Cloud, AI, And Automation Will Power Digital Evolution

Key Takeaways

• Accelerated enterprise adoption and AI leadership position PagerDuty as an essential operational platform, unlocking premium pricing and durable long-term growth across underpenetrated markets.
  
• Agile sales execution and advanced usage-based monetization are set to drive sales productivity, operating leverage, and significant latent revenue from regulated and high-growth verticals.
  
• Mounting competitive, technological, and customer concentration pressures threaten PagerDuty's long-term revenue growth, profitability, and differentiation in a rapidly evolving incident response market.

Catalysts

Engages in the operation of a digital operations management platform in the United States and internationally.

• Analysts broadly agree that multiyear, multiproduct platform partnerships will lift enterprise traction and ARR, but this likely understates PagerDuty's trajectory; rapid adoption by native AI leaders and multinational enterprises signals PagerDuty could become the default operational backbone for next-generation digital infrastructures, driving sustained double-digit ARR growth and increasing revenue per customer.
  
• While consensus expects improving sales efficiency to expand net margins, the alignment of go-to-market with a new CRO experienced in enterprise and AIOps, paired with an increasingly agile and tenured sales force, positions PagerDuty to accelerate high-value land-and-expand deals at scale, enabling a step-change in sales productivity, operating leverage, and net income expansion.
  
• Platform usage is growing at rates far outpacing revenue, especially in mission-critical, regulated verticals and the burgeoning AI ecosystem, suggesting that as usage-based pricing and upsell monetization mature, PagerDuty will unlock significant latent revenue with highly attractive incremental margins.
  
• PageDuty's deep integrations with hyperscaler AI platforms, advanced automation, and newly GA'd generative AI agents uniquely position the company at the center of both digital transformation and the industry-wide migration to AI-driven, real-time operations, expanding the long-term market opportunity and supporting premium pricing for differentiated solutions.
  
• Increasing platform adoption outside core IT-such as customer experience, cybersecurity, and regulated industries-is only beginning to contribute meaningfully to growth, but early wins in pharma, healthcare, telecom, and international markets point to a massive, underpenetrated TAM and the likelihood of persistent revenue reacceleration and durable multi-year growth.

PagerDuty Future Earnings and Revenue Growth

Assumptions

• This narrative explores a more optimistic perspective on PagerDuty compared to the consensus, based on a Fair Value that aligns with the bullish cohort of analysts.
• The bullish analysts are assuming PagerDuty's revenue will grow by 6.6% annually over the next 3 years.
• The bullish analysts assume that profit margins will increase from -2.9% today to 2.3% in 3 years time.
• The bullish analysts expect earnings to reach $13.8 million (and earnings per share of $0.21) by about September 2028, up from $-13.9 million today. The analysts are largely in agreement about this estimate.
• In order for the above numbers to justify the price target of the more bullish analyst cohort, the company would need to trade at a PE ratio of 202.1x on those 2028 earnings, up from -110.6x today. This future PE is greater than the current PE for the US Software industry at 35.8x.
• Analysts expect the number of shares outstanding to grow by 0.2% per year for the next 3 years.
• To value all of this in today's terms, we will use a discount rate of 9.14%, as per the Simply Wall St company report.

PagerDuty Future Earnings Per Share Growth

Risks

• The continued trend of seat-based optimization and customer cost containment has resulted in elevated churn and downgrades, directly suppressing revenue growth and putting pressure on dollar-based net retention rates, which could weigh on long-term top-line growth and scalability.
  
• PagerDuty faces the risk of increasing automation and AI-driven incident response solutions commoditizing its core offerings, threatening pricing power and differentiation, which may in turn lead to margin compression and customer churn, negatively impacting earnings and profitability.
  
• High customer concentration in technology and digital-native verticals exposes the company to cyclical revenue volatility; if these sectors experience downturns or further rounds of IT budget tightening, PagerDuty's revenue stability could deteriorate materially.
  
• Intensifying competition from larger enterprise software vendors and consolidation in IT operations platforms risk marginalizing PagerDuty's stand-alone offerings, necessitating higher sales and marketing expenses or pricing concessions, ultimately compressing net margins and delaying sustained profitability.
  
• The long-term shift toward all-in-one cloud-native observability platforms, serverless architectures, and increased automation could reduce both the frequency and severity of traditional incidents, shrinking PagerDuty's total addressable market and limiting its revenue potential and growth rate.

Valuation

• The assumed bullish price target for PagerDuty is $23.0, which is the highest price target estimate amongst analysts. This valuation is based on what can be assumed as the expectations of PagerDuty's future earnings growth, profit margins and other risk factors from analysts on the bullish end of the spectrum.
  
• However, there is a degree of disagreement amongst analysts, with the most bullish reporting a price target of $23.0, and the most bearish reporting a price target of just $16.0.
  
• In order for you to agree with the bullish analysts, you'd need to believe that by 2028, revenues will be $586.4 million, earnings will come to $13.8 million, and it would be trading on a PE ratio of 202.1x, assuming you use a discount rate of 9.1%.
  
• Given the current share price of $16.47, the bullish analyst price target of $23.0 is 28.4% higher.
  
• We always encourage you to reach your own conclusions though. So sense check these analyst numbers against your own assumptions and expectations based on your understanding of the business and what you believe is probable.