the Company's strategic roadmap to reach 13 million Prime members by 2030. 공지 • Jan 12
eDreams ODIGEO S.A. to Report Q3, 2026 Results on Feb 26, 2026 eDreams ODIGEO S.A. announced that they will report Q3, 2026 results on Feb 26, 2026 공지 • Oct 04
eDreams ODIGEO S.A. to Report Q2, 2026 Results on Nov 19, 2025 eDreams ODIGEO S.A. announced that they will report Q2, 2026 results on Nov 19, 2025 공지 • Jul 11
eDreams ODIGEO S.A. to Report Q1, 2026 Results on Sep 02, 2025 eDreams ODIGEO S.A. announced that they will report Q1, 2026 results Pre-Market on Sep 02, 2025 공지 • May 30
eDreams ODIGEO S.A., Annual General Meeting, Jul 08, 2025 eDreams ODIGEO S.A., Annual General Meeting, Jul 08, 2025. Location: calle principe de vergara 187, plaza de rodrigo uria., madrid Spain 
