Announcement • Aug 06
Sinch Launches Agent Tools For Developers And AI Coding Assistants Sinch announced the availability of Agent Tools, a new suite of tools designed to help developers build, test and deploy applications powered by the Sinch communication infrastructure platform from within their preferred development environments and AI-assisted coding tools. Agent Tools includes extensions for Visual Studio Code, JetBrains-based development environments and other Open VSX-compatible editors. The suite also includes tools that allow developers to test integrations before making live API calls, support for AI coding assistants, and access to structured information covering multiple Sinch APIs and services. Among the new capabilities is Simulator Mode, which allows developers to test integrations from within their development environment before creating a Sinch account or making live API calls. The launch also includes support for AI-assisted development tools including Claude Code, Cursor, GitHub Copilot and ChatGPT Desktop. This support, powered by an MCP server, allows direct access for AI assistants to live, accurate Sinch API definitions, and by Sinch Skills, which adds structured product knowledge covering configuration and implementation patterns. Together, they provide structured access to information across a range of Sinch services, including Conversation API, Authentication, Voice, Verification, Numbers, Elastic SIP Trunking, Fax and Mailgun. Agent Tools is part of Sinch's broader developer offering, which includes SDKs, command-line tools and automation capabilities designed to help organizations build communications functionality into applications and workflows. Agent Tools is available globally. Reported Earnings • Jul 22
Second quarter 2026 earnings released: EPS: kr0.17 (vs kr0.03 in 2Q 2025) Second quarter 2026 results: EPS: kr0.17 (up from kr0.03 in 2Q 2025). Revenue: kr6.99b (up 3.8% from 2Q 2025). Net income: kr116.0m (up 364% from 2Q 2025). Profit margin: 1.7% (up from 0.4% in 2Q 2025). Revenue is forecast to grow 3.5% p.a. on average during the next 3 years, compared to a 8.6% growth forecast for the Software industry in the United Kingdom. Over the last 3 years on average, earnings per share has increased by 21% per year but the company’s share price has only increased by 7% per year, which means it is significantly lagging earnings growth. Announcement • Jun 12
Sinch AB Launches AI-Powered XC Tracker to Rank Football Managers’ Authenticity Sinch AB launched the AI-powered xC Tracker - a first-of-its-kind ranking that analyzes every press conference throughout the tournament to reveal which national team managers communicate most clearly and authentically under pressure, and which are most likely to fall back on football's favourite clichés. On the xC Tracker website, visitors can follow the rankings as the AI-powered tracker analyzes every pre- and post-match press conference delivered by the tournament's 48 national team managers. From the opening match to the final, the tracker examines communication patterns across multiple languages, including English, Spanish, Portuguese, French, German and Arabic, measuring how often managers fall back on stock phrases rather than offering genuine insight. A manager who talks about "taking it one game at a time" and insists that "the boys gave everything" will score higher on xC than one who provides specific observations, tactical insight or original reflections. The tracker will reveal which coaches bring fresh thinking to the microphone and which rely on football's most familiar clichés. Throughout the tournament, the xC Tracker will monitor: Live rankings of the tournament's clearest and most authentic communicators. Each manager's xC score and how it changes after wins and losses. The most frequently used football clichés across different languages. Which managers improve their communication performance as the tournament progresses. Which national team coach will win football's first-ever Press Conference Ballon d'Or. Rich data and statistics that journalists, commentators and football fans can use to add a fresh communication perspective to their tournament coverage and analysis. The tracker will also reveal whether managers become more predictable as the pressure intensifies, or whether football's biggest personalities can avoid telling reporters that it was simply "a game of two halves." By analyzing football's biggest press conferences, the company is applying its expertise in communication and AI to understand how people communicate when every word matters. For further real-time data analysis once the tournament officially kicks off on 11 June, please visit Sinch's xC Tracker. The xC Tracker – powered by Sinch – analyses every coach press conference at the 2026 World Cup, measuring responses against a 205-phrase dictionary of football clichés across six languages: English, Spanish, Portuguese, French, German and Arabic. Each phrase was verified by native-speaking editors and only included if it appeared repeatedly across major tournament press conferences, could apply regardless of result, and would be recognized by fans as a familiar football fallback. The AI detects exact matches, variations and paraphrased responses, while each phrase is assigned a cliché score from 3–10 based on how overused it is. References to religion, personal hardship or condolences are excluded from analysis. Announcement • Jun 10
Sinch AB (Publ) Announces Appointment of Jonas Dahlberg as Acting Chief Executive Officer, Effective June 8, 2026 Sinch AB (publ) announced the appointment of Jonas Dahlberg as acting Chief Executive Officer (CEO), effective June 8, 2026. Laurinda Pang decided to step down as CEO of Sinch. Jonas Dahlberg joined Sinch as Chief Financial Officer (CFO) on April 1, 2025. Prior to joining Sinch, he served as CEO and before that as CFO of Transcom, a global customer experience outsourcer. He also served in various executive positions at Sweco, the leading European Engineering Consultancy. Prior to Sweco, he was a consultant at McKinsey & Company. Jonas holds a M.Sc. degree in Applied Physics and B.Sc. in Business Administration. Laurinda Pang will continue to support the company until a permanent successor is appointed, however no later than December 31, 2026. Announcement • May 07
Sinch AB (publ) to Report Q3, 2026 Results on Nov 05, 2026 Sinch AB (publ) announced that they will report Q3, 2026 results on Nov 05, 2026 Announcement • Apr 16
Sinch AB Appoints Jonathan Bean as Executive Vice President, EMEA & Global Partnerships Sinch AB announced the appointment of Jonathan Bean as Executive Vice President, EMEA & Global Partnerships. Jonathan Bean transitions from his role as Chief Marketing Officer, which he has held since 2019, and will lead Sinch's EMEA business and global partner ecosystem. Prior to his new role, Bean served as Chief Marketing Officer at Sinch, where he played a key role in building the company's global marketing, growth, and partner organisation. Before joining Sinch, he was Chief Revenue Officer at Mynewsdesk. Earlier in his career, he held senior sales leadership roles at Cision. Bean holds an MBA from Henley Business School and a degree in Communications from the University of Leeds. As part of this leadership transition, Nicklas Molin will leave Sinch at the end of April. Sinch has initiated the search for a new Chief Marketing Officer. Announcement • Mar 10
Sinch AB Announces Voice Relay Capability Sinch AB (publ) announced at Enterprise Connect new innovations across its Enterprise Voice platform, including Voice Relay, a new capability that enables developers to connect text-based AI agents directly to live phone calls. The announcement introduces Voice Relay in early access release, alongside AI-ready voice infrastructure, enhanced branded calling protection and expanded global network capabilities designed to help enterprises build secure, scalable customer conversations. Sinch provides the communications infrastructure that enables enterprises to bring AI-powered conversations to the global telephone network. Voice Relay allows developers to connect AI agents to the global telephone network quickly and reliably, helping them automate routine calls, reduce wait times and resolve issues faster without having to build and manage complex voice infrastructure themselves. Leveraging AI for voice interactions has historically required the management of complex audio streaming infrastructure, speech recognition services, text-to-speech systems and latency optimization. Voice Relay simplifies this process by allowing developers to connect AI agents built on large language models directly to live voice calls. With Voice Relay, Sinch manages the real-time conversational loop during a call, including speech recognition, voice synthesis and interruption handling. Developers can integrate AI agents with Sinch's global voice network using a simple interface while Sinch handles the underlying complexity of real-time voice interactions. Voice Relay provides the infrastructure that connects those agents to the global voice network, delivering the real-time media, reliability and control required to run AI-powered voice interactions in production. Announcement • Feb 18
Sinch AB (publ) to Report Fiscal Year 2025 Final Results on Apr 23, 2026 Sinch AB (publ) announced that they will report fiscal year 2025 final results at 9:00 AM, Central European Standard Time on Apr 23, 2026 Announcement • Jan 26
Sinch AB (publ), Annual General Meeting, May 21, 2026 Sinch AB (publ), Annual General Meeting, May 21, 2026. Announcement • Dec 16
Sinch AB (publ) Announces Executive Changes Sinch AB (publ) on December 15, 2025 announced the appointment of Lindy Puttkammer as its new Chief Human Resources Officer (CHRO), reporting to CEO Laurinda Pang, effective January 1, 2026. Since joining Sinch in 2024, Puttkammer has served as Head of HR Americas and, most recently, also led the company's global Compensation and Benefits function. Prior to Sinch, she spent more than a decade at Lumen Technologies, where she held several senior leadership roles including Vice President of Talent Acquisition and Vice President of Human Resources. She holds a Master of Education (M.Ed.) with a specialization in HR Studies from Colorado State University. The appointment follows the announcement that the current CHRO, Christina Raaschou, will be leaving Sinch to take on a new professional challenge. She will remain in her role until the end of February 2026 to ensure a smooth handover. Announcement • Sep 10
Sinch AB (Publ) Announces Chief Product Officer Changes Sinch AB (publ) announced the appointment of Daniel Morris as its new Chief Product Officer. He succeeds Robert Gerstmann, Sinch co-founder and Chief Evangelist, who has served in the role on an interim basis. Daniel Morris joined Sinch in 2021 through the acquisition of Pathwire and has since played a pivotal role in shaping the company's Email and Applications businesses, as well as its overall product strategy. With more than 20 years of senior product leadership experience at Sinch, Pathwire, Rackspace, and IBM, he brings extensive expertise and a deep understanding of Sinch's market and technology. Announcement • Jul 02
Sinch AB (publ)(OM:SINCH) dropped from OMX Stockholm 30 Index Sinch AB (publ) has been dropped from the OMX OMX Stockholm 30 Index Announcement • Jun 04
Sinch Unveils Mailgun Inspect Sinch (Sinch AB (publ) announced the launch of Mailgun Inspect, a powerful new API-first solution that empowers Martech and Enterprise platforms to embed robust email testing and quality assurance tools directly into their products as a white-label offering. For global Martech platforms, Mailgun Inspect offers a powerful, white-label-ready solution that can be deeply embedded into their own products, enabling them to deliver robust email testing capabilities under their own brand, at global scale. For enterprise teams, it provides an intuitive, high-performance toolset to catch rendering issues, ensure accessibility, and optimize inbox experiences, all backed by Mailgun's reliability, performance, and developer-first design. Built for integration, scale, and performance, Mailgun Inspect brings the trusted capabilities of Sinch Email on Acid into Mailgun's infrastructure, delivering enterprise-grade reliability with developer-first experience. Mailgun Inspect offers advanced features including: Over 100+ client rendering previews, including dark mode and mobile clients; Accessibility testing aligned with WCAG 2.2 and EAA standards; Content validation (image and link checks) helping detect issues before impacting customer experience; White-label APIs and sub user management; Usage-based pricing-eliminating restrictive user-seat models. The launch comes ahead of the European Accessibility Act (EAA), which takes effect in June of 2025, setting new standards for inclusive digital communication. Mailgun Inspect helps organizations meet these requirements by offering integrated accessibility testing and actionable guidance to create compliance-ready workflows. Announcement • May 22
Sinch AB (Publ) Elects Kristina Willgård as A New Member of the Board of Directors Sinch AB (publ) in its Annual General Meeting held on May 22, 2025 approved to elect Kristina Willgård as a new member of the board of directors. Announcement • Apr 18
Sinch AB (publ), Annual General Meeting, May 22, 2025 Sinch AB (publ), Annual General Meeting, May 22, 2025, at 10:00 W. Europe Standard Time. Location: at sinchs offices, at lindhagensgatan 112, stockholm Sweden Announcement • Mar 28
Sinch Announces Management Changes Sinch AB (publ), announced that Chief Product Officer Sean O'Neal will leave Sinch to take up the position as CEO of a company in a different industry. Sean O'Neal originally joined Sinch as President of the SMB Business Unit, and took on the role as CPO as Sinch established its new operating model in early 2024. The company has initiated a process to recruit his successor. During the interim, Robert Gerstmann, Sinch co-founder and Chief Evangelist, will lead the product organization. Announcement • Jan 03
Sinch AB (publ) to Report Fiscal Year 2024 Final Results on Apr 23, 2025 Sinch AB (publ) announced that they will report fiscal year 2024 final results on Apr 23, 2025 Announcement • Nov 11
Sinch AB (publ) Appoints David Ruggiero as Senior Vice President of Sales for the North America Region Sinch AB (publ) announced the appointment of David Ruggiero as Senior Vice President of Sales for the North America region. A highly experienced executive with over 25 years of expertise in sales leadership across Enterprise, Mid Markets and SMB, David will lead Sinch's sales strategy in the North American team, driving expansion across the region and reinforcing Sinch's commitment to delivering exceptional customer experiences. David joins Sinch with a strong background in strategic planning, operational excellence, and sales process development. Known for leading high performing sales organizations, David has extensive experience leading go-to-market (GTM) transformations across diverse industries and a proven ability to build world-class sales teams. Prior to joining Sinch, David held executive leadership roles at notable companies, including Zoom, Microsoft, Outreach, Cisco, Avaya, and Qwest, where he successfully grew revenue, optimized operations, and led transformative sales initiatives. Based out of Dallas, TX, David will oversee Sinch's sales operations in the North American region, focusing on accelerating growth, expanding market reach, and building strong, long-term relationships with Sinch's strong customer base. In this new role, David will focus on refining and executing Sinch's sales strategy for the North America team, leveraging the company's innovative solutions to meet the evolving needs of businesses across the region. As Sinch continues to scale its solutions across messaging, voice, video, and customer engagement, David Ruggiero's appointment underscores Sinch's commitment to serving enterprises, brands, and mobile operators in the North American market with innovative, reliable, and secure communication solutions. Announcement • Oct 15
Sinch Enables the Transformation of Emergency Communications Sinch announced that it is paving the way for the transformation of emergency communications with its advanced Next Generation 911 (NG911) technology. By integrating a wide range of multimedia options — such as voice calls, real-time text (RTT), internet of things (IoT) data and video — Sinch enhances accessibility and ensures more reliable and comprehensive communication than voice-only 911 services. These NG911 innovations ensure first-responders receive mission-critical, real-time data, improving response times and public safety. Sinch plays a leading role in NG911 services across the United States, transforming emergency communication infrastructure and delivering over 40% of the NG911 traffic in markets where it's available. Sinch's advanced NG911 technology is built on its public-safety-grade nationwide 911 network, processing 4+ million 911 calls each month and reaches 5,000+ public safety answering points (PSAPs) in the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. Emergency call centers (ECCs) upgraded to accept NG911 features receive comprehensive, real-time information that enhances public safety and response efforts. One of the key features of Sinch's NG911 platform is its ability to deliver precise, real-time location data to emergency responders. The inclusion of multimedia data — such as live video feeds, medical records or building floor plans — further enriches the information available to emergency responders, giving them a more comprehensive understanding of situations before they arrive on site. This combination of multimedia capabilities and precise location makes Sinch's NG911 infrastructure a critical tool for modernizing and improving the overall effectiveness of emergency services. Functionality like RTT enables instant text-based communication for individuals with hearing or speech impairments, ensuring equitable access to emergency services. Sinch's geo-redundant infrastructure safeguards data security, reliability, and compliance with FCC and DHS regulations, supporting seamless integration with older systems, without disrupting existing services. Collaboration with mobile network operators (MNOs) and NG partners has been crucial in expanding the reach and efficacy of Sinch's NG911 services, facilitating widespread adoption and integration of advanced communication technologies across networks. Deployments of Sinch NG911 technology, including the first statewide NG i3 location services implementation in Massachusetts, and further implementations in West Virginia, and Louisiana, have greatly enhanced location data precision, crucial for faster emergency response. RTT capabilities have similarly improved communication in states like Illinois, Texas, Florida, West Virginia, Louisiana, and Nebraska, underscoring Sinch's role in leading NG911 services across the United States. Sinch plans to continue expanding its NG911 services across more states in the U.S.; exploring opportunities to adapt these technologies for international markets; and advancing the capabilities of NG911 including IoT (internet of things) video and data (like medical information and floor plans), for more comprehensive data and communication features. Announcement • Oct 08
Sinch AB (publ) Announces Resignation of Roshan Saldanha as CFO Sinch AB (publ) announced that Roshan Saldanha, on his own initiative, has chosen to leave the company for a similar position in a different sector. Roshan has been Sinch's CFO since March 2019 and will continue in his role until his successor takes office, or until March 2025 at the latest. The process to recruit a new CFO will be initiated immediately. Announcement • Jul 17
Sinch Introduces Sinch AI: Revolutionizing Customer Engagement with Intentional Intelligence Sinch AB (publ) announced the debut of Sinch AI. This capability equips forward-thinking businesses with advanced tools to craft smarter, safer, and more efficient conversational experiences, setting them apart in an increasingly competitive market. In today's fast-paced business environment, the challenges are immense. With customer expectations reaching new heights and market conditions constantly evolving, maintaining customer loyalty remains critical, yet harder than ever. Exceptional conversational experiences are a reliable key differentiator, allowing businesses to distinguish themselves and rise above the competition. Recent advancements in AI have significantly enhanced these interactions, making them not only more impactful and valuable but also impossible to ignore. The Company's mission is to enable the Company's customers to create impactful conversational experiences that transform interactions from mere engagement to genuine delight. Seamlessly integrated throughout the Sinch Customer Communications Cloud, Sinch AI delivers intelligent solutions across all major business functions. Sinch AI accelerates marketing and support teams with generative writing tools and sophisticated bots throughout the Company's suite of applications. For developers and product managers, Sinch AI provides smarter building blocks that detect conversational nuances like sentiment and intention via the Company's robust API platform. Additionally, within the Company's Super Network, Sinch AI proactively filters out fraud, enabling operators to connect with confidence. The AI the Company creates is purpose-driven, designed to help people work faster, solve important problems, and integrate reliably. By speeding up their work, helping spot and reduce fraud, and enhancing message understanding, the Company ensures customers can achieve more with Sinch AI. Sinch's commitment to intentionally applied AI is evident in its customer success stories, such as the recent collaboration with Moet Ik Naar De Dokter (MINDD) in the Netherlands. By utilizing Sinch AI, MINDD transformed patient triage, making the process faster, prioritizing patient safety, and addressing biases to ensure effective and equitable navigation for all users. Announcement • Jun 20
Johan Stuart Is Leaving Sinch AB (Publ)'s Board of Directors Sinch AB (publ) announced that Johan Stuart is leaving the board of directors for personal reasons. The process of finding a successor will now be initiated. Johan Stuart has been a member of Sinch's board of directors since 2015. Announcement • May 17
Sinch AB (publ) Elects Mattias Stenberg and Lena Almefelt as Members of the Board of Directors Sinch AB (publ) resolved to elect Mattias Stenberg and Lena Almefelt as new members of the board of directors, at its annual general meeting held on 16 May 2024. Announcement • Mar 27
Sinch Appoints Ilse van der Haar as Chief Legal Officer, Effective April 1, 2024 Sinch AB (publ) announced that it has appointed Ilse van der Haar as Chief Legal Officer and member of the Sinch Global Leadership Team. Ilse brings a broad experience and a proven track record of success from some 20 years of experience in senior legal positions with focus on compliance and regulatory affairs. She joined Sinch in 2022 as VP Privacy and Regulatory and her previous experience includes positions with PostNord and Tele2. Ilse van der Haar will take up the new position on 1 April 2024. Following this appointment, Sinch's leadership team will consist of: Laurinda Pang, CEO; Brett Scorza, Chief Technology Officer; Christina Raaschou, Chief Human Resources Officer; Cristina David, Chief Information Officer; Ilse van der Haar, Chief Legal Officer; Jonathan Bean, Chief Marketing Officer; Julia Fraser, EVP Americas; Nicklas Molin, EVP EMEA; Roshan Saldanha, Chief Financial Officer; Sean O'Neal, Chief Product Officer; Sibito Morley, Chief Data and Transformation Officer; Thomas Heath, Chief Strategy Officer; Wendy Johnstone, EVP APAC.