Announcement • Feb 12

Ramco Systems Introduces Chia, an Enterprise-Grade Conversational AI Agent for Better Customer Experience

Ramco Systems Limited announced its entry into the Agentic AI product segment with the launch of Chia, a conversational AI agent platform designed to redefine how enterprises engage with their customers. Chia is purpose-built for enterprises to reliably automate complex customer support interactions, reducing manual effort, response times, and operating costs, enabling businesses to deliver superior customer experiences at scale. Part of Ramco's new AI-driven task automation suite, rTask, Chia delivers enterprise-grade conversational Agents that goes beyond answering queries to reason, decide, and act, executing end-to-end workflows across enterprise systems. This platform empowers organizations to shift from "human-in-the-loop" support models to a future of exception-based human involvement, where AI handles the heavy lifting. Chia does this by executing multi-step backend actions to resolve customer requests, integrating seamlessly with enterprise systems all while operating within defined goals, compliance policies, and guardrails. At the heart of Chia is a no-code AI Agent Foundry that enables CX teams to design, configure, and deploy AI Agents using plain English instructions, without waiting for engineering cycles. With Natural Language Workflow (NLW) capabilities, non-engineering teams can define AI logic such as refund eligibility, booking validations, or policy enforcement in simple English. The system then translates these rules into deterministic, action-taking AI behaviour, thereby preventing hallucinations. Organizations can deploy their first AI Agent in weeks, significantly accelerating time-to-value. Key features of Chia include: Natural Language Workflow Builder: Design and update AI logics using plain English. Multi-Step Workflow Orchestration: Manage and orchestrate multiple, specialized AI agents for complex, multi-step workflows. Omni-Channel Conversational Presence: Engage users across email, chat, and messaging channels. Real-Time System Integrations: Secure, real-time connectivity with enterprise systems (CRM, ERP, ITSM, HRIS) to execute tasks. Enterprise Knowledge Search: Deliver accurate, grounded answers from trusted content. Multi-Lingual and Multi-Modal: Ability to handle text, and visual inputs across diverse languages, with voice coming soon. Human-in-the-Loop Escalation: Seamlessly hand off to support teams with context when needed. Enterprise-Grade Security and Privacy: Protect sensitive data with role-based access, encryption, audit logs, and built-in compliance controls. Explainability and Workflow Logs: Gain complete visibility into AI actions, making compliance reporting, auditing, and root-cause analysis effortless. Some of the industries that can benefit from Chia include: E-commerce: Automates orders, and more.

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Ramco Systems Introduces Chia, an Enterprise-Grade Conversational AI Agent for Better Customer Experience

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