공시 • Oct 21
Zendesk, Inc. to Report Q3, 2022 Results on Oct 27, 2022 Zendesk, Inc. announced that they will report Q3, 2022 results After-Market on Oct 27, 2022 공시 • Oct 04
Zendesk, Inc. Announces Resignation of Jeffrey Titterton as Chief Operating Officer, Effective from November 15, 2022 On September 27, 2022, Jeffrey Titterton informed Zendesk, Inc. (the “Company”) of his intention to resign from his position as Chief Operating Officer of the Company, effective as of November 15, 2022. 공시 • Sep 15
Zendesk Launches New Customer Sentiment and Intent Functionality Powered by Machine Learning Zendesk, Inc. announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Industry analysts predict that in the near term, AI will touch the majority of customer service interactions, but Zendesk research shows less than a third of companies are currently using AI to help their service teams become more efficient. That’s in part because even as AI technology has rapidly improved in the last five years, software vendors haven’t yet passed those improvements on to their customers and are still selling expensive AI solutions that are extremely time-consuming to set up. Intelligent Triage and Smart Assist are the next step in Zendesk’s vision to create accessible CX AI for companies of all sizes. The technology uses proprietary industry expertise and insights from trillions of customer data points and applies a vertical lens. This creates models custom to each business capable of identifying the intent, language and sentiment of each customer interaction. This unique approach to applying machine learning creates more personalized and informed interactions to better serve customers. For example, specific inquiries, such as "I'm having problems with payment", can be automatically sent to an agent who is equipped to handle billing for a quicker resolution, while inquiries that include language written in all capital letters or in a sarcastic way will indicate a highly negative sentiment and be routed to the top of the queue. The new capabilities: Instantly route and prioritize revenue drivers, ensuring agents are working on business-critical requests. Analyze distribution of requests so businesses can better plan operations, collaborate across departments and identify improvement opportunities supported by data for more efficient CX operations. Automatically guide agents on how to best resolve a customer’s issue in real-time, understand context, recommend solutions, and improve coaching and training with valuable insights. Continuously boost accuracy as the AI solutions receive feedback on predictions and recommendations. Detect sensitive information automatically to meet compliance and security needs or extract confidential data like names, addresses, phone numbers, usernames, and financial info for use in workflows. All these capabilities are offered out-of-the box, included with The Zendesk Suite Enterprise Edition, instead of requiring months of training or costly developer support. 공시 • Sep 14
Light Street Capital Management LLC Delivers a Letter to the Zendesk Board of Directors On September 12, 2022,Light Street Capital Management, LLC announced that it has delivered a letter to the Zendesk Board of Directors expressing disappointment in the Board's failure to engage with Light Street or its shareholders regarding the alternative and superior path forward for the Company and its shareholders that was delivered to the Board on August 29. Light Street affirms its intention to vote against the Company's proposed transaction with affiliates of funds advised by Hellman & Friedman LLC and Permira Advisers LLC and highlights strong indications of support from many of Company's largest shareholders who believe the Alternative Proposal, under the right terms and with qualified partners, represents a superior path forward for Company. Further, after discussions with a number of large, multi-billion-dollar asset managers that are premier enterprise software investors in both the public and private equity markets, Light Street affirms its confidence that committed financing would be available with constructive and collaborative engagement of the Company’s Board and management. 공시 • Aug 30
Light Street Capital Management to Vote Against Zendesk Inc On Aug. 29, 2022, Light Street Capital Management announced that it will vote against Zendesk Inc which deal to go private and instead proposed that Zendesk remain a standalone public company and find a new Chief Executive Officer. In addition, Light Street Capital Management added Zendesk should expand the board to ten seats and include five directors from Light Street Capital Management and other preferred equity shareholders and form a committee to search for a successor to CEO Mikkel Svane. 공시 • Aug 18
Zendesk, Inc. Announces Management Changes Zendesk, Inc. announced that effective as of immediately following the end of the Annual Meeting, Michael Frandsen was appointed as Lead Independent Director of the Company’s Board of Directors. In addition, effective as of immediately following the end of the Annual Meeting, Michael Frandsen was appointed as Chair of the Compensation Committee, and Ronald Pasek elected as Class II directors, appointed as Chair of the Audit Committee and as a member of the Nominating and Corporate Governance Committee. 