お知らせ • May 23
Calix, Inc. Launches Secure Private Agents And Agentic Workflows On Calix One Platform
Calix, Inc. announced the launch of secure, private agents and agentic workflows at scale, with all 1,200+ customers live on the third-generation, AI-native Calix One platform, powered by Google Cloud. Delivered through Calix Agent Workforce Cloud, these capabilities span the full Calix portfolio, including Service Cloud, Engagement Cloud, and Operations Cloud—to optimize marketing, customer support, and network operations functions—and SmartLife across access and subscriber solutions. Service providers regardless of size can now deploy these capabilities as a unified platform or as individual components to scale their success. After 15 years and more than $2 billion in investment, Calix One is now processing over a petabyte of data daily and executing more than 4.3 billion workflows and operations annually—as the industry’s only AI-native platform. Unlike isolated AI agents, agentic workflows on Calix One orchestrate end-to-end execution using unified context, spanning network conditions, subscriber experience, service history, and operational state. This enables service providers to move from static, rules-based workflows to dynamic, context-rich, real-time workflows that adapt situationally and execute against unique goals to accelerate business outcomes. Calix One securely extends this foundation through model context protocol (MCP), integrating third-party data from business systems and ecosystem partners to further extend agentic workflows. Over time, Calix One will expand to deliver secure agent-to-agent (A2A) capabilities—enabling agents to securely determine the right action, sequence tasks intelligently, and carry execution with even greater precision and speed. The release of Calix agents and agentic workflows began on May 12 and will continue at a rapid pace. Key workflows include: Acquire subscribers: Agentic workflows dynamically coordinate targeting, engagement, conversion, and onboarding—enabling service providers to accelerate subscriber growth through differentiated, experience-led journeys across residential, business, and multi-dwelling unit (MDU) markets. Supporting agents include high-value prospect identification, personalized offers, collateral recommendations, campaign performance monitoring, and optimization recommendations. Grow revenue: By connecting diagnostics, subscriber context, and experience benchmarks, workflows identify unmet needs and execute next-best actions in real time, in one coordinated motion—turning service moments into revenue opportunities that increase average revenue per user (ARPU) and lifetime value. Supporting agents include segment recommendation and creator, collateral recommendation, and campaign performance monitoring. Reduce churn: Continuous analysis of network, service, and experience signals enables earlier issue detection and proactive intervention—improving quality of experience, increasing loyalty, and reducing churn before issues escalate. Supporting agents include churn prediction signal indicator, home network optimization, competitor offering, pricing and promo monitoring with recommended response, and high-risk customer offer campaigns creator. Lower network operating costs: Agentic workflows coordinate detection, impact analysis, prioritization, and remediation across domains—reducing time to resolution, preventing outages, and lowering operational costs through faster, more precise execution. Supporting agents include anomaly detection, home network fix, network health, diagnostics and optimization, and monitoring compliant with Broadband Equity, Access, and Deployment (BEAD). Reduce subscriber support costs: Automated diagnostics, guided troubleshooting, and personalized self-service streamline support operations—improving first-contact resolution, reducing repeat interactions, and lowering cost-to-serve at scale. Supporting agents include subscriber self-service and troubleshooting, anomaly detection, diagnostics, issue validation, and measurement. The agentic phase of the Calix platform builds on the first two generations of platform innovation, which have driven 15 years of customer success by helping service providers transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in any market. Calix customers have long demonstrated industry-leading outcomes, including Net Promoter Scores? (NPS®) in the 70s, 80s, and even 90s, higher ARPU, and lower operating costs.