Eckoh plc, together with its subsidiaries, provides customer engagement data and payment security solutions in the United Kingdom, the United States, Canada, Ireland, and internationally. The company offers CallGuard, a phone payment security product for securing phone payments; Secure Call Recording, managed cloud solution to record and redact customer conversations securely; Payment IVR solution enables customers to make payments over the phone using interactive voice response (IVR) system; Self Service IVR for complex call handling and messaging; and Visual IVR, a solution with visually guided menus that can be self-operated on the customer’s smart devices. It also provides Secure Chat enables agents to deliver their service with payment security inbuilt as standard; ChatGuard, a solution that can be added to existing chat application or in combined with Secure Chat to hide the sensitive details that customers type in the chat session; and DataGuard, a solution that provides on-the-fly data masking for sensitive information, including people’s names, birth dates, addresses, emails, phone numbers, IP addresses, bank accounts, insurance policy numbers, social security numbers, and car license plates. In addition, the company offers virtual contact centers for supporting customers business; Flowroute, a cloud-based SIP trunking platform; and engages in the provision of secure digital payment solutions for alternative payments. It serves retail and hospitality, banking and insurance, energy and utilities, telecoms and media, transport and logistics, public sector, and manufacturing industries. The company was incorporated in 1997 and is headquartered in Hemel Hempstead, the United Kingdom.
