NatWest Group is teaming up with OpenAI to bring generative artificial intelligence (GenAI) to its customer service and productivity. This partnership marks the first time a UK-based bank has joined forces with OpenAI.
Key Benefits:
- Improved Customer Experience: NatWest aims to enhance its digital assistant services, enabling customers to tackle complex tasks like fraud identification, financial management, and goal-setting.
- Increased Productivity: The bank plans to utilize AI to support staff with tasks such as fraud prevention and customer complaint management.
- Accelerated Innovation: With access to OpenAI's latest GenAI developments, NatWest can accelerate its adaptation to future prospects and build upon its existing AI services, like virtual assistants Cora+ and AskArchie+.
Commitment to Responsible AI:
NatWest has pledged to ensure all AI projects adhere to its Artificial Intelligence & Data Ethics Code of Conduct, emphasizing responsible and ethical AI use.
Current AI Initiatives:
The bank is currently working on over 275 AI-related initiatives, with nearly 25 already in production. Notably, Cora+'s GenAI functionality has seen a 150% improvement in customer satisfaction.
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