Tillkännagivande • Jun 25
Glassbox Launches Global Partner Network to Drive Enterprise Digital Transformation with AI-Powered CX Solutions Glassbox announced the launch of the Glassbox Partner Network. This global initiative unites technology and service providers dedicated to helping organizations drive exceptional customer experiences through digital transformation. Glassbox is launching alongside best-in-class partners, including Adobe, Microsoft, AWS, Optimizely, Kameleoon, Blue Triangle, Ness Technologies, Eviden, NTT Data, Fairplay, Digital Monk and ATON and is actively growing its partner ecosystem with additional partners across the globe. The Glassbox Partner Network (GPN) provides a mutually beneficial path for partners to propel their clients' digital evolution using Glassbox's innovative solutions. Through comprehensive training, support and co-marketing initiatives, partners not only gain expertise in leveraging Glassbox's capabilities but also unlock new revenue streams and expand service offerings, fostering their own growth alongside their clients. The Glassbox Partner Network is structured into three tiers: Silver, Gold, and Platinum. Each tier offers increasing levels of benefits and engagement opportunities, ensuring tailored support and rewards for partners at different stages, including: Partner investment funds; Lead distribution; Marketing development funds; Accelerated compensation models; Training and certification programs; Go-to-market resources. Tillkännagivande • May 11
Glassbox Ltd to Report Q1, 2024 Results on May 22, 2024 Glassbox Ltd announced that they will report Q1, 2024 results on May 22, 2024 Tillkännagivande • Apr 03
Glassbox Ltd. Appoints Michelle Suzuki as Chief Marketing Officer Glassbox Ltd. announced the appointment of Michelle Suzuki as its new Chief Marketing Officer (CMO). Suzuki boasts more than 25 years of experience scaling and transforming high-growth companies globally, bringing a wealth of expertise in data-centric growth marketing to her new role at Glassbox. With a focus on leveraging cutting-edge technology and advanced data analytics capabilities, Suzuki will drive new growth opportunities for Glassbox, mirroring the company’s mission to empower organizations to deliver superior digital customer experiences. Additionally, Suzuki will spearhead initiatives to continue bringing Autonomous CX solutions to the market. These solutions will empower organizations to streamline and automate customer interactions across various touchpoints, delivering seamless and personalised experiences at scale. Through Suzuki's strategic leadership, Glassbox is poised to emerge as a leader in AI-fueled customer intelligence, providing businesses with the data, tools and insights they need to stay ahead in today's competitive landscape. Most recently, Suzuki led marketing at Instructure, where she was instrumental in transforming international regions into rapid-growth SaaS businesses amidst a $2 billion private-equity acquisition in 2019. Suzuki has a proven track record of building scalable and agile international marketing teams, optimizing demand generation engines, and driving significant growth across sales development, customer marketing, paid channels, field marketing, and regional communications programs. Under her guidance, Instructure achieved a successful $3 billionIPO in 2021 and maintained impressive year-over-year revenue growth and profitability. Beyond her professional achievements, Michelle is a passionate advocate for diversity, equity, and inclusion, as well as equal access to quality education. She proudly served as the executive sponsor for Instructure's Diversity, Inclusion and Belonging (DIB) and Corporate Social Responsibility committees, and she holds positions on several advisory boards, including the Utah state Advisory Committee for the U.S. Commission on Civil Rights and the Digital Marketing & Analytics Advisory Committee for Mountainland Technical College. Recognized with numerous awards for her contributions to the industry, Michelle has been named among the Top 15 Most Influential Women in B2B Marketing, Drift's Top 25 Women in B2B Marketing, and Utah Business Magazine's Sales & Marketer of the Year. Her dedication and leadership have also earned her accolades such as Marketer of the Year from the Utah Marketing Association. Tillkännagivande • Feb 29
Glassbox Ltd to Report Q4, 2023 Results on Mar 13, 2024 Glassbox Ltd announced that they will report Q4, 2023 results Pre-Market on Mar 13, 2024 Tillkännagivande • Feb 15
Glassbox Ltd Announces Availability of Its New, Ai-Powered Voice of the Silent Solution Glassbox Ltd. announced the availability of its new, AI-powered Voice of the Silent (VoS) solution. This innovation eliminates the substantial gap in data collected by traditional VoC programs, which capture feedback from an average of 4% of customers, thus not accounting for the experiences of most customers. Insufficient customer feedback is one of the top challenges leaders face when managing a product portfolio. While C-suite leaders heavily rely on customer experience (CX) metrics such as CSAT and NPS to drive decision-making, these scores only reflect a fraction of customer experiences, casting doubt on their accuracy in reflecting the overall customer sentiment. Additionally, interpreting qualitative customer feedback can be challenging due to its inherent ambiguity, making it difficult to translate insights into actionable steps. Glassbox's VoS solution addresses all these issues by using AI to correlate customer feedback with digital experience data across 100% of customers, providing organizations with a more complete, clear and actionable understanding of their customer experience. A recent survey conducted by Glassbox shows that only 18% of consumers participate in brand experience surveys every time they are asked, which are the main sources of data for traditional VoC programs. Further, consumers are more likely to participate in brand experience surveys when the experience has been particularly memorable, either negatively or positively. As a result, feedback from customers with average brand experiences - a silent majority at 58% of consumers - is not considered or weighted accurately. Glassbox's Voice of the Silent (Vos) solution bridges the gap between the small percentage of users who provide feedback and the entire customer base. By employing advanced machine learning algorithms and analyzing 100% of sessions, VoS identifies users with similar experiences and groups them together. This ensures feedback scores represent not just the customers who provided feedback but also all customers with that experience, giving more context and credibility to CX metrics such as NPS and CSAT scores. In doing so, VoS gives leaders more confidence in their decision-making, provides more context for collected feedback, and helps prioritize development and support decisions. Glassbox continues its dedication to leveraging AI for digital intelligence with the introduction of the Voice of the Silent solution, building upon the recent launch of its generative AI virtual assistant, GIA, last month. Both advancements signify significant progress towards fulfilling the company's vision of Autonomous CX, aimed at delivering self-optimizing digital applications. Tillkännagivande • Jan 10
Glassbox Delivers Enterprise-Ready Generative AI Assistant with Microsoft Azure OpenAI Service Glassbox announced the availability of its enterprise-ready AI assistant, which the company has named GIA. Glassbox turned to Microsoft Azure OpenAI Service, which hosts OpenAI models fully within the secure Azure environment, to elevate the security and privacy standards of its previously announced AI assistant. In combination with Glassbox's patented data privacy measures, users of the AI assistant can be confident that the conversational interface is protected with the level of rigor they expect from both Microsoft and Glassbox. Glassbox captures millions or billions of digital experience data points for each of its customers every month that give them the richest possible set of data about their digital customer experience. GIA allows Glassbox users to uncover deep digital insights quickly and without technical knowledge or reliance on data and analytics teams. With Gartner predicting that more than half of all successful technology solutions will be delivered to "nontraditional" buyers outside of IT by 2025, one of the pillars of Glassbox's AI strategy is to make its unparalleled set of digital experience data more actionable, more quickly by more users for greater business impact. GIA is central to this strategy as Glassbox shifts increasingly towards natural language interfaces. The use of GenAI to unlock digital insights is also a key step in realizing Glassbox's Autonomous CX vision, which promises to revolutionize the customer experience domain by making digital experiences fully self-optimizing. GIA is immediately available within the Glassbox digital experience intelligence platform when deployed in a customer's preferred cloud environment. 
