공시 • Jan 19
Snap One Announces the Launch of Control4 Connect & Control4 Assist
Snap One Holdings Corp. announced the launch of Control4 Connect & Control4 Assist – the new software and support offerings that improve end-user experiences while empowering U.S.-based Control4 dealers to provide superior customer service, increase profitability through recurring revenue, and encourage positive long-term client relationships. Snap One spent more than a year developing the Control4 Connect & Control4 Assist offerings in close collaboration with 23 integrators, while also leveraging experience from thousands of Parasol customers and more than 100,000 4Sight subscribers, to ensure the services meet the needs of integrators and customers, are easy to use, and deliver in-demand experiences and enhancements. Control4 Connect Powers the Possible: The Control4 Connect software service enables essential features that keep customers’ systems up to date and secure, provides convenient access and insights, and ensures smooth integration with new devices as they are released. Control4 Connect provides system control and functionality, while delivering in-demand smart living features such as voice control, remote access, Intercom Anywhere, When >>Then scene programming, system backups, on-the-go visibility and personalization of notification for mobile devices. Beginning April 23, 2024, Control4 Connect will be required for all new U.S.Control4 systems. For systems installed prior to that date, 4Sight continues to be available. One of the biggest advantages of Control4 Connect for Control4 dealers is that they gain multiple recurring revenue streams that they don’t have to manage: customers pay for the service directly in the Control4 app upon registration of their new system, enabling Snap One to manage billing and payment for Partners. There’s no website to develop, no software to learn, and no records to manage. Starting in April, Connect will be included on all new Control4 systems, and the annual customer cost will vary depending on the type of controller installed. Systems with a CA-1 model are free of charge, systems with a Core Lite unit cost $99, and systems with any other controller, or multiple controllers, cost $249. Partners will receive a generous revenue share paid monthly over 12 months by direct wire payment – a significant change from the $30 product credit previously offered through the 4Sight program. There will be no changes required for existing Control4 customers or 4Sight subscribers, but certain software improvements will only be made available to active Control4 Connect accounts. Control4 Assist: Take the Calls, Integrators Take the Credit: Available immediately to Partners that become Assist Authorized, Control4 Assist is an optional remote support service that significantly reduces the burden of providing customer support while still providing recurring revenue benefits. For an annual fee of $899, customers get proactive system monitoring and access to the Control4 Assist Team of programmers, AV technicians and certified networking administrators who remotely solve issues, answer questions and help manage customer experiences. The Assist Team will support customers leveraging OvrC and Composer tools and offer video assistance as needed. Control4 Assist customers can contact support staff from 8 a.m. to 8 p.m. 365 days a year. Customers requiring more frequent support or who want additional assistance with post-install programming, 24/7/365 support access, and more, can upgrade to the concierge-level Assist Premium service for $2,999 per year. Assist Premium also includes two personalized manufacturer check-ins each year in which the Assist team will review the full system, discuss personalization needs, and even optimize automations. Snap One will provide Assist Authorized Partners with marketing assets to make conversations with customers simple and informative. Partners will receive revenue share for Assist and Assist Premium services, paid monthly over 12 months by direct wire payment.