AI And Digital Banking Will Improve Operational Efficiency

Key Takeaways

• Advanced technology adoption, digital product expansion, and strategic market growth position Citizens for higher efficiency, stable earnings, and greater revenue diversification.
  
• Focus on high-quality lending, optimized deposit mix, and strong capital enables resilience to market headwinds and opportunities to gain market share.
  
• Heavy exposure to commercial real estate, technological lag, regional concentration, and increased regulatory pressure threaten long-term profitability and competitive positioning.

Catalysts

Operates as the bank holding company that provides retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations, and institutions in the United States.

• The company's "Reimagining the Bank" initiative-focused on deploying advanced technologies such as AI and automation across customer service, operations, and risk management-is expected to unlock significant cost efficiencies and improve customer experience; these efforts are likely to drive down operating expenses, improve the efficiency ratio, and enhance net margins in the long term.
  
• The build-out of Citizens' Private Bank and expansion into high-growth markets (New York Metro, Florida, California) is scaling well, with rising deposits, robust loan growth, and an increasing share of fee-based assets under management, likely to provide sustainable revenue diversification and accretive impacts to net earnings and ROE over the next several years.
  
• Citizens' proactive rotation from noncore and higher-risk portfolios into high-quality, relationship-driven lending (HELOC, Private Bank, C&I) and effective deposit mix optimization-especially growing non-interest-bearing and low-cost relationship deposits-positions the bank for ongoing net interest margin (NIM) expansion and more stable long-term earnings growth despite potential interest rate headwinds.
  
• The ongoing shift in customer preferences toward digital, tech-enabled banking aligns with Citizens' investment strategy, including the rollout of new digital products (e.g., competitive, mass affluent credit cards and enhanced digital banking), which should attract younger demographics, support deposit growth, and drive higher fee and payment-related revenue.
  
• Industry-wide consolidation is creating opportunities for well-capitalized, efficiently run regional banks like Citizens to gain market share and leverage scale efficiencies, with Citizens' strong capital position enabling both continued share repurchases and selective growth investments, likely resulting in improved top-line growth and long-term shareholder value.

Citizens Financial Group Future Earnings and Revenue Growth

Assumptions

• Analysts are assuming Citizens Financial Group's revenue will grow by 12.6% annually over the next 3 years.
• Analysts assume that profit margins will increase from 20.2% today to 27.3% in 3 years time.
• Analysts expect earnings to reach $2.8 billion (and earnings per share of $6.16) by about September 2028, up from $1.5 billion today.
• In order for the above numbers to justify the analysts price target, the company would need to trade at a PE ratio of 10.0x on those 2028 earnings, down from 15.4x today. This future PE is lower than the current PE for the US Banks industry at 11.9x.
• Analysts expect the number of shares outstanding to decline by 2.12% per year for the next 3 years.
• To value all of this in today's terms, we will use a discount rate of 7.11%, as per the Simply Wall St company report.

Citizens Financial Group Future Earnings Per Share Growth

Risks

• Citizens Financial Group's significant exposure to commercial real estate, especially office properties, remains a structural risk; while reserves have recently trended down, any renewed downturn in commercial real estate values could elevate non-performing loan ratios and drive up credit losses, which would negatively impact net earnings and margins.
  
• Despite ongoing investments, the company's digital transformation initiatives may lag behind larger, more technologically sophisticated banks and fintech competitors; this relative underinvestment could result in increased customer attrition and slow fee-based revenue growth, pressuring long-term margins and overall earnings.
  
• Geographic concentration in the Northeast and Midwest exposes Citizens to localized economic or demographic stagnation; if population trends and regional economic growth remain tepid or decline in these areas, organic loan and deposit growth could underperform, constraining revenue and limiting long-term profitability.
  
• Heightened regulatory scrutiny and the potential for stricter capital requirements-especially following recent industry turbulence-may force Citizens to retain more capital, potentially reducing return on equity, restricting lending capacity, and impeding top-line revenue and earnings expansion.
  
• Ongoing industry consolidation and intensifying competition among regional banks could pressure Citizens to engage in potentially value-dilutive M&A or price aggressively to maintain share, leading to compressed net interest margins and lower long-term profits.

Valuation

• The analysts have a consensus price target of $56.45 for Citizens Financial Group based on their expectations of its future earnings growth, profit margins and other risk factors. However, there is a degree of disagreement amongst analysts, with the most bullish reporting a price target of $65.0, and the most bearish reporting a price target of just $51.0.
• In order for you to agree with the analyst's consensus, you'd need to believe that by 2028, revenues will be $10.3 billion, earnings will come to $2.8 billion, and it would be trading on a PE ratio of 10.0x, assuming you use a discount rate of 7.1%.
• Given the current share price of $51.71, the analyst price target of $56.45 is 8.4% higher. The relatively low difference between the current share price and the analyst consensus price target indicates that they believe on average, the company is fairly priced.
• We always encourage you to reach your own conclusions though. So sense check these analyst numbers against your own assumptions and expectations based on your understanding of the business and what you believe is probable.