Announcement • Mar 25
FedEx Corp Launches FedEx Sameday Local Delivery Service FedEx Corp. announced the rollout of FedEx SameDay Local, a delivery offering designed to enable its customers to meet rising consumer expectations for flexibility, control, and convenience while balancing their cost to serve. FedEx SameDay Local will provide time-definite delivery within a two-hour window and day-definite delivery by end-of-day. In collaboration with OneRail, a comprehensive last-mile delivery solution company, FedEx SameDay Local will let shoppers choose two-hour or end-of-day delivery directly at checkout. The service will connect FedEx customers to a national network of more than 1,000 delivery providers, coordinated through intelligent orchestration. Orders are then automatically matched to the appropriate vehicle and driver, dispatched quickly, and tracked with live updates from pickup to delivery. FedEx SameDay Local will enable time-definite delivery windows, including two-hour and end-of-day service with a national network, near real-time tracking from pickup to drop-off, predictive ETAs, and proof of delivery, flexible integration through efficient API connections and full platform support, smart orchestration using AI-driven rules to optimize delivery provider selection, routing, and delivery performance, 24/7 support with proactive monitoring to help stay ahead of delay or disruptions from pickup to arrival, and ability to fulfill large, oversized, or specialized deliveries. FedEx SameDay Local expands the company’s delivery offering to give customers the ability to meet this range of preferences. When it comes to speed, research shows that 96% of shoppers define “fast delivery” as same-day, 80% want to see a same-day option at checkout, and nearly half are more likely to complete a purchase when same-day delivery is available. The recent FedEx Future of Logistics Intelligence Report found that 36% of consumers prioritize reliable delivery windows, yet only 59% of organizations use shipment data proactively to predict and prevent issues, with just 18% able to always intervene to minimize the impact when delays occur. By providing near real-time tracking, predictive ETAs, and automated rerouting, FedEx SameDay Local will help customers close this gap, reduce abandoned carts, and build customer loyalty. The launch of FedEx SameDay Local expands the company’s ability to support customers across the full delivery lifecycle from long-haul transportation to local last-mile fulfillment. The company’s connected ecosystem optimizes delivery routes, reduces costs, and improves reliability at scale. FedEx customers looking to learn more about FedEx SameDay Local are encouraged to reach out to their sales representative directly. Announcement • Mar 20
FedEx Corporation Raises Earnings Guidance for the Full Year of Fiscal 2026 FedEx Corporation raised earnings guidance for the full year of fiscal 2026. For the period, the company expects a 6.0% to 6.5% revenue growth rate year over year, compared to the prior forecast of 5% to 6% growth. Announcement • Feb 12
FedEx Corporation Provides Consolidated Earnings Guidance for the Fiscal Year 2026; Provides Financial Targets for 2029 FedEx Corporation provided consolidated earnings guidance for the fiscal year 2026 and provided financial targets for 2029. For the year 2026, the company expects GAAP measure (including FedEx Freight): Revenue of $93,500 million, Operating Income of $5,272 million.
For 2029, the company expects revenue of ~$98 billion (~4% CAGR), Operating Income of ~$8 billion (~17% GAAP CAGR, ~14% non-GAAP CAGR). Announcement • Feb 03
FedEx Corp. to Offer Access to Ai-Powered Post-Purchase Solutions for Enterprises FedEx Corp. announced improved digital tracking and returns capabilities designed to help shippers simplify the customer experience after checkout. FedEx Tracking+ and FedEx Returns+ are two enhanced tools that can be embedded directly within a shipper's owned digital channels, adding an AI-powered, white-labeled layer that improves visibility, communication, and operational efficiency throughout the delivery lifecycle. The capabilities are delivered in collaboration with parcelLab. Key AI capabilities include: Automated responses to common delivery and returns questions, such as "Where is my order?" and "Where is my return/refund?" Performance insights across tracking and returns activity to help monitor trends and exceptions; Pattern and anomaly detection within delivery and returns data to surface potential problems or opportunities; Automated returns policy and experience adjustments using merchant-defined rules and workflows eliminating the need for manual configuration changes. By implementing these AI-powered solutions, shippers may see significant improvement in both the customer experience and operational efficiency. According to recent insights from parcelLab, brands have seen 42% fewer "Where is My Order" (WISMO) inquiries, 85% higher customer retention, and 42% more repeat purchases through proactive, personalized communications as customers re-engage directly from their fully branded, owned tracking pages that convert at over 3% on average. The annual 2026 FedEx Returns Survey found that two-in-three (67%) consumers say a retailer's return policy at least sometimes impacts their purchases. Consumers increasingly expect simple, convenient return options--such as no-box, no-label or QR code returns through FedEx Easy Returns-- while merchants require flexible solutions, including email labels and branded workflows across FedEx and partner networks. With this new digital suite, businesses can meet consumer expectations while maintaining full control of branding and policies. ParcelLab also found that returns have become a revenue-retention opportunity, with intelligent exchanges and personalized return experiences driving three times more repeat purchases, 60% higher average order value, and 17% fewer "Where is My Return" (WISMR) inquiries. These tracking and returns experiences are fully branded and managed within the merchant's own digital environment, giving brands direct control over policies, messaging, and customer interactions. Furthermore, AI-powered tools are also gaining more attention with business shippers. The FedEx Returns Survey revealed that 37% of business shippers currently use AI tools for returns, with 51% planning future adoption. Users report that the returns AI capabilities have delivered up to 85% forecasting accuracy and 40% improved return prediction, enabling merchants to anticipate issues before customers reach out. proactive mitigation of delivery and returns problems can help businesses reduce support costs, protect margins, and strengthen brand loyalty. Intelligent post-purchase engagement, including product recommendations and targeted messaging, has also been shown to deliver incremental revenue uplift by increasing re-engagement and repeat purchasing. Both FedEx Tracking+ and FedEx Returns + are fully white-labeled digital tools, enabling brands to manage tracking and returns as an extension of their own experience rather than redirecting customers to third-party pages. The AI-powered solutions are now available to U.S. customers. Customers interested in exploring either or both of these new offerings can learn more here. Announcement • Jan 27
Fedex Corp. Announces Executive Changes, Effective June 1, 2026 FedEx Corp. announced the appointment of Scott Ray as chief operating officer for U.S. and Canada Surface Operations, effective June 1, 2026. Ray will begin transitioning into the role as COO-elect on February 1, 2026. Ray will be responsible for leading all aspects of Surface Operations in the U.S. and Canada, from the daily operations of safely and reliably delivering millions of packages every day, to ensuring the effective execution and implementation of strategic initiatives, including Network 2.0. Having served as the president of Surface Operations since 2024, Ray’s operational and leadership experience is extensive, with 39 years at FedEx, mostly spent leading operational teams throughout the U.S. Before serving as president of Surface Operations, Ray served as executive vice president and chief operating officer for FedEx Ground. Ray has led multiple transformation efforts and integrations over the years, including the consolidation of the Ground and Home Delivery operational networks in 2010 and the integration of the FedEx SmartPost business in 2019. The leadership team of surface operations will report directly to Ray, and there are no plans to backfill the president of Surface Operations position. 
