ASX:CBABanks
Commonwealth Bank’s AI Push Tests Productivity Promise And Investor Expectations
Commonwealth Bank of Australia (ASX:CBA) has appointed Professor Mary-Anne Williams as its first Chief AI Scientist, tasked with overseeing AI research, talent, and implementation across the bank.
The bank is trialing an AI-powered customer support agent, Companion, within its app as part of a broader push to embed AI in customer interactions.
CEO Matt Comyn has outlined expectations for AI driven workforce changes at CBA and across the wider economy, alongside public engagement on AI with...