Announcement • Jun 23
Integrated Research Announces Iris for Card Payments Integrated Research announced Iris for Card Payments, the AI-powered assistant designed to help payments teams detect issues earlier, understand their impact faster, and act before revenue and customer trust are at risk. As card payments environments grow in scale and complexity, issues can cascade in minutes. Transaction volumes spike, dependencies multiply, and even highly experienced teams can struggle to correlate schemes, response codes, flows, and performance metrics in real-time. AI-powered observability can unlock faster, deeper insight for payments teams at precisely the moment when clarity matters most. Via natural language prompts, Iris for Card Payments delivers real-time card payments insights, and is built on IR's core observability platform Prognosis which monitors over 80 billion transactions each year for some of the world's largest banks and financial institutions. Iris makes deep card payments expertise instantly accessible, reducing reliance on scarce specialists and building confidence 24/7. Iris understands card payments end-to-end, with built-in IR correlation logic to explain why something happened, not just what. Clear answers about transaction declines, approvals, volumes and performance - no syntax or dashboard stitching required. Iris for Card Payments is available from May 2026 in Beta to customers globally as part of the release of Prognosis 13.3. Future releases will extend Iris to High Value Payments and Real-Time Payments domains. Announcement • Jun 18
Integrated Research Announces Its Uc&C Observability Solution, Collaborate, Now Supports Nice Cxone Integrated Research announced that its UC&C observability solution, Collaborate, now supports NICE CXone, one of the world's most widely adopted cloud contact center platforms. Part of the release of Prognosis 13.3, IR's core observability platform, Collaborate now offers enterprise teams a single place to monitor performance and customer journeys across CXone, bring-your-own-carrier (BYOC) infrastructure, and multi-vendor UC platforms such as Microsoft Teams and Webex. With Prognosis 13.3, Collaborate ingests and correlates telemetry from NICE CXone, BYOC SBCs, and UC platforms into a single high-performance intelligence layer. This provides an end-to-end picture of each interaction, even as it moves between voice, digital channels and multiple systems. Key capabilities include: Multi-source data aggregation – Collaborate pulls in SBC metrics, UC call flows and third-party platform data alongside CXone events, giving operations teams one "source of truth" across their entire contact estate. Reporting built for operations – Real-time and historical dashboards help teams track skills performance, team workload, agent utilization, queue wait times and contact outcomes in one place, without stitching together multiple tools. Customer-centric analytics – Users can follow customer journeys across channels, analyze handle times, abandon rates and first-contact-resolution proxies, and pinpoint where interactions are breaking down. Pre-emptive alerting – Threshold-based alerts on wait times, queue volumes and agent utilization help IT and operations teams get ahead of potential SLA breaches, rather than reacting after customers complain. Historical depth – Prognosis 13.3 supports up to five years of history, enabling trend analysis, capacity planning and long-range SLA reporting for complex environments. As part of the release of Prognosis 13.3, Collaborate introduces unified Call Detail Record (CDR) search, a single database with AI-powered search, giving deeper visibility into interactions across any vendor. AI powered insight at individual call level is significant as IT teams must assess performance and experience at individual call level to identify root cause and to remediate issues. Using Iris, IR's conversational AI intelligence layer for multi-vendor UC&C observability, teams can now search a single CDR database that spans CXone, UC platforms, SBCs and other vendors instead of querying separate systems. Announcement • Jun 17
Integrated Research Announces the Launch of Iris for Nonstop, Extending Its Conversational AI Intelligence Layer to HPE Nonstop Environments Integrated Research announced the launch of Iris for Nonstop, extending its conversational AI intelligence layer to HPE Nonstop environments. Building on the success of Iris in multi-vendor unified communications and collaboration (UC&C) observability, IR has embedded Iris directly into the Prognosis Platform for HPE Nonstop. This allows IT teams, business application stakeholders and more to ask questions in natural language and receive immediate, context-rich answers about the health, performance and capacity of their Nonstop systems. AI-powered observability for always-on Nonstop environments. HPE Nonstop is a trusted platform for high-volume, always-on workloads in financial services, retail, telecommunications and other industries where downtime is not an option. IR's Infrastructure suite, powered by Prognosis, has long helped clients monitor, troubleshoot and optimize the performance and availability of these environments with real-time dashboards, alerting and automated reporting. Iris for Nonstop builds on this foundation by adding a conversational AI layer that: Answers complex questions in plain language – Operators can ask questions such as "Is CPU usage normal for this time period?" or "Can you show me the network traffic trends over the past 2 weeks?", and Iris will respond with explanations, context and recommended next steps.
Accelerates incident resolution – By synthesizing Prognosis' real-time telemetry into guided insights, Iris helps teams identify root causes faster, reducing mean time to resolution in high-stakes Nonstop environments. Democratizes Nonstop expertise – Iris makes Nonstop performance and capacity data accessible to broader IT, business and executive stakeholders, with easy-to-consume natural-language summaries and reports. Supports proactive capacity and batch planning – By leveraging Prognosis Infrastructure, Business Insight and Batch Manager capabilities, Iris can surface trends in capacity, usage patterns and batch workloads, helping teams plan ahead before issues impact production. Unified intelligence layer for hybrid Nonstop, from core to edge . As Nonstop clients adopt virtual Nonstop, cloud deployments and hybrid infrastructures spanning core and edge, the complexity of managing performance and capacity continues to grow. The combination of Prognosis Server on Nonstop, Prognosis Edge, and now Iris for Nonstop gives organizations a unified intelligence layer over their distributed, mission-critical environments. Iris for Nonstop is available now with Prognosis 13.3, for clients using IR Infrastructure and the Prognosis Platform for HPE Nonstop. Announcement • Feb 12
Integrated Research Limited to Report First Half, 2026 Results on Feb 26, 2026 Integrated Research Limited announced that they will report first half, 2026 results on Feb 26, 2026 Announcement • Dec 03
Integrated Research Unveils Iris Integrated Research unveiled Iris, the only conversational AI intelligence layer built for multi-vendor unified communications and collaboration (UC&C) observability. Powered by IR's leading observability platform Prognosis, Iris translates complex monitoring data into actionable insights, answering plain language questions such as "Why are dropped calls spiking in Singapore?" or "which department had the worst Teams experience today?" with detailed, context-rich responses. As enterprises scale hybrid and multi-cloud environments, global outage costs continue to rise with one in five outage costs reported to exceed costs of USD 1 million. By 2026, organizations that apply observability automatically are predicted to achieve measurable competitive advantage through AI-assisted insight and automation. Iris is embedded in Prognosis as a true real-time intelligence layer, so that IT teams can spend less time monitoring and more time making decisions that drive elite enterprise performance. Meet Iris: The natural language AI built for observability: Democratize insight - Iris removes the barriers between people and data, giving everyone the power to understand what's happening and why. Accelerate resolution - Spend less time digging and more time doing. Iris provides key insights instantly so teams can resolve issues before they escalate. Empower smarter decisions - From IT operations to executives, Iris helps see patterns, spot risks, and act with confidence - all powered by IR's decades of domain expertise. The launch is part of the general release of Prognosis 13.2, the most innovative version of IR's flagship observability platform released to date, offering deeper insights and better experiences for IT teams managing the performance of large unified communications, collaboration and payments ecosystems. What's new in Prognosis 13.2: Iris: natural-language AI assistant for UC&C observability - answers domain-specific questions with insight and suggested actions within seconds. Workflow-aware automation - outbound ITSM alerting (starting with ServiceNow) to reduce manual triage and mean time to resolution. Faster reporting for Microsoft Teams and Cisco Webex - improved speed, scalability and long-term performance for large UC datasets. Genesys Cloud visibility - first CCaaS module delivering a unified service view. Assurance for recorded interactions - integration with Verint Call Recording on Genesys Engage to verify status, quality and availability. Broader Microsoft Teams coverage - extended Microsoft Teams monitoring to include Teams rooms. Payments and capacity enhancements - real-time visibility for SWIFT and Fed ISO schemes, multi-workload NonStop capacity management, BASE24 eps monitoring on Linux and a vendor-neutral ingest via a TCP IP listeners and Kafka. The release of Iris comes following the company's recent launch of Prognosis Elevate, IR's new fully managed insight-as-a-service platform for UC&C ecosystems. Clients using Prognosis Elevate will gain automatic access to Iris with the Prognosis 13.2 upgrade. Announcement • Nov 05
Integrated Research Ltd Launches New Observability-As-A-Service Platform Prognosis Elevate as Hybrid It Complexities Integrated Research Ltd. unveiled Prognosis Elevate, a new fully managed observability-as-a-service platform for unified communications and collaboration (UC&C) ecosystems. Powered by IR's market-leading core technology, Prognosis, the new cloud-based platform gives enterprises deep visibility of complex, multi-vendor IT environments without the burden of managing infrastructure. Each customer instance of Prognosis Elevate runs in a dedicated AWS Virtual Private Cloud (VPC), with regional hosting options to meet compliance, latency and data-sovere sovereignty requirements. The launch comes as demand continues to accelerate for secure, scalable observability solutions that can manage fragmented enterprise environments. It's now estimated that more than 90% of enterprises operate hybrid or multi-cloud IT environments, with more than 70% of enterprises reported to be increasing their observability investment to manage the performance of these complex ecosystems. What Prognosis Elevate offers: Prognosis-as-a-service: subscription-based, cloud-hosted observability for unified communications and collaboration (UC&C) ecosystems in large-scale enterprises. Dedicated AWS VPC per client: regional selection for compliance, latency and data residency. Continuous innovation: automatic access to the latest Prognosis features as they are released. Enterprise-grade analytics: real-time telemetry reporting across complex UC&C ecosystems, with payments visibility capability coming soon. Simplified operations: no hardware procurement or upgrade cycles. Security and control: clients retain configuration visibility; IR handles the infrastructure. Flexible scale and global support: backed by IR's DevOps, services and 24x7 teams worldwide. Prognosis Elevate is available now for enterprises globally. Announcement • Sep 19
Integrated Research Limited, Annual General Meeting, Nov 24, 2025 Integrated Research Limited, Annual General Meeting, Nov 24, 2025. Announcement • Jul 17
Integrated Research Limited to Report Fiscal Year 2025 Results on Aug 21, 2025 Integrated Research Limited announced that they will report fiscal year 2025 results on Aug 21, 2025 Announcement • Jun 05
Integrated Research Announces Enhanced Cisco Cloud Migration Support Integrated Research (IR) announced a preview of its enhanced Cisco cloud migration solution at Cisco Live - San Diego. As organizations accelerate their move to the cloud, IR is bringing innovations that streamline complex migration journeys. The latest enhancements provide deeper visibility, real-time insights, and intelligent insights, enabling customers to reduce risk, lower their total cost of ownership, and ensure a seamless transition without disrupting the user experience. Cisco Live attendees will receive an exclusive first look at IR's enhanced cloud migration capabilities. IR experts will provide live demos showcasing how Prognosis helps clients: Navigate even the most complex cloud migrations; Ensure user adoption and seamless experience; M maintain service quality and mitigate risk every step of the way. Announcement • Jan 16
Integrated Research Limited to Report First Half, 2025 Results on Feb 20, 2025 Integrated Research Limited announced that they will report first half, 2025 results on Feb 20, 2025 Announcement • Oct 18
Integrated Research Limited Announces Company Secretary Changes Integrated Research Limited announced the appointment of Leanne Ralph as Company Secretary with effect from 1 November 2024. Ms. Ralph is a seasoned Company Secretary with experience across a high number of companies. Integrated Research further announces the resignation of Will Witherow as Company Secretary, upon his return to the U.S. with effect from 30 November 2024. Mr. Witherow joined Integrated Research in July 2017, and was appointed General Counsel & Company Secretary in April 2022. Mr. Witherow will continue as General Counsel for Integrated Research upon his return to the U.S. Announcement • Oct 10
Integrated Research Appoints Ian Lowe as CEO Integrated Research (IR) has welcomed Ian Lowe as Chief Executive Officer. Ian brings over 20 years of leadership experience across various industries, with a focus on driving business transformation, growth, and innovation. Ian has held several prominent leadership roles, including Global CEO at Daxci, CEO at EP&T Global, and CEO and Executive Director at Adslot. His experience spans diverse industries, making him well-equipped to lead IR into its next phase. Announcement • Aug 22
Integrated Research Limited Declares Fully Franked Final Dividend for the Year Ended June 30, 2024, Payable on October 15, 2024 On August 20, 2024, the directors of Integrated Research Limited declared a fully franked final dividend for the year ended June 30, 2024 of 2.0 cents per ordinary share and will be paid on October 15, 2024 with a record date of September 3, 2024. Announcement • Aug 21
Integrated Research Limited, Annual General Meeting, Nov 27, 2024 Integrated Research Limited, Annual General Meeting, Nov 27, 2024. Announcement • Aug 07
Integrated Research Limited Announces the Appointment of Ian Lowe as the New Chief Executive Officer, Effective October 1, 2024 Integrated Research Limited announced the appointment of Ian Lowe as the new Chief Executive Officer, effective October 1, 2024. Ian brings a wealth of experience and a proven track record of success in building and consolidating high-growth technology businesses. His appointment marks an exciting chapter for the company as it undertakes its product led growth strategy. Ian Lowe is a dynamic, innovative, passionate, and outcomes-driven leader with a deep understanding of the technology industry. He has served as CEO and Executive Director of ASX listed and privately held companies spanning Finance, Media, Sustainability and Measurement, including Adslot, EP&T Global, Opus Consulting and Facilitate Digital. His strategic and operational expertise encompasses a wide range of technology areas including platforms, cloud, digital marketplaces, big data, digital media, and workflow and transactional automation. With a focus on stakeholder management and building exceptional leadership teams, Ian has a proven track record of defining and implementing strategies that drive growth and success. He has successfully led cloud-enabled platforms, digital marketplaces, and data-driven propositions under various business models including SaaS, subscription, and transactional models. Announcement • Jul 18
Integrated Research Limited to Report Fiscal Year 2024 Results on Aug 20, 2024 Integrated Research Limited announced that they will report fiscal year 2024 results on Aug 20, 2024 Announcement • Feb 13
Integrated Research Limited to Report First Half, 2024 Results on Feb 22, 2024 Integrated Research Limited announced that they will report first half, 2024 results on Feb 22, 2024 Announcement • Jan 22
Integrated Research Limited Announces Resignation of James Scott as Director, Effective 30 January 2024 Integrated Research Limited announced that Mr. James Scott will resign from the Board with effect from 30 January 2024. Mr. Scott has been a Director of Integrated Research Limited since May 2021. The Directors have accepted Mr. Scott's resignation with regret. Mr. Scott's contribution to Integrated Research Limited is greatly appreciated by the Directors and Management. Announcement • Jan 12
Integrated Research Limited Announces Chief Financial Officer Changes Integrated Research announced the appointment of Christian Shaw as Chief Financial Officer (CFO). Christian commences with the Company on 15 January 2024, working alongside outgoing Interim CFO, Matthew Walton to ensure a seamless transition. Christian will assume the CFO role upon 1 March 2024. Christian brings extensive experience as a Senior Finance Executive, with a strong operational, commercial and strategic focus. He was formerly CFO at AJG Australia Pty Ltd. Prior to that, he was the CFO at Multicom Resources, MOKO Social Media Limited and iCash Payment Systems. Christian graduated with a Bachelor of Business from the University of Technology Sydney and is a Certified Practicing Accountant. Matthew commenced as Interim CFO in July 2022 and has led significant business change and process improvements during his tenure with IR including reducing cost base, improving cash flow discipline and increasing overall commercial awareness across the business. Matthew will continue with IR until 29 February 2024. Announcement • Jan 11
Integrated Research Limited Provides Revenue Guidance for the Full Year 2023 Integrated Research Limited provided revenue guidance for the full year 2023. Subject to audit, the company expected the TCV result to translate into reported statutory revenue in the range of $39 million - $42 million for the period, an increase of 1% - 9% on the pcp. On a pro-forma basis, revenue is anticipated to be in the range of $36 million - $38 million, down -6% - 0% on the pcp, reflecting lower recurring (licence) revenue. Announcement • Oct 24
Integrated Research Limited Announces the Appointment of Michael Hitz as Independent Non-Executive Director Integrated Research Limited announced that Michael Hitz has been appointed to the Board as an Independent Non-Executive Director with effect from 23 October 2023. Michael's career spans roles from engineering communications infrastructure in energy, mining and telecommunications, to corporate strategy, mergers and acquisitions and investing. Over the past five years Michael has worked with a leading pan-Asian fund who invest in public companies pursuing growth in payments, telecommunications and energy. Prior to this, Michael was a Partner and Managing Director for The Boston Consulting Group, where he held roles including leading the technology, media and telecommunications business. Michael is a Director of The Institute for Economics and Peace Limited. Michael holds a degree in computer engineering with honours from the University of Newcastle, Australia. Announcement • Sep 29
Integrated Research Limited Announces Resignation of Allan Brackin as Director, Effective from 30 September 2023 Integrated Research Limited announced that Mr. Allan Brackin will resign from the Board with effect from 30 September 2023. Mr. Brackin has been a Director of Integrated Research Limited since February 2021. During his tenure, Mr. Brackin has served on the Audit and Risk Committee and as Chair of the Nomination and Remuneration Committee. Directors have accepted Mr. Brackin's resignation with regret. Announcement • Aug 26
Integrated Research Limited, Annual General Meeting, Nov 22, 2023 Integrated Research Limited, Annual General Meeting, Nov 22, 2023.