공지 • May 06
Soundhound Ai, Inc. Launches Oasys Self-Learning Orchestrated Agentic Ai Platform
SoundHound AI, Inc. announced the launch of OASYS (Orchestrated Agent System). This category-defining platform powers AI agents that build, learn, and proactively improve themselves autonomously, enabling businesses to do in minutes what once took months. These multilingual AI agents engage users wherever they are, resolving complex customer queries and executing transactions across virtually any channel or device – backed by the dependability of robust, enterprise-grade guardrails. OASYS marks a new chapter for SoundHound, combining the technical strengths of its recent strategic acquisitions into a single comprehensive agentic ecosystem that allows businesses to deploy fleets of orchestrated AI agents to serve customers and employees: completing tasks, processing transactions, and executing complex workflows across both digital and physical spaces. While most agentic AI platforms only focus on helping developers build agents, OASYS is designed to manage the entire lifecycle by automatically creating, orchestrating, evaluating, and improving agents over time. OASYS dynamically selects and coordinates multiple AI agents within a single interaction, enabling complex tasks to be completed seamlessly across systems and channels – like a well-organized, high-performing agentic team. This capability marks a fundamental shift in the role of AI – from something that must be continuously built and maintained, to a system that actively evolves based on real-world usage. For businesses, this has a direct impact on the bottom line, resulting in lower operational costs and more opportunities to drive revenue. Traditionally, enterprise AI has followed a static “build-and-deploy” model that requires constant, manual developer maintenance as conditions change. OASYS disrupts this by introducing a self-learning ecosystem where AI builds, manages, and improves AI – all within enterprise-grade security and compliance guardrails. Using proprietary capabilities and simple user instructions, OASYS can build entire sets of functioning agents in minutes. The platform automatically ingests existing documentation and transcripts while assessing integrations; to ensure full transparency, OASYS visualizes key transaction flows, providing developers with clear, step-by-step insight into the exact logic the AI has generated. Once live, the platform enters a state of autonomous refinement as OASYS carefully evaluates workflows for performance gaps and areas for improvement. It then autonomously engineers its own updates and presents them to human experts. This eliminates the “maintenance tax” typically associated with AI deployments, ensuring that the platform grows more efficient the more it is used. SoundHound’s platform allows businesses to build an agent once and deploy it across phones, text, web chats, in-store kiosks, social media, TVs, and even in-vehicle infotainment systems. This delivers the promise of production-ready and fully scalable AI that is built for the real world. Other Key Capabilities of OASYS: High-Fidelity Natural Interaction: Provides human-quality voice AI, handling interruptions and instant, intent-driven requests across mobile, car, and home environments to resolve complex workflows like insurance claims, retail orders, payments, and appointment scheduling. Agentic+ Orchestration Framework: Secures autonomous reasoning with rule-based guardrails and human touchpoints, allowing even sensitive tasks to be automated. Full spectrum capabilities include fully deterministic flows (using predictive steps) and SoundHound’s patented Human Augmented Resolution (HAR) for consent or judgment on unique tasks outside the range of AI, as well as a path to full human escalation for contact center use cases. Persistent Cross-Channel Context: Agents maintain perfect context across different mediums and languages, allowing for seamless transitions between devices (e.g., from infotainment to smartphone) and mid-conversation language shifts as required. OASYS represents a major evolution of SoundHound’s technology, serving as the unifying orchestration and intelligence layer that brings together the company’s core product portfolio. By connecting these previously distinct solutions into a single system, OASYS enables SoundHound’s enterprise customers to move beyond deploying individual tools toward a more integrated approach. Examples of OASYS AI Agents in the Real World: Call center automation: Handling of complex customer inquiries, reducing the need for human escalation thanks to continuously improving AI agents trained on historical data and built by AI. In-car commerce on the go: Enabling hands-free commerce, such as ordering and paying, direct from a vehicle infotainment unit. Real-time assist for the sales floor: Supporting employees in real time with recommendations and troubleshooting. Outbound retention at scale: Automating proactive outbound engagement based on customer data, like appointment reminders or follow-ups. Everyday tasks without a queue: Managing workflows, like prescription refills or IT service requests, in minutes. Drive-thru ordering, no screen required: Handling high-volume environments like drive-thru retail, with accuracy.