Genpact is trying to move beyond traditional outsourcing by leaning hard into AI and digital work that can bring in better-quality revenue and steadier profits. The big question is whether this shift can outrun slowing demand for its older services while competition heats up and customers stay cautious.Read more
Genpact is pushing beyond traditional outsourcing by weaving AI-powered, “agent-like” tools into customers’ day-to-day work, aiming to make growth more repeatable and less tied to adding more people. The key question is whether this shift and its big tech partnerships can keep gaining traction fast enough to lift profits—or whether adoption, execution, or client budget pullbacks slow the story.Read more
Catalysts About Genpact Genpact provides business process and technology services, with a focus on data, AI and agentic solutions that help large enterprises run core operations. What are the underlying business or industry changes driving this perspective?Read more
Genpact Limited provides business process outsourcing and information technology services in India, the rest of Asia, North and Latin America, and Europe. It operates through three segments: Financial services; Consumer and Healthcare; and High Tech and Manufacturing. The Financial Services segment offers customer onboarding, customer service, collections, retail and commercial loan operations, payment operations, mortgage origination and servicing, compliance, wealth management, capital market operations support, financial crime and risk management, proprietary insurance policy suite, underwriting support, new business processing, policy administration, customer, claims management, catastrophe and exposure/risk modeling, actuarial services, end-to-end third-party administration for property and casualty claims, and technology services. The Consumer and Healthcare segment provides demand generation, sensing and planning, supply chain planning and management, pricing and trade promotion management, deduction recovery management, order management, digital commerce, customer experience, lifecycle management, regulatory operations, chemistry manufacturing control compliance, regulatory information management, claims processing and adjudication, claims recovery and payment integrity, revenue cycle management, health equity analytics, and care services. The High Tech and Manufacturing segment offers solutions for trust and safety, advertising sales support, customer and user experience, customer care support, supply chain management, direct and indirect procurement, logistics, field, aftermarket support, and engineering services. It offers digital operations, data-tech-AI, advisory, agent technology; enterprise functional services, such as finance and accounting, human resources, sales and commercial operations, marketing, and global business solutions. The company has strategic alliance with Google Cloud. The company was founded in 1997 and is based in Hamilton, Bermuda.
