TASE:NICESoftware
How Afiniti’s AI Pairing Integration Into CXone Mpower Will Impact NICE (TASE:NICE) Investors
Afiniti, Inc. recently announced that its patented AI Pairing solution is now available on NICE’s CXexchange after joining the NICE DEVone Ecosystem, integrating directly into CXone Mpower to optimize real-time customer-agent matching without changing existing routing setups.
By layering Afiniti’s outcome-focused AI engine onto NICE’s CXone Mpower workflows and go-to-market channels, enterprises gain a tightly integrated way to pursue better retention, conversion, and revenue outcomes...