Digital Platforms And AI Will Reshape Future Healthcare

Key Takeaways

• Integrated AI, expanded service offerings, and deepening relationships with major clients are driving strong recurring revenue growth and positioning for future upselling.
  
• Ongoing cost reductions and a shift to higher-margin software are improving profitability, supporting a credible path toward sustained positive cash flow.
  
• Revenue predictability is challenged by declining visit volumes, volatile contract renewals, reliance on non-recurring revenue, ongoing losses, and heightened competitive and macro risks.

Catalysts

An enterprise platform and software company, delivers digitally enabling hybrid care in the United States and internationally.

• The ongoing transition of healthcare systems toward more accessible, technology-enabled care is driving increased adoption of digital platforms; management cited expanding deployments (e.g., Military Health System, Florida Blue), underlining a robust pipeline and positioning Amwell for sustained revenue growth as virtual care becomes mainstream.
  
• The significant integration of AI capabilities across Amwell's platform-including automation, clinical decision support, and data analytics-aligns with rising demand for more efficient, data-driven value-based care, supporting improved gross margins and accelerating the path to profitability.
  
• Deepening relationships and contract extensions with large, long-term clients like the Department of Defense (Military Health System) and Florida Blue not only support predictable recurring revenues but also create a foundation for future expansion and upselling of higher-margin services, boosting both revenue and net margins.
  
• Amwell's focus on expanding its digital health service offerings, along with the platform's capability for rapid deployment of additional programs (such as behavioral health and chronic disease management), increases the company's addressable market and provides upside for both revenue and earnings as clients normalize budgets and add new services.
  
• A concerted effort to streamline operations, reduce operating costs, and shift revenue mix toward higher-margin subscription software is resulting in improved adjusted EBITDA and a credible path to positive operating cash flow by 2026, pointing to long-term net margin and earnings potential.

American Well Future Earnings and Revenue Growth

Assumptions

• Analysts are assuming American Well's revenue will grow by 1.9% annually over the next 3 years.
• Analysts are not forecasting that American Well will become profitable in next 3 years. To represent the Analyst Price Target as a Future PE Valuation we will estimate American Well's profit margin will increase from -46.2% to the average US Healthcare Services industry of 11.5% in 3 years.
• If American Well's profit margin were to converge on the industry average, you could expect earnings to reach $32.9 million (and earnings per share of $1.73) by about August 2028, up from $-124.5 million today.
• In order for the above numbers to justify the analysts price target, the company would need to trade at a PE ratio of 6.9x on those 2028 earnings, up from -0.9x today. This future PE is lower than the current PE for the US Healthcare Services industry at 58.5x.
• Analysts expect the number of shares outstanding to grow by 7.0% per year for the next 3 years.
• To value all of this in today's terms, we will use a discount rate of 7.9%, as per the Simply Wall St company report.

American Well Future Earnings Per Share Growth

Risks

• The one-year renewal of the Military Health System (DHA) contract (rather than a multi-year agreement) and the exclusion of behavioral health and automated care programs due to Department of Defense budget cuts introduce heightened revenue concentration risk and create uncertainty about the stability and duration of high-margin government contract revenues, which can affect revenue predictability and overall top-line growth.
  
• Sustained decline in total visit volumes (down 22.3% year-over-year for Q2) and significant declines in Amwell Medical Group (AMG) visit revenue (down 20.8% year-over-year), when combined with a flattish outlook post-normalization, suggest longer-term challenges in maintaining user engagement and utilization rates, potentially suppressing revenue per visit and limiting EPS growth.
  
• Heavy reliance on non-recurring subscription software revenue (due to the timing of customer go-lives and initial deployments, especially with the Military Health System) results in top-line volatility and questions around the sustainability and scalability of recurring, high-margin revenue-directly impacting future revenue growth and net margins.
  
• While cost reductions in R&D, sales and marketing, and G&A have favorably improved adjusted EBITDA and delayed cash burn, the business is still operating at a loss and is targeting breakeven only by 2026; continued net losses and negative operating cash flow may necessitate further capital raises, leading to dilution risk for shareholders and ongoing pressure on net income.
  
• Macro uncertainty (regulatory changes, provider and payer budget constraints), increased competitive pressure from both large incumbents and new digital health entrants, and possible pricing pressure from growing market consolidation all threaten Amwell's ability to win, renew, or expand major contracts, which could compress margins and lower EBITDA in the long term.

Valuation

• The analysts have a consensus price target of $9.5 for American Well based on their expectations of its future earnings growth, profit margins and other risk factors. However, there is a degree of disagreement amongst analysts, with the most bullish reporting a price target of $12.0, and the most bearish reporting a price target of just $7.5.
  
• In order for you to agree with the analyst's consensus, you'd need to believe that by 2028, revenues will be $285.5 million, earnings will come to $32.9 million, and it would be trading on a PE ratio of 6.9x, assuming you use a discount rate of 7.9%.
  
• Given the current share price of $7.36, the analyst price target of $9.5 is 22.5% higher.
  
• We always encourage you to reach your own conclusions though. So sense check these analyst numbers against your own assumptions and expectations based on your understanding of the business and what you believe is probable.