A company that offers much more robust solutions to customer support than other freemium makers, which just don't have the necessary features for a growing organisation, like Ikea.
We own a few shares of them as a company, and we like the fact that they are focusing very much on Engliush-speaking nations, and constantly evolving, like implementing their marketplace feature, which will foster a bigger amount of people around their products, and their own LLMs, which make them indepenendt from the likes of Google or Meta.
While we see some significant rumbles across the industry, what we like is that they pay out a dividend, and have astonishing revenue growth rates, and profitability metrics.
Here's my article on it: https://monopolisticinvestor.substack.com/p/text-sa?utm_source=publication-search
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