TSX:TTelecom
TELUS Digital Targets AI Quality Gap To Deepen Customer Workflow Role
TELUS Digital has released research highlighting a gap in enterprise use of AI-powered quality assurance and coaching tools.
The findings contrast strong adoption of AI-assisted customer interactions with limited use of back end AI tools that evaluate and coach human agents.
Through its SMART CX framework, TELUS Digital is promoting approaches that aim to improve the return on AI investments in customer experience.
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