NatWest Group Community

NatWest Group is teaming up with OpenAI to bring generative artificial intelligence (GenAI) to its customer service and productivity. This partnership marks the first time a UK-based bank has joined forces with OpenAI.

Key Takeaways Accelerated digital transformation and cost rationalisation drive improved efficiency, stronger margins, and enhanced customer experience through technology, AI, and strategic partnerships. Leadership in climate and sustainable finance, along with expanding the customer base and capital returns, positions NatWest for above-average growth and robust shareholder value.