ENXTPA:CAPIT
Did HMRC’s AI Customer-Service Overhaul Just Shift Capgemini’s (ENXTPA:CAP) Investment Narrative?
In recent months, HM Revenue & Customs announced a multi-year agreement with Capgemini, NiCE and Route 101 to modernise its customer service systems and expand digital self-service and AI-enabled support for UK taxpayers.
This win underscores Capgemini’s growing role as a core digital transformation partner for large public-sector clients, especially in cloud, data and AI-led service delivery.
Next, we’ll examine how this HMRC customer-service modernisation contract could influence...