Reported Earnings • May 11
First quarter 2026 earnings released: US$0.73 loss per share (vs US$2.32 loss in 1Q 2025) First quarter 2026 results: US$0.73 loss per share (improved from US$2.32 loss in 1Q 2025). Revenue: US$57.0m (down 12% from 1Q 2025). Net loss: US$8.83m (loss narrowed 38% from 1Q 2025). Announcement • Apr 23
SoundHound AI, Inc. (NasdaqGM:SOUN) entered into a definitive agreement to acquire LivePerson, Inc. (NasdaqGS:LPSN) for $45.2 million. SoundHound AI, Inc. (NasdaqGM:SOUN) entered into a definitive agreement to acquire LivePerson, Inc. (NasdaqGS:LPSN) for $45.2 million on April 21, 2026. As part of consideration, SoundHound AI, Inc. will issue common shares to the shareholders of LivePerson, Inc. SoundHound is acquiring LivePerson for an equity value of $43 million, representing approximately a 22% premium over the corresponding 30-day volume-weighted average value. At closing, SoundHound expects to receive $74 million of LivePerson’s cash balance prior to repayment of the 2026 Convertible Senior Notes. After taking into account significant discounts on LivePerson’s remaining debt, the transaction implies a total enterprise value of $250 million. At closing, SoundHound will retire the discounted debt with a mix of cash and equity, at SoundHound’s discretion. The combined company is expected to have a strong balance sheet with no debt. Upon completion, LivePerson, Inc. will operate as wholly owned subsidiary of SoundHound AI, Inc. In case of termination of transaction, LivePerson, Inc. will pay a termination fee of $5 million plus the Company’s transaction expenses which is capped at $3.75 million.
The transaction is subject to approval of offer by shareholders of LivePerson, Inc., registration statement effectiveness(S-4 / F-4), listing / approval of new shares on stock exchange customary regulatory approvals and closing conditions. The deal has been unanimously approved by the board of directors of LivePerson, Inc. The transaction is expected to close in the second half of 2026.
Luke Bergstrom, Max Schleusener and Lauren Lefcoe of Latham & Watkins LLP acted as legal advisor to SoundHound AI, Inc. Philip Richter, Mark Hayek and Adam Cohen of Fried, Frank, Harris, Shriver & Jacobson LLP acted as legal advisor to LivePerson, Inc. Barclays Capital Inc. acted as financial advisor to SoundHound AI, Inc. Lazard Freres & Co. LLC acted as financial advisor to LivePerson, Inc. Houlihan Lokey Capital, Inc. acted as fairness opinion provider and financial advisor to LivePerson, Inc. Reported Earnings • Mar 13
Full year 2025 earnings released: US$8.57 loss per share (vs US$22.70 loss in FY 2024) Full year 2025 results: US$8.57 loss per share (improved from US$22.70 loss in FY 2024). Revenue: US$243.7m (down 22% from FY 2024). Net loss: US$67.2m (loss narrowed 50% from FY 2024). Announcement • Mar 13
LivePerson, Inc. Provides Earnings Guidance for the First Quarter of 2026 and Full Year 2026 LivePerson, Inc. provided earnings guidance for the first quarter of 2026 and full year 2026. For the first quarter of 2026, the company currently expect total revenue to range from $53 million to $55 million or (18)% to (15)% year over year.
For the full year 2026, the company currently expect total revenue to range from $195 million to $207 million or (20)% to (15)% year over year. Announcement • Mar 05
LivePerson, Inc. to Report Q4, 2025 Results on Mar 12, 2026 LivePerson, Inc. announced that they will report Q4, 2025 results at 4:00 PM, US Eastern Standard Time on Mar 12, 2026 Announcement • Mar 03
LivePerson Launches Syntrix As The First AI Agent Evaluation And Live Agent Training Platform For Enterprise CX LivePerson announced the launch of Syntrix, a simulation and evaluation platform designed to help enterprises deploy customer-facing AI with confidence and unlock AI value across customer interactions with AI agents and live agents. Syntrix launches as an AI agent evaluation and live agent training platform built for enterprise CX. It provides the critical assurance brands need to safely deploy customer-facing AI, giving them visibility, control, and the confidence to scale. By moving from reactive, production-only learning to proactive simulation and continuous evaluation and improvement, brands are able to deploy AI in line with strong governance practices and deliver meaningful business outcomes. Syntrix addresses these barriers by providing an evaluation environment where brands can rigorously test AI agents and train live agents against sophisticated synthetic customer personas and scenarios and measure adherence to brand policies before they ever interact with a real customer. Syntrix is the first platform of its kind to unify the evaluation of both digital and human workforces. AI agent evaluation: Brands can continuously stress-test AI agents and guardrails against diverse customer personas and edge-case scenarios. This vendor-neutral approach ensures that whether an AI agent is built on proprietary or third-party models, its performance is observable and more predictable. Live agent training for contact center and sales: Syntrix replaces slow, manual role-playing with scalable AI-powered synthetic customers and simulations. New hires can practice high-stakes, complex, or edge-case conversations with out-of-the-box or custom synthetic customers, receiving instant, automated feedback on empathy, accuracy, and brand compliance. Early estimates of Syntrix outcomes have demonstrated significant operational impact for enterprise brands. Accelerated AI readiness and deployment confidence: The ability to validate AI agent and live agent readiness to reduce risks and improve brand compliance continuously. Reduced operational costs: Reduce contact center agent new hire ramp time by up to 30% and save an average of $3,500 in onboarding costs per agent. Mitigated risk: Proactively identify and fix issues in a simulated environment, reducing the potential for drift and noncompliance. The launch of Syntrix marks the first phase of the new platform, with planned expansion that will add additional AI assurance and governance capabilities. Syntrix focuses on simulation and evaluation, and LivePerson plans to incorporate further capabilities, including advanced intelligence to automate analysis and prevention of CX failures. Announcement • Jan 29
LivePerson, Inc. Announces Committee Appointments, Effective January 22, 2026 LivePerson, Inc. announced that on October 14, 2025 and November 7, 2025, the Board of Directors appointed Ryan L. Vardeman and Nathan “Tripp” Lane, respectively, as directors. On January 22, 2026, the Board appointed (i) Mr. Lane to serve on the Audit Committee and (ii) Mr. Vardeman to serve on the Compensation Committee. Recent Insider Transactions • Jan 22
Chief Technology & Product Officer recently sold ₪71k worth of stock On the 16th of January, Christopher Mina sold around 7k shares on-market at roughly ₪9.91 per share. This transaction amounted to 43% of their direct individual holding at the time of the trade. In the last 3 months, there was an even bigger sale from another insider worth ₪509k. Insiders have been net sellers, collectively disposing of ₪4.4m more than they bought in the last 12 months. Recent Insider Transactions • Dec 20
CEO & Director recently sold ₪76k worth of stock On the 16th of December, John Sabino sold around 5k shares on-market at roughly ₪15.27 per share. This transaction amounted to 16% of their direct individual holding at the time of the trade. In the last 3 months, there was an even bigger sale from another insider worth ₪943k. John has been a net seller over the last 12 months, reducing personal holdings by ₪2.5m. Recent Insider Transactions • Nov 20
CEO & Director recently sold ₪509k worth of stock On the 14th of November, John Sabino sold around 30k shares on-market at roughly ₪16.98 per share. This transaction amounted to 60% of their direct individual holding at the time of the trade. In the last 3 months, there was an even bigger sale from another insider worth ₪943k. John has been a net seller over the last 12 months, reducing personal holdings by ₪2.4m. Announcement • Nov 17
Nathan Tripp Lane Joins LivePerson Board of Directors LivePerson announced that Nathan "Tripp" Lane has been appointed to its Board of Directors. Mr. Lane is the founder of Delancey Cove LLC, where he routinely advises investors and corporations with a focus on strategic, operational, and business transformation. He has served in multiple operating roles and has extensive experience serving as a board director. Mr. Lane's recent board memberships include Mavenir Systems, a global telecom software company, Mobileum, a U.S. telecom software company, RetailNext, a U.S. retail software company, and Turvo, a U.S. logistics software company. He holds an MBA from The Wharton School at the University of Pennsylvania, a Master's in International Relations from the School of Advanced International Studies (SAIS), Johns Hopkins University, and a B.A. from Colgate University. Reported Earnings • Nov 12
Third quarter 2025 earnings released: EPS: US$1.22 (vs US$4.74 loss in 3Q 2024) Third quarter 2025 results: EPS: US$1.22 (up from US$4.74 loss in 3Q 2024). Revenue: US$60.2m (down 19% from 3Q 2024). Net income: US$8.71m (up US$37.0m from 3Q 2024). Profit margin: 14% (up from net loss in 3Q 2024). Revenue is expected to decline by 19% p.a. on average during the next 2 years, while revenues in the Software industry in Asia are expected to grow by 18%. Announcement • Nov 11
LivePerson, Inc. Provides Earnings Guidance for the Fourth Quarter and Full Year of 2025 LivePerson, Inc. provided earnings guidance for the fourth quarter and full year of 2025. For the fourth quarter of 2025, the company currently expects total revenue to range from $50.5 million - $55.5 million or (31)% to (24)% year over year.
For the full year 2025, the company currently expects total revenue to range from $235 million - $240 million or (25)% to (23)% year over year. Announcement • Nov 06
LivePerson Launches Conversation Simulator to De- Risk Generative AI and Accelerate AI Adoption LivePerson announced the launch of Conversation Simulator, a risk-free testing and analysis environment that addresses the top barriers to GenAI adoption: accuracy, compliance and risk. As global brands rush to integrate GenAI into customer experiences, many face mounting challenges that stem from GenAI's unpredictability. LivePerson's new platform, Conversation Simulator, directly addresses the issue. Conversation Simulator is a vendor-agnostic solution that serves as the testing and governance tool for a brand's entire conversational ecosystem. It uses synthetic customers -- AI-powered personas that mimic real customer behaviors -- to surface risks, test performance, continuously monitor for LLM drift and ensure AI meets brand standards and compliance before launch. Conversation Simulator will address two of the biggest challenges in customer-facing AI uses: Making GenAI More Predictable and Safe: Stress-test AI agents, bots and knowledge sources against realistic, multi-turn conversations to detect hallucinations, policy risks or brand tone issues before going live. This will help brands to verify their GenAI systems are more compliant and prevent errors before they impact customers. Training Human Agents More Efficiently: Automate "on-the-job" role-plays using real-world scenarios to onboard and upskill human agents faster in their live workspace or agent system, which can continuously assess and cut training time from weeks to hours. Many enterprises stall their AI programs at pilot stage due to uncertainty about accuracy and compliance. LivePerson's platform replaces reactive monitoring with proactive assurance allowing organizations to: Validate GenAI models for correctness, safety and adherence to policy before launch. Accelerate AI onboarding and training by using synthetic data to model edge cases and high-risk scenarios. Continuously monitor AI and agent performance, ensuring compliance with evolving frameworks such as the EU AI Act and NIST AI RMF. Document audit-ready evidence of AI testing, performance and governance for internal and external stakeholders. The bottom line: Conversation Simulator gives enterprises a way to test, tune, and analyze AI before it ever reaches a customer. It turns AI deployment from a leap of faith into a repeatable, proven process. Announcement • Oct 28
LivePerson, Inc. to Report Q3, 2025 Results on Nov 10, 2025 LivePerson, Inc. announced that they will report Q3, 2025 results After-Market on Nov 10, 2025 Announcement • Oct 21
LivePerson, Inc. Appoints Ryan Vardeman to Its Board of Directors, Effective October 20, 2025 LivePerson, Inc. announced the appointment of Ryan Vardeman to its Board of Directors, as a Class III director of the Board, with a term expiring as of the Company’s 2027 Annual Meeting of Stockholders, effective October 20, 2025. Mr. Vardeman brings extensive experience in finance, corporate strategy, and investment management, with a particular focus on technology and software companies. Mr. Vardeman has served as a principal and co-founder of investment management firm Palogic Value Management, L.P. He has extensive operating, financial, strategic, and investment management experience with an emphasis on technology and software companies. Mr. Vardeman previously served on the board of directors of BSQUARE Corporation as Chair of the Board and the Compensation Committee, as well as the board of INTEVAC, Inc. Mr. Vardeman serves as a principal of Palogic Value Management, L.P., a Dallas, Texas based investment management company co-founded by Mr. Vardeman in January 2007. Mr. Vardeman has extensive corporate strategy, operating, financial and investment experience including capital structure analysis, with a focus on small-cap equities, and investing in a broad range of industries with an emphasis on technology and software companies. Mr. Vardeman previously served on the board of directors of BSQUARE Corporation from 2018 to 2023 (including serving as the Chairman of the board of directors, Chairman of the Compensation Committee, and a member of the Governance and Nominating Committee), and INTEVAC, Inc. from November 2024 to March 2025. Mr. Vardeman holds a B.S. in Electrical Engineering and Computer Science from Texas Tech University and an M.B.A. from the Owen Graduate School of Management at Vanderbilt University. Recent Insider Transactions • Sep 28
CFO & COO recently sold ₪943k worth of stock On the 25th of September, John Collins sold around 447k shares on-market at roughly ₪2.11 per share. This transaction amounted to 48% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. John has been a net seller over the last 12 months, reducing personal holdings by ₪1.4m. Recent Insider Transactions • Sep 21
CEO & Director recently sold ₪220k worth of stock On the 17th of September, John Sabino sold around 96k shares on-market at roughly ₪2.29 per share. This transaction amounted to 11% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. John has been a net seller over the last 12 months, reducing personal holdings by ₪1.9m. New Risk • Sep 18
New major risk - Shareholder dilution The company's shareholders have been substantially diluted in the past year. Increase in shares outstanding: 69% This is considered a major risk. Shareholder dilution occurs when there is an increase in the number of shares on issue that is not proportionally distributed between all shareholders. Often due to the company raising equity capital or some options being converted into stock. All else being equal, if there are more shares outstanding then each existing share will be entitled to a lower proportion of the company's total earnings, thus reducing earnings per share (EPS). While dilution might not always result in lower EPS (like if the company is using the capital to fund an EPS accretive acquisition) in a lot cases it does, along with lower dividends per share and less voting power at shareholder meetings. Currently, the following risks have been identified for the company: Major Risks Share price has been highly volatile over the past 3 months (17% average weekly change). Negative equity (-US$82m). Shareholders have been substantially diluted in the past year (69% increase in shares outstanding). Minor Risks Currently unprofitable and not forecast to become profitable next year (US$73m net loss next year). Significant insider selling over the past 3 months (₪101k sold). Reported Earnings • Aug 12
Second quarter 2025 earnings released: US$0.17 loss per share (vs US$0.47 profit in 2Q 2024) Second quarter 2025 results: US$0.17 loss per share (down from US$0.47 profit in 2Q 2024). Revenue: US$59.6m (down 25% from 2Q 2024). Net loss: US$15.7m (down 138% from profit in 2Q 2024). Revenue is expected to decline by 13% p.a. on average during the next 2 years, while revenues in the Software industry in Asia are expected to grow by 16%. Over the last 3 years on average, earnings per share has increased by 34% per year but the company’s share price has fallen by 57% per year, which means it is significantly lagging earnings. Announcement • Aug 12
LivePerson, Inc. Provides Earnings Guidance for the Third Quarter and Full Year 2025 LivePerson, Inc. provided earnings guidance for the third quarter and full year 2025. For the quarter, the company currently expect total revenue to range from $56 million - $59 million or (25)% to (21)% year over year. They currently expect recurring revenue to represent 93% of total revenue.
For the full year 2025, company currently expects total revenue to range from $230 million - $240 million or (26)% to (23)% year over year. In addition, they currently expect recurring revenue to represent 93% of total revenue. Recent Insider Transactions • Jul 31
CFO & COO recently sold ₪76k worth of stock On the 28th of July, John Collins sold around 22k shares on-market at roughly ₪3.44 per share. This transaction amounted to 20% of their direct individual holding at the time of the trade. In the last 3 months, there was an even bigger sale from another insider worth ₪178k. John has been a net seller over the last 12 months, reducing personal holdings by ₪1.2m. Announcement • Jul 31
LivePerson, Inc. to Report Q2, 2025 Results on Aug 11, 2025 LivePerson, Inc. announced that they will report Q2, 2025 results After-Market on Aug 11, 2025 Announcement • Jul 17
Liveperson, Inc. Appoints Tony Zingale as Board of Directors, Effective July 17, 2025 LivePerson announced the appointment of Tony Zingale to its Board of Directors, effective immediately. Mr. Zingale brings to LivePerson's Board decades of experience in leading and scaling high-growth enterprise software companies, with deep expertise in go-to-market strategies, product innovation, and operational excellence. Mr. Zingale is a seasoned board member, operating executive, investor, and advisor with over 40 years of experience in the technology industry. His extensive experience in enterprise software ranges from product development and market strategy to scaling global operations and driving shareholder value. He currently serves on the Boards of Directors for ON24 along with privately held companies Expressive, and Athos Therapeutics. Previously, he served as CEO and Executive Chairman of Jive Software, where he successfully led the company through its IPO and established it as a leader in enterprise collaboration. Prior to Jive, Mr. Zingale held leadership positions at several prominent technology companies, including President and CEO of Mercury Interactive, a business technology optimization company (acquired by Hewlett-Packard) and President and CEO of Clarify, a CRM company (acquired by Nortel Networks). Recent Insider Transactions • Jun 21
CEO & Director recently sold ₪178k worth of stock On the 16th of June, John Sabino sold around 68k shares on-market at roughly ₪2.62 per share. This transaction amounted to 9.0% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. John has been a net seller over the last 12 months, reducing personal holdings by ₪1.7m. Announcement • May 23
LivePerson, Inc., Annual General Meeting, Jun 25, 2025 LivePerson, Inc., Annual General Meeting, Jun 25, 2025. Reported Earnings • May 10
First quarter 2025 earnings released: US$0.15 loss per share (vs US$0.41 loss in 1Q 2024) First quarter 2025 results: US$0.15 loss per share (improved from US$0.41 loss in 1Q 2024). Revenue: US$64.7m (down 24% from 1Q 2024). Net loss: US$14.1m (loss narrowed 60% from 1Q 2024). Revenue is expected to decline by 11% p.a. on average during the next 2 years, while revenues in the Software industry in Asia are expected to grow by 16%. Over the last 3 years on average, earnings per share has increased by 38% per year but the company’s share price has fallen by 62% per year, which means it is significantly lagging earnings. Announcement • May 08
Liveperson, Inc. Provides Earnings Guidance for the Second Quarter of 2025 and Reaffirms Earnings Guidance for the Full Year 2025 LivePerson, Inc. provides earnings guidance for the second quarter of 2025 and reaffirmed earnings guidance for the full year 2025. For the second quarter of 2025, company currently expect total revenue to range from $57 million- $60 million or 29% loss to 25% loss year over year. Company currently expect recurring revenue to represent 93% of total revenue.
For the full year 2025, company currently expect total revenue to range from $240 million- $255 million or 23% loss to 18% loss year over year. In addition, company currently expect recurring revenue to represent 93% of total revenue. Announcement • May 06
LivePerson Receives Written Notice from the Nasdaq Stock Market Regarding Minimum Bid Price Requirement On May 1, 2025, LivePerson, Inc. received written notice from The Nasdaq Stock Market LLC that the closing bid price for the Company’s common stock has fallen below $1.00 per share for 30 consecutive business days, as a result of which the Company no longer complies with the minimum bid price requirement for continued listing of the Company’s common stock on the Nasdaq Global Select Market. Nasdaq Listing Rule 5450(a)(1) requires listed securities to maintain a minimum bid price of $1.00 per share (the “Minimum Bid Price Requirement”), and Nasdaq Listing Rule 5810(c)(3)(A) provides that a failure to meet the Minimum Bid Price Requirement exists if the deficiency continues for a period of 30 consecutive business days. The Notice has no immediate effect on the listing or trading of the Company’s common stock on the Nasdaq Global Select Market. In accordance with Nasdaq Listing Rule 5810(c)(3)(A), the Company has 180 calendar days following the date of the Notice, or until October 28, 2025, in which to regain compliance with the Minimum Bid Price Requirement. To regain compliance, the closing bid price of the Company’s common stock must meet or exceed $1.00 per share for a minimum of 10 consecutive business days prior to October 28, 2025, unless the Nasdaq staff exercises its discretion to require the Company to meet the Minimum Bid Price Requirement for a longer period pursuant to Nasdaq Listing Rule 5810(c)(3)(H). If the Company does not regain compliance within the allotted grace period, including any extensions that may be granted by Nasdaq, Nasdaq will provide notice that the Company’s common stock will be subject to delisting. The Company would then be entitled to appeal Nasdaq’s delisting determination. The Company intends to actively monitor the closing bid price of its common stock, and will consider its options to regain compliance with the Minimum Bid Price Requirement. There can be no assurance that the Company will be able to regain compliance with the Minimum Bid Price Requirement or will otherwise be in compliance with other Nasdaq listing standards. Announcement • Apr 24
LivePerson, Inc. to Report Q1, 2025 Results on May 07, 2025 LivePerson, Inc. announced that they will report Q1, 2025 results After-Market on May 07, 2025 Recent Insider Transactions • Mar 22
CEO & Director recently sold ₪1.5m worth of stock On the 20th of March, John Sabino sold around 434k shares on-market at roughly ₪3.42 per share. This transaction amounted to 13% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. This was John's only on-market trade for the last 12 months. Reported Earnings • Mar 06
Full year 2024 earnings released: US$1.51 loss per share (vs US$1.28 loss in FY 2023) Full year 2024 results: US$1.51 loss per share (further deteriorated from US$1.28 loss in FY 2023). Revenue: US$312.5m (down 22% from FY 2023). Net loss: US$134.3m (loss widened 34% from FY 2023). Revenue is expected to decline by 14% p.a. on average during the next 2 years, while revenues in the Software industry in Asia are expected to grow by 17%. Announcement • Mar 06
LivePerson, Inc. Provides Earnings Guidance for the First Quarter of 2025 and Full Year 2025 LivePerson, Inc. provided earnings guidance for the first quarter of 2025 and full year 2025. For the quarter, the company expects total revenue to range from $63 million- $65 million or (26)% to (24)% year over year.
For the full year 2025, the company expects total revenue to range from $240 million- $255 million or (23)% to (18)% year over year. New Risk • Feb 26
New minor risk - Market cap size The company's market capitalization is less than US$100m. Market cap: ₪347.6m (US$97.2m) This is considered a minor risk. Companies with a small market capitalization are most likely businesses that have not yet released a product to market or are simply a very small company without a wide reach. Either way, risk is elevated with these companies because there is a chance the product may not come to fruition or the company's addressable market or demand may not be as large as expected. In addition, if the company's size is the main factor, it is less likely to have many investors and analysts following it and scrutinizing its performance and outlook. Currently, the following risks have been identified for the company: Major Risks Share price has been highly volatile over the past 3 months (19% average weekly change). Earnings are forecast to decline by an average of 34% per year for the foreseeable future. Minor Risks Currently unprofitable and not forecast to become profitable over next 2 years (US$104m net loss in 2 years). Significant insider selling over the past 3 months (₪74k sold). Market cap is less than US$100m (₪347.6m market cap, or US$97.2m). Announcement • Feb 20
LivePerson, Inc. to Report Q4, 2024 Results on Mar 05, 2025 LivePerson, Inc. announced that they will report Q4, 2024 results After-Market on Mar 05, 2025 Announcement • Jan 22
Liveperson, Inc. Announces Board Changes On January 14, 2025, Mr. Bruce Hansen gave notice of his intention to resign from the Board of Directors of LivePerson, Inc., effective January 31, 2025. Mr. Hansen's resignation is for personal reasons and not as a result of any disagreement with the Company regarding any matter relating to the Company's operations, finances, policies or practices. Following the resignation of Mr. Hansen, the size of the Board is seven directors. Mr. James Miller, a current director and Chair of the Board's Nominating and Corporate Governance Committee, will become the Chair of the Board. Recent Insider Transactions • Jan 09
Insider recently sold ₪74k worth of stock On the 6th of January, Monica Greenberg sold around 13k shares on-market at roughly ₪5.74 per share. This transaction amounted to 9.2% of their direct individual holding at the time of the trade. In the last 3 months, there was an even bigger sale from another insider worth ₪409k. Insiders have been net sellers, collectively disposing of ₪1.3m more than they bought in the last 12 months. Announcement • Dec 18
LivePerson Appoints Christopher Mina as Chief Technology & Product Officer LivePerson announced that Christopher Mina will be joining the company as Chief Technology & Product Officer. In this role, Mina will set LivePerson's product vision and oversee the company's engineering and product operations to enhance customer experience and accelerate innovation. Mina comes to LivePerson from Vonage, where he guided product, business strategy, and execution for the Global Apps business, which included UCaaS, CCaaS, and Conversational AI. Before that, Mina was Head of Voice and VP of Product and Engineering at LivePerson where he led LivePerson's voice initiatives, including the acquisition of Tenfold, Voicebase, AI Foundation, and delivered Voice AI. Prior to that, he was Director of Engineering and Product at RingCentral. Announcement • Dec 16
Liveperson, Inc. Announces Board Appointments LivePerson, Inc. announce the appointment of two new board members, Dan Fletcher and Karin-Joyce (KJ) Tjon. Dan Fletcher brings over 17 years of experience in financial, strategic and operational transformations within the SaaS industry. He currently serves as Chief Financial Officer of SaaS provider Planful, and also serves as an Operating Principal at Vector Capital Management, L.P. Prior to Planful, Dan served as the CFO at MarkLogic. In addition to LivePerson, Dan serves on the board of Gappify.Karin-Joyce (K.J.) Tjon brings over 25 years of executive and board leadership experience within the broader technology and SaaS industries with a proven track record in business transformation, turnaround management and financial restructuring. She previously held senior roles such as CFO at Alorica, Inc. and President and COO at Scientific Games, Inc. In addition to LivePerson, K.J. serves on the boards of Solidion Technology, Inc. and Volcon, Inc.Following these appointments, LivePerson's Board now consists of eight directors, seven of whom are independent and six of whom have joined the Board in the past two years. These appointments were approved by shareholders at LivePerson's annual meeting. Announcement • Nov 28
Alex Kroman Decides to Depart from LivePerson, Inc. as Chief Product & Technology Officer, Effective December 31, 2024 On November 27, 2024, LivePerson, Inc. announced that its Chief Product & Technology Officer, Alex Kroman, has decided to depart from the Company, effective December 31, 2024. Until his departure, among his regular duties, Mr. Kroman will work with the Company's senior technology leadership to effect a seamless and orderly transition. The Company currently expects to identify and appoint a successor externally. Recent Insider Transactions • Nov 27
CFO, COO recently sold ₪409k worth of stock On the 22nd of November, John Collins sold around 130k shares on-market at roughly ₪3.15 per share. This transaction amounted to 66% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. John has been a net seller over the last 12 months, reducing personal holdings by ₪1.2m. Reported Earnings • Nov 09
Third quarter 2024 earnings released: US$0.32 loss per share (vs US$0.68 loss in 3Q 2023) Third quarter 2024 results: US$0.32 loss per share (improved from US$0.68 loss in 3Q 2023). Revenue: US$74.2m (down 27% from 3Q 2023). Net loss: US$28.3m (loss narrowed 47% from 3Q 2023). Revenue is expected to decline by 9.1% p.a. on average during the next 3 years, while revenues in the Software industry in Asia are expected to grow by 17%. Announcement • Nov 08
Liveperson, Inc. Provides Financial Guidance for the Fourth Quarter and Full Year of 2024 LivePerson, Inc. provided financial guidance for the Fourth Quarter and full year of 2024. For the quarter, the company expects total revenue to range from $65.7 million to $70.7 million or 31% to 26% year over year. It expects B2B Core recurring revenue to represent 93% of total revenue.
For the full year, the company expects total revenue to range from $305 million - $310 million or (23)% to (21)% year over year (excluding $7.2 million of Kasamba revenue generated in First Quarter 2023). In addition, they expect B2B Core recurring revenue to represent 92% of total revenue. Announcement • Oct 24
LivePerson, Inc. Announces Resignation of Yael Zheng as Director On October 23, 2024, Yael Zheng informed the Board of LivePerson, Inc. her intent to voluntarily resign from her positions as a director of the Company and member of the Board’s Audit Committee and Compensation Committees, effective as of the date of the 2024 Annual Meeting. Ms. Zheng’s decision to resign as a director did not result from any disagreement with the Company on any matter relating to the Company’s operations, policies, and practices. Recent Insider Transactions • Oct 23
Senior VP & Chief Accounting Officer recently sold ₪94k worth of stock On the 21st of October, Jeffrey Ford sold around 22k shares on-market at roughly ₪4.29 per share. This transaction amounted to 5.5% of their direct individual holding at the time of the trade. In the last 3 months, there was an even bigger sale from another insider worth ₪355k. Insiders have been net sellers, collectively disposing of ₪867k more than they bought in the last 12 months. Announcement • Oct 15
LivePerson Announces New Generative AI Capabilities to Supercharge Agent Experiences and Measure the RoI of Customer Conversations LivePerson announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered customer conversations. Set to debut on October 23, in the next installment of the company's signature Spark series, these innovative solutions transform the contact center by putting humans first. Ranging from a new agent command center unifying voice and messaging to enhanced analytics dashboards that unlock the full potential of conversation data, all of LivePerson's new and improved capabilities are based on decades of expertise working hand-in-hand with the world's top brands — and informed by billions of real customer interactions. The path to enterprise transformation starts in the contact center. Traditional voice-centered contact centers are ripe for optimization, marked by inefficiencies that can be addressed quickly through digital and AI solutions. Simultaneously, today's consumers have very high expectations and are easily frustrated by slow, siloed, and generic experiences. LivePerson's new AI tools give brands and their human agents greater control over reducing inefficiencies and providing better customer experiences: Agent Workspace for Voice: brands can now bring their existing voice providers into LivePerson's best-in-class Agent Workspace, creating a truly connected command center for customer conversations. With agents taking calls directly in the workspace, better outcomes include a consistent experience across channels, reduced complexity and training costs, and better workflows and experience for agents. Generative AI Copilot: LivePerson's agent-facing GenAI tools — including LLM-powered suggestions, rewrites, summaries, and translations — improve agents' experiences and help them deliver more efficient and personalized customer support. Enhanced analytics measure the ROI of generative AI-powered and omnichannel conversations. The contact center is where brands and consumers interact most frequently and directly, offering a goldmine of data that can improve every touchpoint going forward — even outside the contact center itself. Enhancements to LivePerson's suite of analytics tools provide a clear picture of performance in real time so brands can track and improve upon the ROI of customer conversations: New Copilot analytics: provide out-of-the-box reporting on GenAI agent tools, allowing brands to increase efficiency and customer experience. New Omnichannel analytics: turn both speech- and text-based conversations into rich, actionable data for analyzing customer journeys and coaching agents. Also at Spark, LivePerson customers will present how they use the company's solutions to deliver cutting-edge customer conversations: Signet Jewelers and Mr. Cooper Group: creating seamless sales and marketing experiences with innovative tools for agents. BECU and Frost Bank: supercharging agent experiences with generative AI. Announcement • Oct 01
LivePerson Launches Customer-Driven Community to Foster Contact Center Transformation and Growth LivePerson announced the launch of the LivePerson Community, a new customer-driven destination that facilitates connection and growth across its global customer base. The community helps brands gain the maximum value from LivePerson's customer conversations platform and transform their contact centers into digital-first hubs for customer experience. The LivePerson Community will launch with a wealth of resources, including product documentation, use cases, and industry benchmarks. Customers will also have full access to LivePerson's Conversational Growth Paths, the company's contact center transformation blueprints for quick time-to-value and long-term success. As the go-to destination for learning and co-innovation, new resources will continually be added to the Community, including forums to exchange best practices and share product feedback. The company's existing Knowledge Center will ultimately be fully incorporated into the LivePerson Community, while its Developer Center will continue to be available for deeper, developer-focused knowledge. Key features of the LivePerson Community include: Self-Service Support: discussion forums and comprehensive product documentation help customers get the most out of LivePerson's platform. Learning and Growth: product roadmaps, best practices, and strategic resources (including LivePerson's Conversational Growth Paths and maturity models) help customers realize the ROI of AI and automation in digital-first conversations. Co-Innovation: coming soon, vertical-focused user groups and product enhancement voting will help customers actively shape the future of LivePerson's platform. This launch is expected to drive measurable business outcomes for LivePerson's customers as they optimize their contact center transformations and accelerate ROI with new use cases and strategies. The LivePerson Community's self-service tools and documentation also make the company's solutions more accessible to mid-market and SMB customers. Recent Insider Transactions • Sep 19
CFO, COO recently sold ₪334k worth of stock On the 16th of September, John Collins sold around 85k shares on-market at roughly ₪3.93 per share. This transaction amounted to 30% of their direct individual holding at the time of the trade. In the last 3 months, they made an even bigger sale worth ₪355k. John has been a net seller over the last 12 months, reducing personal holdings by ₪833k. Recent Insider Transactions • Aug 17
CFO, COO recently sold ₪355k worth of stock On the 12th of August, John Collins sold around 84k shares on-market at roughly ₪4.24 per share. This transaction amounted to 41% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. John has been a net seller over the last 12 months, reducing personal holdings by ₪498k. Recent Insider Transactions • Aug 04
CFO, COO recently sold ₪122k worth of stock On the 30th of July, John Collins sold around 24k shares on-market at roughly ₪5.13 per share. This transaction amounted to 31% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. John has been a net seller over the last 12 months, reducing personal holdings by ₪143k. Announcement • Aug 03
LivePerson, Inc. Provides Financial Guidance for the Third Quarter of 2024 LivePerson, Inc. provided financial guidance for the third quarter of 2024. For the quarter, the company expects total revenue to range from $69 million to $73 million or 32% to 28% year over year. It expects B2B Core recurring revenue to represent 92% of total revenue. Reported Earnings • Aug 01
Second quarter 2024 earnings released: EPS: US$0.47 (vs US$0.14 in 2Q 2023) Second quarter 2024 results: EPS: US$0.47 (up from US$0.14 in 2Q 2023). Revenue: US$79.9m (down 18% from 2Q 2023). Net income: US$41.8m (up 286% from 2Q 2023). Profit margin: 52% (up from 11% in 2Q 2023). Revenue is expected to decline by 11% p.a. on average during the next 3 years, while revenues in the Software industry in Asia are expected to grow by 16%. Announcement • Jul 18
LivePerson, Inc. to Report Q2, 2024 Results on Jul 31, 2024 LivePerson, Inc. announced that they will report Q2, 2024 results After-Market on Jul 31, 2024 New Risk • Jun 12
New minor risk - Insider selling There has been significant insider selling in the company's shares over the past 3 months. Total value of shares sold: ₪152k This is considered a minor risk. There are several reasons why an insider may be selling, including to cover a tax obligation or pay for some other expense. However, we generally consider it a negative if insiders have been selling, especially if they do so below the current price. It implies that they considered a lower price to be reasonable. This is a weak signal, but if there is a pattern of unexplained selling, it can be a sign the insider believes the company's stock is overpriced. Note: We only include open market transactions and private dispositions of directly owned stock by individuals, not by corporations or trusts. Currently, the following risks have been identified for the company: Major Risk Share price has been highly volatile over the past 3 months (16% average weekly change). Minor Risks Currently unprofitable and not forecast to become profitable next year (US$70m net loss next year). Shareholders have been diluted in the past year (16% increase in shares outstanding). Significant insider selling over the past 3 months (₪152k sold). Market cap is less than US$100m (₪207.2m market cap, or US$55.9m). Announcement • Jun 05
LivePerson, Inc. announced that it expects to receive $50 million in funding from Lynrock Lake LP LivePerson, Inc. announced that it has entered into a First Amendment to the Exchange and Purchase Agreement with new lender, Lynrock Lake Master Fund LP managed by Lynrock Lake LP to issue a private offering and sale of $50,000,000 in aggregate principal amount of New Notes and a 10-year warrants with a strike price of $0.75 per share, exercisable for approximately 8.9% of the Company’s common stock, $0.001 par value per share for the aggregate gross proceeds of $50,000,000 on June 3, 2024. Announcement • May 30
LivePerson Announces the Appointment of Sandy Hogan as Chief Revenue Officer LivePerson announced the appointment of Sandy Hogan as Chief Revenue Officer. Hogan joins the company as part of its go-to-market transformation strategy aimed at generating even more value for its enterprise customers. With decades of experience in tech and go-to-market leadership roles and a proven track record of driving significant growth, Hogan will oversee LivePerson's global sales and partner organization and support the company's customers in maximizing the value of its Conversational Cloud platform. She will join the company effective June 6. Hogan has created and led multiple outcome-based, go-to-market models that transformed how organizations sell and partner, deliver customer lifetime value, and achieve above-market growth at scale. Prior to LivePerson, she served as Chief Revenue Officer for SADA. Previously, she led VMWare's$10 billion partner ecosystem and commercial business, served as executive vice president and general manager at both Rackspace and HERE Technologies, and held leadership positions in digital transformation, business transformation, and sales at Cisco for over fifteen years. Announcement • May 18
LivePerson Announces New AI Capabilities, Partnerships, and Integrations Empowering Enterprises to Provide Connected Customer Conversations LivePerson announced the launch of new capabilities, partnerships, and integrations that connect and orchestrate customer conversations at scale. With these solutions, LivePerson's award-winning open platform effortlessly integrates into enterprise technology architecture and intelligently orchestrates large language models, AI, and human agents across voice and messaging to provide more personalized customer experiences. Based on decades of expertise built from working with the world's top brands — and informed by billions of real customer interactions — these new offerings will debut at the company's Spark virtual launch event on May 23, 2024. LivePerson's enhanced Conversation Orchestration capabilities help enterprises reap the ROI of data and AI, avoid vendor lock-in, and consolidate best-of-breed systems: Bring Your Own LLM: integrates a wide range of LLMs into the Conversational Cloud, giving brands control over cost, performance, compliance, and security. From commonly used models (OpenAI, Google, Meta, Cohere) to custom and in-house LLMs, this broad compatibility gives businesses more options and command over their strategic use of AI. Bring Your Own Bot: allows third-party bots (including IBM Watson, Google Dialog Flow, Amazon Lex, or Microsoft) to seamlessly contribute to customer conversations alongside human agents and LivePerson-powered AI agents. AI Agents for routing and data collection: address specific challenges in the contact center through the power of generative AI, replacing rigid, rules-based traditional bots that frustrate customers. The Routing AI Agent intelligently guides customers to the right bot or human, while the Data Collection AI Agent conversationally collects information from customers to help them better. Conversation Orchestrator: harmonizes data signals across enterprise systems — including NLU, CRMs, CDPs, customer analytics, and more. This flexible solution can be used to conduct critical use cases ranging from agent coaching and AI content moderation to intelligent routing and increased self-service options. Announcement • May 17
LivePerson, Inc. Receives Written Notice from Nasdaq Regarding Minimum Bid Price Requirement On May 10, 2024, LivePerson, Inc. (the Company") received written notice (the Notice") from The Nasdaq Stock Market LLC (Nasdaq") that the closing bid price for the Company's common stock has fallen below $1.00 per share for 30 consecutive business days, as a result of which the Company no longer complies with the minimum bid price requirement for continued listing of the Company's common stock on the Nasdaq Global Select Market. Nasdaq Listing Rule 5450(a)(1) requires listed securities to maintain a minimum bid price of $1.00 per share (the Minimum Bid Price Requirement"), and Nasdaq Listing Rule 5810(c)(3)(A) provides that a failure to meet the Minimum Bid Price Requirement exists if the deficiency continues for a period of 30 consecutive business days. The Notice has no immediate effect on the listing or trading of the Company's common stock on the Nasdaq Global Select Market. In accordance with Nasdaq Listing Rule 5810(c)(3)(A), the Company has 180 calendar days following the date of the Notice, or until November 6, 2024, in which to regain compliance with the Minimum Bid Price Requirement. To regain compliance, the closing bid price of the Company's common stock must meet or exceed $1.00 per share for a minimum of 10 consecutive business days prior to November 6, 2024, unless the Nasdaq staff exercises its discretion to require the Company to meet the Minimum Bid Price Requirement for a longer period pursuant to Nasdaq Listing Rule 5810(c)(3)(H). If the Company does not regain compliance within the allotted grace period, including any extensions that may be granted by Nasdaq, Nasdaq will provide notice that the Company's common stock will be subject to delisting. The Company would then be entitled to appeal Nasdaq's delisting determination. The Company intends to actively monitor the closing bid price of its common stock, and will consider its options to regain compliance with the Minimum Bid Price Requirement. There can be no assurance that the Company will be able to regain compliance with the Minimum Bid Price Requirement or will otherwise be in compliance with other Nasdaq listing standards. Reported Earnings • May 09
First quarter 2024 earnings released: US$0.41 loss per share (vs US$0.23 loss in 1Q 2023) First quarter 2024 results: US$0.41 loss per share (further deteriorated from US$0.23 loss in 1Q 2023). Revenue: US$85.1m (down 21% from 1Q 2023). Net loss: US$35.6m (loss widened 105% from 1Q 2023). Revenue is expected to decline by 13% p.a. on average during the next 2 years, while revenues in the Software industry in Asia are expected to grow by 18%. Announcement • May 09
Liveperson, Inc. Provides Financial Guidance for the Second Quarter and Full Year of 2024 LivePerson, Inc. provides financial guidance for the second quarter and full year of 2024. For the quarter, the company expects total revenue to range from $76 million to $80 million or 22% to 18% year over year. The company expects B2B Core recurring revenue to represent 92% of total revenue. For the full year, the company expects total revenue to range from $300 million to $315 million or 24% to 20% year over year (excluding $7.2 million of Kasamba revenue generated in first quarter of 2023). In addition, the company expects B2B Core recurring revenue to represent 92% of total revenue. Announcement • Apr 28
LivePerson, Inc. to Report Q1, 2024 Results on May 08, 2024 LivePerson, Inc. announced that they will report Q1, 2024 results After-Market on May 08, 2024 Recent Insider Transactions • Apr 23
Insider recently sold ₪126k worth of stock On the 19th of April, Alex Kroman sold around 66k shares on-market at roughly ₪1.92 per share. This transaction amounted to 35% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. Insiders have been net sellers, collectively disposing of ₪351k more than they bought in the last 12 months. Recent Insider Transactions • Mar 14
Independent Director recently bought ₪367k worth of stock On the 12th of March, William Wesemann bought around 100k shares on-market at roughly ₪3.67 per share. This transaction amounted to 47% of their direct individual holding at the time of the trade. This was the largest purchase by an insider in the last 3 months. Despite this recent purchase, insiders have collectively sold ₪169k more in shares than they bought in the last 12 months. New Risk • Mar 06
New minor risk - Market cap size The company's market capitalization is less than US$100m. Market cap: ₪359.1m (US$99.6m) This is considered a minor risk. Companies with a small market capitalization are most likely businesses that have not yet released a product to market or are simply a very small company without a wide reach. Either way, risk is elevated with these companies because there is a chance the product may not come to fruition or the company's addressable market or demand may not be as large as expected. In addition, if the company's size is the main factor, it is less likely to have many investors and analysts following it and scrutinizing its performance and outlook. Currently, the following risks have been identified for the company: Major Risk Share price has been highly volatile over the past 3 months (14% average weekly change). Minor Risks Currently unprofitable and not forecast to become profitable over next 2 years (US$82m net loss in 2 years). Shareholders have been diluted in the past year (17% increase in shares outstanding). Market cap is less than US$100m (₪359.1m market cap, or US$99.6m). Announcement • Feb 29
Liveperson, Inc. Provides Earnings Guidance for the First Quarter and Full Year of 2024 LivePerson, Inc. provided earnings guidance for the first quarter and full year of 2024. For the quarter, the company expects total revenue to range from $79 Million - $83 Million or (21)% to (17)% year over year (excluding $7.2 Million of Kasamba revenue generated in First Quarter 2023). For the full year 2024, The company expects total revenue to range from $300 Million - $315 Million or (24)% to (20)% year over year (excluding $7.2 Million of Kasamba revenue generated in First Quarter 2023). Reported Earnings • Feb 29
Full year 2023 earnings released: US$1.28 loss per share (vs US$3.03 loss in FY 2022) Full year 2023 results: US$1.28 loss per share (improved from US$3.03 loss in FY 2022). Revenue: US$402.0m (down 22% from FY 2022). Net loss: US$100.4m (loss narrowed 56% from FY 2022). Revenue is expected to decline by 8.3% p.a. on average during the next 2 years, while revenues in the Software industry in Asia are expected to grow by 19%. Announcement • Feb 21
LivePerson Appoints Kevin Meeks as Chief Customer Officer LivePerson announced the appointment of Chief Customer Officer Kevin Meeks. An established customer experience leader with a track record of success driving revenue and improvements in gross retention, Meeks will be the company's first Chief Customer Officer, responsible for helping customer brands fully realize the value of their investments in LivePerson's award-winning platform for AI-empowered digital customer conversations.Over the past two decades, Meeks has led winning customer-centric organizations at high-growth companies, including building and scaling both pre-sales and customer success teams. Most recently, he served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization. During Meek's tenure, VMware achieved annual recurring revenue of over $4 billion and double digit improvement in gross retention rates. Prior to VMware, Meeks led customer success, experience, and renewals organizations in roles including Vice President, Customer Success at DocuSign, Chief Customer Officer at Apptio, and Senior Vice President, Global Customer Success and Renewals at Splunk, where he drove double-digit improvement in both net and gross retention rates. He has also served as a consultant to chief customer officers and leadership teams at the world's top enterprises — working hand-in-hand with them to develop highly effective customer experience roadmaps — including as a member of the Strategic Advisory Board at Gainsight, the world's leading customer success platform. Announcement • Feb 17
LivePerson, Inc. to Report Q4, 2023 Results on Feb 28, 2024 LivePerson, Inc. announced that they will report Q4, 2023 results After-Market on Feb 28, 2024 Board Change • Feb 01
High number of new directors There are 5 new directors who have joined the board in the last 3 years. CEO & Director John Sabino was the last director to join the board, commencing their role in 2024. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model. Announcement • Jan 09
Liveperson Names John Sabino as CEO, Effective January 10, 2024 LivePerson, Inc. announced that its Board of Directors has appointed John Sabino as CEO, effective January 10, 2024. Sabino will also become a member of the LivePerson Board on that date. Sabino's appointment was unanimously approved by the Board following a thorough and deliberate search process conducted by a committee composed of independent directors. Sabino is a seasoned and highly successful business leader with deep domain experience in enterprise software, SaaS, call center operations and technology, and digital business — with an extensive track record of building high-performing organizations, scaling operations, and delivering rapid growth and transformation. He most recently served as Chief Customer Officer of VMware (recently acquired by Broadcom) from October 2021 through January 8, 2024, where he led the company's 7,000-person global Customer Experience and Success organization, growing revenue to $1.3 billion and overseeing customer experience for VMware's over 350,000 customers, while improving consumption and SaaS license conversions by over 50%. Previously, Sabino served as Chief Customer Officer of Splunk, a leading provider of cybersecurity and observability technology, where he oversaw customer experience for Splunk's more than 18,000 customers and a revenue stream of over $950 million, and as Chief Operating Officer of GE Digital, a $1 billion provider of IoT and infrastructure software, where he led operations and oversaw strategy, go-to-market, and technology infrastructure. He has also held executive roles leading commercial operations and strategic initiatives at GE Capital and NBC Universal, and started his career as a captain in the United States Army. John Collins, who has served as LivePerson's Interim CEO and CFO since August 2023, will continue with the company in an expanded leadership role as Chief Financial Officer and Chief Operating Officer. New Risk • Nov 09
New major risk - Revenue and earnings growth Earnings have declined by 25% per year over the past 5 years. This is considered a major risk. Ultimately, shareholders want to see a good return on their investment and that generally comes from sharing in the company's profits. If profits are declining over an extended period, then in most cases the share price will decline over time unless the company can turn around its fortunes. A trend of falling earnings can be very difficult to turn around. If the company is well already established it may also be a sign the company has matured and is in decline. In addition, if the company pays dividends it will also likely need to reduce or cut them, striking a dual blow to total shareholder returns. Currently, the following risks have been identified for the company: Major Risks Share price has been highly volatile over the past 3 months (10% average weekly change). Earnings have declined by 25% per year over the past 5 years. Minor Risk Shareholders have been diluted in the past year (5.1% increase in shares outstanding). Reported Earnings • Nov 09
Third quarter 2023 earnings released: US$0.68 loss per share (vs US$0.56 loss in 3Q 2022) Third quarter 2023 results: US$0.68 loss per share (further deteriorated from US$0.56 loss in 3Q 2022). Revenue: US$101.3m (down 22% from 3Q 2022). Net loss: US$53.3m (loss widened 23% from 3Q 2022). Revenue is forecast to stay flat during the next 3 years compared to a 21% growth forecast for the Software industry in Asia. Over the last 3 years on average, earnings per share has fallen by 10% per year but the company’s share price has fallen by 61% per year, which means it is performing significantly worse than earnings. Announcement • Nov 02
LivePerson Launches Suite of Conversational Intelligence Solutions to Accelerate Digital and Contact Center Transformation LivePerson announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise managed services solution, LP 360. Both new offerings allow businesses to empower their people, shift customer conversations to digital, and embrace AI and automation to drive better business outcomes. Based on decades of expertise helping brands improve digital engagement -- and informed by billions of real customer interactions -- LivePerson's new offerings are the most advanced enterprise-class conversational intelligence tools and managed services on the market. They will debut with demos and keynotes from LivePerson AI experts at the company's November 14, 2023Spark launch event. Part of LivePerson's award-winning Conversational Cloud, the Conversational Intelligence suite consists of three solutions that leverage conversational data -- the literal voice and words of the customer -- to redefine how conversational AI drives business outcomes: Analytics Studiocombines and converts voice and messaging conversations into actionable data that makes sense of customers' behaviors, preferences, and signals across channels. Generative Insights applies cutting-edge large language models to conversational data, meaning one can say goodbye to spending hours sifting through transcripts and spreadsheets. According to Forrester, "Insights from contact center conversations are driving enterprise-wide value. Companies are recognizing that the contact center is far more than operational overhead. In many cases, the only one-to-one interaction a company will have with its customers is through the contact center -- these conversations represent a gold mine of business value." LivePerson's enterprise customers already use its analytics capabilities to solve problems and drive results, and the company's new Conversational Intelligence solutions are set to accelerate how they leverage data to better serve consumers. Also set to launch at the November 14Spark event, LP 360 is a turnkey managed services offering for enterprise conversations. This program aligns to pre-defined business outcomes -- tying fees to success -- and provides the fastest route to outcomes, going from kickoff to launch in as little as four weeks. Performance: Based on industry benchmarks, LP 360 establishes a baseline and measures outcomes over time -- based on the KPIs that matter most to business: lead generation, conversion rates, reduced costs, revenue, or other goals. People: LivePerson hires, trains, and manages agents, scaling as needed to meet goals. LP 360 also provides dedicated strategy and implementation specialists from the LivePerson team, with verticalized expertise in financial services, travel and hospitality, telecommunications, automotive, retail, and more. Announcement • Oct 26
LivePerson, Inc. to Report Q3, 2023 Results on Nov 08, 2023 LivePerson, Inc. announced that they will report Q3, 2023 results After-Market on Nov 08, 2023 Announcement • Sep 14
LivePerson, Inc. Appoints Jeffrey Ford as Principal Accounting Officer On September 7, 2023, the Board of Directors of LivePerson, Inc. appointed Jeffrey Ford as the Company's principal accounting officer. Mr. Ford joined the Company in August 2023 to serve as the Company's Senior Vice President and Chief Accounting Officer. Effective concurrently with Mr. Ford's designation as the Company's principal accounting officer, the designation of Mr. John Collins in that capacity ended. Mr. Collins continues to serve as theCompany's Interim Chief Executive Officer and Chief Financial Officer and the Company's principal executive officer and principal financial officer. Mr. Ford, age 44, joined the Company after serving in senior finance and accounting roles at Stripe, Inc. and Crowdstrike Holdings, Inc. Prior to that, Mr. Ford was at KPMG LLP for 20 years, most recently as a partner where he held various leadership roles and served in the Department of Professional Practice. Mr. Ford received his B.S. and B.A. from the University of Redlands and is a certified public accountant. Announcement • Sep 09
LivePerson, Inc., Annual General Meeting, Oct 05, 2023 LivePerson, Inc., Annual General Meeting, Oct 05, 2023, at 10:00 US Eastern Standard Time. Agenda: To elect 2 Class II directors to serve until the company’s 2026 Annual Meeting of Stockholders and until such directors’ successors shall have been duly elected and qualified; to ratify the appointment of BDO USA, LLP as independent registered public accounting firm for the fiscal year ending December 31, 2023; to approve, on an advisory basis, the compensation of the company’s named executive officers; to determine, on an advisory basis, the frequency of future advisory votes to approve the company’s executive compensation; to approve an amendment to the 2019 stock incentive plan to increase the number of shares available for issuance thereunder; to approve an amendment to the 2019 employee stock purchase plan to increase the number of shares available for issuance thereunder; and to act upon such other business as may properly come before the annual meeting or any adjournments or postponements thereof. New Risk • Aug 13
New minor risk - Shareholder dilution The company's shareholders have been diluted in the past year. Increase in shares outstanding: 3.9% This is considered a minor risk. Shareholder dilution occurs when there is an increase in the number of shares on issue that is not proportionally distributed between all shareholders. Often due to the company raising equity capital or some options being converted into stock. All else being equal, if there are more shares outstanding then each existing share will be entitled to a lower proportion of the company's total earnings, thus reducing earnings per share (EPS). While dilution might not always result in lower EPS (like if the company is using the capital to fund an EPS accretive acquisition) in a lot cases it does, along with lower dividends per share and less voting power at shareholder meetings. Currently, the following risks have been identified for the company: Major Risk Share price has been highly volatile over the past 3 months (16% average weekly change). Minor Risks Currently unprofitable and not forecast to become profitable over next 2 years (US$79m net loss in 2 years). Shareholders have been diluted in the past year (3.9% increase in shares outstanding). Significant insider selling over the past 3 months (₪568k sold). Reported Earnings • Aug 11
Second quarter 2023 earnings released: EPS: US$0.14 (vs US$0.98 loss in 2Q 2022) Second quarter 2023 results: EPS: US$0.14 (up from US$0.98 loss in 2Q 2022). Revenue: US$97.5m (down 26% from 2Q 2022). Net income: US$10.8m (up US$86.2m from 2Q 2022). Profit margin: 11% (up from net loss in 2Q 2022). The move to profitability was driven by lower expenses. Revenue is expected to decline by 3.0% p.a. on average during the next 3 years, while revenues in the Software industry in Asia are expected to grow by 21%. Over the last 3 years on average, earnings per share has fallen by 16% per year but the company’s share price has fallen by 54% per year, which means it is performing significantly worse than earnings. Announcement • Jul 26
LivePerson, Inc. to Report Q2, 2023 Results on Aug 08, 2023 LivePerson, Inc. announced that they will report Q2, 2023 results After-Market on Aug 08, 2023 Announcement • May 30
Rosen Files A Securities Class Action Against LivePerson, Inc Rosen Law Firm files a securities class action against LivePerson, Inc. According to the lawsuit, throughout the Class Period, defendants made materially false and/or misleading statements and/or failed to disclose that: (1) LivePerson failed to address any material weaknesses with internal controls; (2) LivePerson’s third quarter financial statements, ended in September 30, 2022 failed to disclose WildHealth’s suspension of Medicare reimbursement; (3) as a result, LivePerson’s fourth quarter 2022 revenue would be affected; and (4) as a result, defendants’ statements about its business, operations, and prospects, were materially false and misleading and/or lacked a reasonable basis at all relevant times. When the true details entered the market, the lawsuit claims that investors suffered damages. Announcement • May 12
LivePerson, Inc. announced delayed 10-Q filing On 05/11/2023, LivePerson, Inc. announced that they will be unable to file their next 10-Q by the deadline required by the SEC. Reported Earnings • May 10
First quarter 2023 earnings released: US$0.23 loss per share (vs US$0.86 loss in 1Q 2022) First quarter 2023 results: US$0.23 loss per share (improved from US$0.86 loss in 1Q 2022). Revenue: US$107.7m (down 17% from 1Q 2022). Net loss: US$17.4m (loss narrowed 73% from 1Q 2022). Revenue is forecast to grow 2.0% p.a. on average during the next 3 years, compared to a 22% growth forecast for the Software industry in Asia. Over the last 3 years on average, earnings per share has fallen by 23% per year but the company’s share price has fallen by 45% per year, which means it is performing significantly worse than earnings. Announcement • May 10
LivePerson, Inc. Provides Earnings Guidance for the Second Quarter of 2023 and Reaffirms Earnings Guidance for the Full Year 2023 LivePerson, Inc. provided earnings guidance for the second quarter of 2023 and reaffirmed earnings guidance for the full year 2023. As for the second quarter, the company's guidance range for revenue is $95 million to $99 million, or a decline of -23% to -20% year on year. Note that the recurring revenue component of total revenue in the second quarter is expected to be approximately 87%, which implies 2% growth sequentially.The company reaffirming the company's full-year revenue guidance range. Inclusive of Kasamba revenue, guidance range for full year revenue is $394 million to $408 million, or a decline of -23% to -21% YoY; note that the growth values in this range compare to a full year of Kasamba revenue last year. Normalizing for Kasamba in both periods, the company's revenue guidance range is $387 million to $401 million, or a decline of -19% to -16% year on year. Announcement • May 06
Starboard Value LP Delivers an Open Letter to Shareholders of LivePerson Inc On May 5, 2023, Starboard Value LP announced that it has sent an open letter to shareholders of LivePerson Inc, express its concerns about Company's financial and stock price performance and the leadership under CEO Robert LoCascio, it believes that the current board performance demonstrated that change is needed, and the Company need new leadership to oversee a turnaround of the business. In addition, Starboard Value LP stated that it has nominated slate of director candidates for election at Company’s 2023 annual meeting and mentioned that over the coming weeks and months, it will be disclosing more details regarding the nomination and vision for the Company. Further, Starboard Value stated that it intended to file a preliminary proxy statement with the Securities and Exchange Commission to be used to solicit votes for the election of its slate of director nominees at the 2023 annual meeting of stockholders of the Company. Recent Insider Transactions • Apr 08
Founder recently sold ₪69k worth of stock On the 3rd of April, Robert LoCascio sold around 4k shares on-market at roughly ₪15.96 per share. This transaction amounted to less than 1% of their direct individual holding at the time of the trade. This was the largest sale by an insider in the last 3 months. Robert has been a net seller over the last 12 months, reducing personal holdings by ₪437k. Recent Insider Transactions • Mar 29
Independent Director recently bought ₪278k worth of stock On the 23rd of March, William Wesemann bought around 20k shares on-market at roughly ₪13.88 per share. This transaction amounted to 11% of their direct individual holding at the time of the trade. This was the largest purchase by an insider in the last 3 months. Despite this recent purchase, insiders have collectively sold ₪1.2m more in shares than they bought in the last 12 months. Reported Earnings • Mar 16
Full year 2022 earnings released: US$3.03 loss per share (vs US$1.80 loss in FY 2021) Full year 2022 results: US$3.03 loss per share (further deteriorated from US$1.80 loss in FY 2021). Revenue: US$514.8m (up 9.6% from FY 2021). Net loss: US$225.7m (loss widened 81% from FY 2021). Revenue is expected to decline by 4.9% p.a. on average during the next 2 years, while revenues in the Software industry in Asia are expected to grow by 22%. Over the last 3 years on average, earnings per share has fallen by 25% per year but the company’s share price has fallen by 33% per year, which means it is performing significantly worse than earnings. Buying Opportunity • Mar 16
Now 30% undervalued after recent price drop Over the last 90 days, the stock is down 56%. The fair value is estimated to be ₪25.63, however this is not to be taken as a buy recommendation but rather should be used as a guide only. Revenue has grown by 20% over the last 3 years. Earnings per share has declined by 25%. Revenue is forecast to decline by 7.7% in 2 years. Earnings is forecast to grow by 68% in the next 2 years.