View Financial HealthThis company listing is no longer activeThis company may still be operating, however this listing is no longer active. Find out why through their latest events.See Latest EventsZendesk 配当と自社株買い配当金 基準チェック /06Zendesk配当金を支払った記録がありません。主要情報n/a配当利回り-0.6%バイバック利回り総株主利回り-0.6%将来の配当利回り0%配当成長n/a次回配当支払日n/a配当落ち日n/a一株当たり配当金n/a配当性向n/a最近の配当と自社株買いの更新更新なしすべての更新を表示Recent updatesお知らせ • Dec 11Zendesk Names Shashi Upadhyay as PresidentZendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company's next phase of growth in customer and employee service. Upadhyay's experience in technology and product leadership includes a proven track record of developing transformative products that enhance customer experiences. His deep understanding of AI's potential to drive business transformation, combined with a focus on customer-centric design, uniquely positions him to lead Zendesk in leveraging AI for outstanding service. Upadhyay joins Zendesk from Google, where he led the advertiser product portfolio and drove innovation as the leader of Google Ads, Google Analytics, DV3, SA3 and Performance Max, one of Google's fastest-growing products. Prior to Google, he founded Lattice Engines, which was acquired by Dun & Bradstreet (D&B) in 2019. He played a pivotal role in D&B's public offering in 2020 and has since become an active investor in startups across various sectors, ranging from energy storage, neuroscience and enterprise infrastructure. In his new role, Upadhyay will oversee Product Management, Engineering, AI, Design, Program Management, and Trust & Security. He is committed to ensuring that Zendesk's product strategy remains agile and cohesive, focusing on helping customers deliver the best possible experiences.お知らせ • Dec 07Zendesk Appoints Mitch Young as Senior Vice President for the Asia Pacific RegionZendesk has appointed Mitch Young as Senior Vice President for the Asia Pacific region, effective immediately. In this role, he will be responsible for driving the company's growth in the region, working across markets including Australia, India, Japan and Singapore among others. Zendesk's regional business serves iconic and fast growing brands in industries including financial services (and fintech), retail and manufacturing. It is also home to engineering hubs in Melbourne and Singapore which are contributing to global product development. Young has held roles in IBM and most recently, ServiceNow where he led the region for nearly six years before taking a sabbatical. He is based in Melbourne. Extensive experience in various regional roles has seen Young live in Singapore and Shanghai, while overseeing business growth in mature as well as emerging markets in Asia Pacific. Zendesk will leverage his vast knowledge of the region's markets to build on one of the fastest growing regions for the company.お知らせ • Aug 09Zendesk Appoints Lila Tretikov to its Board of DirectorsZendesk announced Lila Tretikov has joined its Board of Directors. Her appointment comes as the company delivers the industry's most powerful AI Agents backed by 100% quality assurance and workforce engagement management. Tretikov currently serves as Partner and Head of AI Strategy at NEA and was formerly Microsoft's Deputy Chief Technology Officer. Her life's work is focused on bringing together interdisciplinary and diverse teams to help solve the world's most challenging problems and empower humanity through technology. Her career is marked by an exceptional ability to identify and navigate transformative technological shifts and market disruptions. With a distinguished record of leadership on five international public boards and more than 10 private boards across six countries, Lila is adept in navigating diverse governance landscapes across the globe. Her previous experience also includes founding and scaling companies, operating a top-5 web and media property, a top-10 U.S. retail bank, the large global energy private-public partnership and a first-tier venture capital firm. Tretikov's career spans over 20 years and includes work with AI, renewable energy and CRM. She serves as an advisor on innovation to the United Nations and as an independent director on the boards of Volvo Cars, Xylem, Sophia Genetics. She joins the current board members: Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams, Ryan Lanpher, Kelly Grier and Tarim Wasim. She is a World Economic Forum Young Global Leader.お知らせ • Apr 18Zendesk Unveils the Complete Service Solution for the AI EraZendesk announced the complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system that continuously learns and improves as the volume of interactions increases. To help businesses deliver exceptional service, Zendesk is launching autonomous AI agents, workflow automation, agent copilot, Workforce Management (WFM) and Quality Assurance (QA) capabilities - all powered by Zendesk AI. Next generation AI Agents and Agent copilot transform CX into a competitive advantage AI agents are not just a tool, but a necessary and fundamental shift in how businesses engage with their customers. Zendesk is launching AI agents that autonomously interact with customers and provide end-to-end resolutions for both simple and complex inquiries. These AI agents are highly sophisticated, integrate with any knowledge base and offer full customization to handle intricate use cases. Zendesk is also introducing Agent copilot, a proactive guide that continuously learns from past experiences to help human agents streamline workflows, anticipate customer needs, and improve future interactions. With Agent copilot, human agents can be more efficient and deliver faster, more accurate resolutions to increase customer satisfaction. Additional AI-powered capabilities announced include: Personalized intents to provide agents with a granular understanding of unique customer needs to deliver more accurate answers and higher quality service. More advanced generative AI tools that give admins easy ways to create robust knowledge bases and use generative search, boosting service efficiency and quality. New AI reporting to allow leaders to track and measure key KPIs and AI predictions, enabling businesses to measure impact and optimize operations. AI-powered Zendesk WFM and Zendesk QA help companies anticipate and act on customer needs: As AI drives up the speed, frequency and complexity of customer engagement, only AI-powered WFM and QA can keep up as companies work to manage high-quality customer service operations. Zendesk is launching Workforce Engagement Management (WEM) and adding WFM and QA capabilities that enable businesses to provide accurate and fast resolutions as they optimize staffing levels and agent schedules in real-time. New capabilities announced include: Predictive Workforce Tools with forecasting algorithms and greater control over workforce deployment, so supervisors see change happening real time and quickly adapt agent scheduling. Voice QA evaluates call transcripts, scores calls, and identifies outliers for coaching and review. QA for AI Agents evaluates 100% of AI Agent interactions and uses AI to spot interactions that require human intervention, including churn risks, incorrect workflows, and knowledge center updates. Choice and control help companies build trust in AI-powered technology: Because businesses adopting AI solutions must build trust in the technology, Zendesk offers companies complete control over their AI deployments, with rigorous safeguards to support compliance with security and privacy regulations. The company remains committed to helping customers manage data securely and privately with new features that empower customers to automatically identify personal information for deletion with AI-powered redaction suggestions.お知らせ • Feb 13Zendesk, Inc. acquired Qualitista OÜ.Zendesk, Inc.signed a definitive agreement to acquire Qualitista OÜ on January 8, 2024. The transaction is upon receipt of required regulatory approvals and other customary closing conditions. The acquisition of Klaus is anticipated to close in the first quarter of 2024. Zendesk, Inc. completed the acquisition of Qualitista OÜ on February 12, 2024.お知らせ • Jan 09Zendesk, Inc. signs definitive agreement to acquire Qualitista OÜ.Zendesk, Inc. signs definitive agreement to acquire Qualitista OÜ on January 8, 2024.お知らせ • Dec 14Zendesk Appoints Kelly Grier to Board of DirectorsZendesk announced Kelly Grier has joined its Board of Directors. As Ernst & Young's U.S. Chair and Managing Partner and Americas Managing Partner Emeritus, Grier led a $24 billion professional services organization with four services lines comprising more than 81,000 people in 31 countries. Her leadership portfolio also includes membership in Ernst & Young's Global Executive and Global Practice Group, in addition to her role as Executive Sponsor for Ernst & Young's focus on diversity, equity and inclusiveness. Grier's career spans over 30 years of professional service, specializing in strategic transformations, operational efficiency and talent development and the intersection of technology and human capital. Her appointment comes at a critical time as Zendesk focuses on expanding its product portfolio with artificial intelligence capabilities and identifies paths for new revenue streams. Grier also serves on the boards of Booking Holdings Inc., CDW Inc., and Illinois Tool Works and joins the current board members: Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams, Ryan Lanpher and Tarim Wasim.お知らせ • Oct 06Zendesk, Inc. Extends its CX Leadership with Powerful Generative AI OfferingsZendesk, Inc. announced market-leading customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer satisfaction, reduced costs and increased customer loyalty. Zendesk AI: As part of the Zendesk AI solution, companies can now deploy generative AI-powered bots that quickly and seamlessly supply answers to customers. Additionally, agents, admins and managers now have more AI tools to customize and enhance their CX solutions. AI for Voice: As part of this next wave of Zendesk AI innovation, agents now have the option to receive AI-generated conversation summaries and transcripts that capture customer sentiment, which increases productivity and reduces costs. Advanced Data Privacy and Protection: Available now, businesses now have access to advanced safeguards and controls to manage customer data and ensure that generative AI is safely and securely deployed. New generative AI capabilities create authentic conversations. According to the 2023 Zendesk CX Trends Report, nearly 70% of consumers expect most companies will use generative AI to improve their experiences. The new Zendesk generative AI capabilities enable bots to summarize key information from multiple help center articles for more natural conversations with customers. With these Zendesk AI enhancements, agents can resolve requests faster and more consistently with contextually similar tickets. Additionally, admins can review AI-provided intent suggestions that address gaps in answers as well as adjust bot tone to be more casual or professional to stay consistent with brand persona. As part of this release, Zendesk AI is expanding intent detection to additional industries and use cases including Insurance, Travel/Tourism and more. Companies in these industries can now take common intents and edit them for their specific needs such as detecting frequently asked questions by travelers, and escalating to agents who are specially equipped to handle these issues. Additionally, Zendesk announced AI for Voice which further reduces manual work for agents working on the phone by summarizing the conversation, providing a transcript and identifying customer sentiment. This saves time and allows agents to focus on customer resolutions.お知らせ • Jun 23Zendesk, Inc. acquired Tymeshift, Inc.Zendesk, Inc. acquired Tymeshift, Inc. on June 22, 2023.Zendesk, Inc. completed the acquisition of Tymeshift, Inc. on June 22, 2023.お知らせ • May 11+ 1 more updateZendesk Launches Conversational Commerce to Deliver Seamless, More Personalized Shopping ExperiencesZendesk, Inc. unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. The new Conversational Commerce capabilities equip companies with: Service personalization: Agents can action abandoned carts, support active carts, inform customers on nearby stock to complete purchases, and share feature promotions in the moment to create stellar personalized experiences. Sales acceleration: Agents can identify new revenue opportunities by understanding any shopper’s complete purchase history, merchandise preferences and browsing journey to drive new options through rich product recommendations for cross-sell and upsell, increasing overall order value. Unified data at scale: Businesses can use AI to automate conversions and recommendations supported by over 1,400 pre-built apps and integrations that can unify SKU, inventory and location data for seamless product tracking, or connect disparate systems for a 360 view of the customer. Zendesk is deepening its partnerships with Meta’s WhatsApp and Shopify, to further enhance businesses’ CX strategies and empower them to create a better shopping journey for their customers. The combination of Zendesk and Meta’s WhatsApp will give businesses the ability to communicate with customers and offer a buying experience without ever having to leave the conversation. Zendesk’s Conversational Commerce and Shopify’s ecommerce platform allow agents to incorporate product catalogs, checkout processes and promotions into their CX management approaches. Customer expectations for seamless purchasing processes are rising, and businesses are increasingly training their support agents to take on revenue generation activities. In fact, the Zendesk 2023 CX Trends Report said 70% of customers expect conversational experiences when interacting with brands. Additionally, 70% of customers purchase more from companies that offer seamless, conversational experiences. Foot Locker has always been at the forefront of innovation, and their partnership with Zendesk messaging technology is no exception. With a focus on creating a digital shopping experience that is just as inspiring as their in-store experience, Foot Locker is dedicated to providing a seamless, connected journey for customers across all touch points. By collaborating with Zendesk, the brand is positioning themselves to proactively engage and inspire all of their customers to unlock their “Inner Sneakerhead.Recent Insider Transactions • Aug 06Founder recently sold Mex$157m worth of stockOn the 2nd of August, Mikkel Svane sold around 102k shares on-market at roughly Mex$1,543 per share. This was the largest sale by an insider in the last 3 months. This was Mikkel's only on-market trade for the last 12 months.Reported Earnings • Jul 29Second quarter 2022 earnings released: US$0.77 loss per share (vs US$0.49 loss in 2Q 2021)Second quarter 2022 results: US$0.77 loss per share (down from US$0.49 loss in 2Q 2021). Revenue: US$407.2m (up 28% from 2Q 2021). Net loss: US$95.1m (loss widened 63% from 2Q 2021). Over the next year, revenue is forecast to grow 24%, compared to a 20% growth forecast for the industry in Mexico.Breakeven Date Change • Jan 02Forecast to breakeven in 2024The 16 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$5.00m in 2024. Average annual earnings growth of 38% is required to achieve expected profit on schedule.Board Change • Dec 28High number of new directorsThere are 5 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.Board Change • Dec 03High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.Board Change • Nov 18High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.Reported Earnings • Nov 02Third quarter 2021 earnings released: US$0.45 loss per share (vs US$0.35 loss in 3Q 2020)The company reported a mediocre third quarter result with increased losses and weaker control over costs, although revenues improved. Third quarter 2021 results: Revenue: US$347.0m (up 33% from 3Q 2020). Net loss: US$54.4m (loss widened 34% from 3Q 2020).Board Change • Nov 02High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.Board Change • Aug 17High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.Reported Earnings • Jul 31Second quarter 2021 earnings released: US$0.49 loss per share (vs US$0.56 loss in 2Q 2020)The company reported a solid second quarter result with reduced losses, improved revenues and improved control over expenses. Second quarter 2021 results: Revenue: US$318.2m (up 29% from 2Q 2020). Net loss: US$58.4m (loss narrowed 9.7% from 2Q 2020).Board Change • Jul 31High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.Breakeven Date Change • Jun 20Forecast to breakeven in 2024The 20 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$30.0m in 2024. Average annual earnings growth of 40% is required to achieve expected profit on schedule.Recent Insider Transactions • Jun 20Chief Operating Officer recently sold Mex$8.4m worth of stockOn the 14th of June, Jeffrey Titterton sold around 3k shares on-market at roughly Mex$2,803 per share. This was the largest sale by an insider in the last 3 months. Jeffrey has been a seller over the last 12 months, reducing personal holdings by Mex$15m.Breakeven Date Change • Jun 03Forecast to breakeven in 2024The 20 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$30.0m in 2024. Average annual earnings growth of 39% is required to achieve expected profit on schedule.Breakeven Date Change • May 15Forecast to breakeven in 2024The 20 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$30.0m in 2024. Average annual earnings growth of 37% is required to achieve expected profit on schedule.Executive Departure • May 06CFO & Principal Accounting Officer has left the companyOn the 5th of May, Elena Gomez's tenure as CFO & Principal Accounting Officer ended after 5.0 years in the role. As of December 2020, Elena personally held 11.18k shares (Mex$31m worth at the time). A total of 3 executives have left over the last 12 months.Reported Earnings • May 01First quarter 2021 earnings released: US$0.41 loss per share (vs US$0.38 loss in 1Q 2020)The company reported a solid first quarter result with improved revenues and control over costs, although losses increased. First quarter 2021 results: Revenue: US$298.0m (up 26% from 1Q 2020). Net loss: US$49.0m (loss widened 14% from 1Q 2020).Reported Earnings • Feb 06Full year 2020 earnings released: US$1.89 loss per share (vs US$1.53 loss in FY 2019)The company reported a soft full year result with increased losses and weaker control over costs, although revenues improved. Full year 2020 results: Revenue: US$1.03b (up 26% from FY 2019). Net loss: US$218.2m (loss widened 29% from FY 2019).Analyst Estimate Surprise Post Earnings • Feb 06Revenue beats expectationsRevenue exceeded analyst estimates by 0.5%. Over the next year, revenue is forecast to grow 24%, compared to a 19% growth forecast for the Software industry in Mexico.Reported Earnings • Oct 30Third quarter earnings releasedOver the last 12 months the company has reported total losses of US$184.3m, with losses widening by 11% from the prior year. Total revenue was US$975.9m over the last 12 months, up 28% from the prior year.Analyst Estimate Surprise Post Earnings • Oct 30Third-quarter earnings released: Revenue beats expectationsThird-quarter revenue exceeded analyst estimates by 3.2% at US$261.9m. Revenue is forecast to grow 24% over the next year, compared to a 18% growth forecast for the Software industry in Mexico.お知らせ • Oct 13Zendesk, Inc. to Report Q3, 2020 Results on Oct 29, 2020Zendesk, Inc. announced that they will report Q3, 2020 results at 5:00 PM, Eastern Standard Time on Oct 29, 2020お知らせ • Oct 10Zendesk and Enterprise Strategy Group Report Shows Customer-Centric Leadership Is the New Growth IndicatorZendesk, Inc. released new research in partnership with Enterprise Strategy Group that shows how companies investing in customer experience (CX) are reaping the benefits. The global study found there is a clear link between organizations with more mature customer experience capabilities, and improved business success in areas such as market share, increased customer spend, and pivoting processes over the last six months. The new report, CX Champions: How CX Leaders who raise their game are driving business success, surveyed more than 1,000 CX managers and leaders in North America, Europe, Asia Pacific and Latin America to better understand their investments in CX. From the research, ESG developed a CX Maturity Scale that segments organizations into three tiers of customer service maturity, based on seven key characteristics that cover how organizations use their support teams, technology and data to drive better performance. ESG then classified businesses into three maturity categories: Starters, which exhibit zero to three of the seven characteristics; Risers, which have four to five of the characteristics; and Champions, which have at least six of the characteristics in place. The research also found that, as companies around the world adapt to new ways of remote working and ongoing uncertainty in 2020, more than three quarters of midsize and enterprise businesses (78%) and nearly two thirds of small businesses (65%) said that customer-centric agility has increased in importance as a result of the COVID-19 pandemic. Some key findings from the report show that companies that invest in CX yield significant benefits, including: Faster growth: Even during the pandemic, midsize and enterprise Champions were found to be 8.7 times more likely than Starters to have significantly grown customer spend. For small business Champions, this figure increases to 9.2 times. Increased market share: Mid-size and enterprise Champions were 3.3 times more likely to have grown their customer base over the past six months. Small business Champions experienced similar growth, being 3.6 times more likely to have grown their customer base in the same period. Senior-level support: Champions also secured greater investment and support from senior leadership within their organization. For example, senior leaders at midsize and enterprise Champions were 3.8 times more likely to see customer service as a differentiator. Five lessons from Customer Champions: Building a culture focused on CX, driven from the top down: Champions agreed more strongly that CX is a critical business priority. They also have greater involvement from senior business leaders with 33% of midsize and enterprise and 42% of small business Champions reviewing CX Metrics with C-Suite executives on a daily basis. Don’t forget your people: Service and support continue to be an area of focus among leaders, with agents at midsize and enterprise Champions receiving an average of two and a half additional days of training per year than Starters. Data-centric support delivers: Champions place a focus on KPIs and metrics to guide their support decisions. Nearly two thirds of midsize and enterprise Champions (63%) state their KPIs can be reported in real-time. Automation and AI is making an impact: Responding to the increased volume of data and rising customer expectations, Champions make use of automated methods of building and updating cross-channel customer profiles. AI tools, such as automated chatbots, are also making an impact on support performance. Investing in CX success: When asked about plans for the next 12 months, nearly three-fifths (57%) of midsize and enterprise Champions and half (50%) of small business Champions expect their organization’s spend on CX tools and technology to increase significantly, versus just 9% of midsize and enterprise Starters and 6% of small business Starters.お知らせ • Oct 08Zendesk Prioritizes Workforce Wellbeing Across The Globe With Modern HealthModern Health announced its partnership with Zendesk, to provide comprehensive mental health support to its global workforce. The outbreak of COVID-19 rapidly created a new normal for the working world with entirely remote workforces tethered to technology and facing what could feel like an unrelenting wave of stress and anxiety. Zendesk executive and human resources teams were quick to prioritize their employees' mental wellbeing and wanted the right support in place to proactively manage the new stress employees were facing. In addition to encouraging all employees to prioritize self-care, the team wanted a meaningful approach which would include a comprehensive solution for mindfulness and mental health. In just one month following implementation, 20% of employees engaged with their Modern Health benefits. Of the employees using the benefit, 90% connected with care and 50% matched with a certified coach. In that one month alone, Zendesk employees completed an average of 8.176 digital programs, including meditations and evidence-based wellness exercises.お知らせ • Jul 18Zendesk, Inc. to Report Q2, 2020 Results on Jul 30, 2020Zendesk, Inc. announced that they will report Q2, 2020 results at 5:00 PM, Eastern Standard Time on Jul 30, 2020決済の安定と成長配当データの取得安定した配当: ZEN *の 1 株当たり配当が過去に安定していたかどうかを判断するにはデータが不十分です。増加する配当: ZEN *の配当金が増加しているかどうかを判断するにはデータが不十分です。配当利回り対市場Zendesk 配当利回り対市場ZEN * 配当利回りは市場と比べてどうか？セグメント配当利回り会社 (ZEN *)n/a市場下位25% (MX)0%市場トップ25% (MX)0%業界平均 (Software)0%アナリスト予想 (ZEN *) (最長3年)0%注目すべき配当: ZEN *は最近配当金を報告していないため、配当金支払者の下位 25% に対して同社の配当利回りを評価することはできません。高配当: ZEN *は最近配当金を報告していないため、配当金支払者の上位 25% に対して同社の配当利回りを評価することはできません。株主への利益配当収益カバレッジ: ZEN *の 配当性向 を計算して配当金の支払いが利益で賄われているかどうかを判断するにはデータが不十分です。株主配当金キャッシュフローカバレッジ: ZEN *が配当金を報告していないため、配当金の持続可能性を計算できません。高配当企業の発掘7D1Y7D1Y7D1YMX 市場の強力な配当支払い企業。View Management企業分析と財務データの現状データ最終更新日（UTC時間）企業分析2022/11/22 05:14終値2022/09/28 00:00収益2022/09/30年間収益2021/12/31データソース企業分析に使用したデータはS&P Global Market Intelligence LLC のものです。本レポートを作成するための分析モデルでは、以下のデータを使用しています。データは正規化されているため、ソースが利用可能になるまでに時間がかかる場合があります。パッケージデータタイムフレーム米国ソース例会社財務10年損益計算書キャッシュ・フロー計算書貸借対照表SECフォーム10-KSECフォーム10-Qアナリストのコンセンサス予想+プラス3年予想財務アナリストの目標株価アナリストリサーチレポートBlue Matrix市場価格30年株価配当、分割、措置ICEマーケットデータSECフォームS-1所有権10年トップ株主インサイダー取引SECフォーム4SECフォーム13Dマネジメント10年リーダーシップ・チーム取締役会SECフォーム10-KSECフォームDEF 14A主な進展10年会社からのお知らせSECフォーム8-K* 米国証券を対象とした例であり、非米国証券については、同等の規制書式および情報源を使用。特に断りのない限り、すべての財務データは1年ごとの期間に基づいていますが、四半期ごとに更新されます。これは、TTM（Trailing Twelve Month）またはLTM（Last Twelve Month）データとして知られています。詳細はこちら。分析モデルとスノーフレーク本レポートを生成するために使用した分析モデルの詳細は当社のGithubページでご覧いただけます。また、レポートの使用方法に関するガイドやYoutubeのチュートリアルも掲載しています。シンプリー・ウォールストリート分析モデルを設計・構築した世界トップクラスのチームについてご紹介します。業界およびセクターの指標私たちの業界とセクションの指標は、Simply Wall Stによって6時間ごとに計算されます。アナリスト筋Zendesk, Inc. 15 これらのアナリストのうち、弊社レポートのインプットとして使用した売上高または利益の予想を提出したのは、 。アナリストの投稿は一日中更新されます。29 アナリスト機関Ryan MacWilliamsBarclaysBradley SillsBofA Global ResearchRichard DavisCanaccord Genuity26 その他のアナリストを表示
お知らせ • Dec 11Zendesk Names Shashi Upadhyay as PresidentZendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company's next phase of growth in customer and employee service. Upadhyay's experience in technology and product leadership includes a proven track record of developing transformative products that enhance customer experiences. His deep understanding of AI's potential to drive business transformation, combined with a focus on customer-centric design, uniquely positions him to lead Zendesk in leveraging AI for outstanding service. Upadhyay joins Zendesk from Google, where he led the advertiser product portfolio and drove innovation as the leader of Google Ads, Google Analytics, DV3, SA3 and Performance Max, one of Google's fastest-growing products. Prior to Google, he founded Lattice Engines, which was acquired by Dun & Bradstreet (D&B) in 2019. He played a pivotal role in D&B's public offering in 2020 and has since become an active investor in startups across various sectors, ranging from energy storage, neuroscience and enterprise infrastructure. In his new role, Upadhyay will oversee Product Management, Engineering, AI, Design, Program Management, and Trust & Security. He is committed to ensuring that Zendesk's product strategy remains agile and cohesive, focusing on helping customers deliver the best possible experiences.
お知らせ • Dec 07Zendesk Appoints Mitch Young as Senior Vice President for the Asia Pacific RegionZendesk has appointed Mitch Young as Senior Vice President for the Asia Pacific region, effective immediately. In this role, he will be responsible for driving the company's growth in the region, working across markets including Australia, India, Japan and Singapore among others. Zendesk's regional business serves iconic and fast growing brands in industries including financial services (and fintech), retail and manufacturing. It is also home to engineering hubs in Melbourne and Singapore which are contributing to global product development. Young has held roles in IBM and most recently, ServiceNow where he led the region for nearly six years before taking a sabbatical. He is based in Melbourne. Extensive experience in various regional roles has seen Young live in Singapore and Shanghai, while overseeing business growth in mature as well as emerging markets in Asia Pacific. Zendesk will leverage his vast knowledge of the region's markets to build on one of the fastest growing regions for the company.
お知らせ • Aug 09Zendesk Appoints Lila Tretikov to its Board of DirectorsZendesk announced Lila Tretikov has joined its Board of Directors. Her appointment comes as the company delivers the industry's most powerful AI Agents backed by 100% quality assurance and workforce engagement management. Tretikov currently serves as Partner and Head of AI Strategy at NEA and was formerly Microsoft's Deputy Chief Technology Officer. Her life's work is focused on bringing together interdisciplinary and diverse teams to help solve the world's most challenging problems and empower humanity through technology. Her career is marked by an exceptional ability to identify and navigate transformative technological shifts and market disruptions. With a distinguished record of leadership on five international public boards and more than 10 private boards across six countries, Lila is adept in navigating diverse governance landscapes across the globe. Her previous experience also includes founding and scaling companies, operating a top-5 web and media property, a top-10 U.S. retail bank, the large global energy private-public partnership and a first-tier venture capital firm. Tretikov's career spans over 20 years and includes work with AI, renewable energy and CRM. She serves as an advisor on innovation to the United Nations and as an independent director on the boards of Volvo Cars, Xylem, Sophia Genetics. She joins the current board members: Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams, Ryan Lanpher, Kelly Grier and Tarim Wasim. She is a World Economic Forum Young Global Leader.
お知らせ • Apr 18Zendesk Unveils the Complete Service Solution for the AI EraZendesk announced the complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system that continuously learns and improves as the volume of interactions increases. To help businesses deliver exceptional service, Zendesk is launching autonomous AI agents, workflow automation, agent copilot, Workforce Management (WFM) and Quality Assurance (QA) capabilities - all powered by Zendesk AI. Next generation AI Agents and Agent copilot transform CX into a competitive advantage AI agents are not just a tool, but a necessary and fundamental shift in how businesses engage with their customers. Zendesk is launching AI agents that autonomously interact with customers and provide end-to-end resolutions for both simple and complex inquiries. These AI agents are highly sophisticated, integrate with any knowledge base and offer full customization to handle intricate use cases. Zendesk is also introducing Agent copilot, a proactive guide that continuously learns from past experiences to help human agents streamline workflows, anticipate customer needs, and improve future interactions. With Agent copilot, human agents can be more efficient and deliver faster, more accurate resolutions to increase customer satisfaction. Additional AI-powered capabilities announced include: Personalized intents to provide agents with a granular understanding of unique customer needs to deliver more accurate answers and higher quality service. More advanced generative AI tools that give admins easy ways to create robust knowledge bases and use generative search, boosting service efficiency and quality. New AI reporting to allow leaders to track and measure key KPIs and AI predictions, enabling businesses to measure impact and optimize operations. AI-powered Zendesk WFM and Zendesk QA help companies anticipate and act on customer needs: As AI drives up the speed, frequency and complexity of customer engagement, only AI-powered WFM and QA can keep up as companies work to manage high-quality customer service operations. Zendesk is launching Workforce Engagement Management (WEM) and adding WFM and QA capabilities that enable businesses to provide accurate and fast resolutions as they optimize staffing levels and agent schedules in real-time. New capabilities announced include: Predictive Workforce Tools with forecasting algorithms and greater control over workforce deployment, so supervisors see change happening real time and quickly adapt agent scheduling. Voice QA evaluates call transcripts, scores calls, and identifies outliers for coaching and review. QA for AI Agents evaluates 100% of AI Agent interactions and uses AI to spot interactions that require human intervention, including churn risks, incorrect workflows, and knowledge center updates. Choice and control help companies build trust in AI-powered technology: Because businesses adopting AI solutions must build trust in the technology, Zendesk offers companies complete control over their AI deployments, with rigorous safeguards to support compliance with security and privacy regulations. The company remains committed to helping customers manage data securely and privately with new features that empower customers to automatically identify personal information for deletion with AI-powered redaction suggestions.
お知らせ • Feb 13Zendesk, Inc. acquired Qualitista OÜ.Zendesk, Inc.signed a definitive agreement to acquire Qualitista OÜ on January 8, 2024. The transaction is upon receipt of required regulatory approvals and other customary closing conditions. The acquisition of Klaus is anticipated to close in the first quarter of 2024. Zendesk, Inc. completed the acquisition of Qualitista OÜ on February 12, 2024.
お知らせ • Jan 09Zendesk, Inc. signs definitive agreement to acquire Qualitista OÜ.Zendesk, Inc. signs definitive agreement to acquire Qualitista OÜ on January 8, 2024.
お知らせ • Dec 14Zendesk Appoints Kelly Grier to Board of DirectorsZendesk announced Kelly Grier has joined its Board of Directors. As Ernst & Young's U.S. Chair and Managing Partner and Americas Managing Partner Emeritus, Grier led a $24 billion professional services organization with four services lines comprising more than 81,000 people in 31 countries. Her leadership portfolio also includes membership in Ernst & Young's Global Executive and Global Practice Group, in addition to her role as Executive Sponsor for Ernst & Young's focus on diversity, equity and inclusiveness. Grier's career spans over 30 years of professional service, specializing in strategic transformations, operational efficiency and talent development and the intersection of technology and human capital. Her appointment comes at a critical time as Zendesk focuses on expanding its product portfolio with artificial intelligence capabilities and identifies paths for new revenue streams. Grier also serves on the boards of Booking Holdings Inc., CDW Inc., and Illinois Tool Works and joins the current board members: Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams, Ryan Lanpher and Tarim Wasim.
お知らせ • Oct 06Zendesk, Inc. Extends its CX Leadership with Powerful Generative AI OfferingsZendesk, Inc. announced market-leading customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer satisfaction, reduced costs and increased customer loyalty. Zendesk AI: As part of the Zendesk AI solution, companies can now deploy generative AI-powered bots that quickly and seamlessly supply answers to customers. Additionally, agents, admins and managers now have more AI tools to customize and enhance their CX solutions. AI for Voice: As part of this next wave of Zendesk AI innovation, agents now have the option to receive AI-generated conversation summaries and transcripts that capture customer sentiment, which increases productivity and reduces costs. Advanced Data Privacy and Protection: Available now, businesses now have access to advanced safeguards and controls to manage customer data and ensure that generative AI is safely and securely deployed. New generative AI capabilities create authentic conversations. According to the 2023 Zendesk CX Trends Report, nearly 70% of consumers expect most companies will use generative AI to improve their experiences. The new Zendesk generative AI capabilities enable bots to summarize key information from multiple help center articles for more natural conversations with customers. With these Zendesk AI enhancements, agents can resolve requests faster and more consistently with contextually similar tickets. Additionally, admins can review AI-provided intent suggestions that address gaps in answers as well as adjust bot tone to be more casual or professional to stay consistent with brand persona. As part of this release, Zendesk AI is expanding intent detection to additional industries and use cases including Insurance, Travel/Tourism and more. Companies in these industries can now take common intents and edit them for their specific needs such as detecting frequently asked questions by travelers, and escalating to agents who are specially equipped to handle these issues. Additionally, Zendesk announced AI for Voice which further reduces manual work for agents working on the phone by summarizing the conversation, providing a transcript and identifying customer sentiment. This saves time and allows agents to focus on customer resolutions.
お知らせ • Jun 23Zendesk, Inc. acquired Tymeshift, Inc.Zendesk, Inc. acquired Tymeshift, Inc. on June 22, 2023.Zendesk, Inc. completed the acquisition of Tymeshift, Inc. on June 22, 2023.
お知らせ • May 11+ 1 more updateZendesk Launches Conversational Commerce to Deliver Seamless, More Personalized Shopping ExperiencesZendesk, Inc. unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. The new Conversational Commerce capabilities equip companies with: Service personalization: Agents can action abandoned carts, support active carts, inform customers on nearby stock to complete purchases, and share feature promotions in the moment to create stellar personalized experiences. Sales acceleration: Agents can identify new revenue opportunities by understanding any shopper’s complete purchase history, merchandise preferences and browsing journey to drive new options through rich product recommendations for cross-sell and upsell, increasing overall order value. Unified data at scale: Businesses can use AI to automate conversions and recommendations supported by over 1,400 pre-built apps and integrations that can unify SKU, inventory and location data for seamless product tracking, or connect disparate systems for a 360 view of the customer. Zendesk is deepening its partnerships with Meta’s WhatsApp and Shopify, to further enhance businesses’ CX strategies and empower them to create a better shopping journey for their customers. The combination of Zendesk and Meta’s WhatsApp will give businesses the ability to communicate with customers and offer a buying experience without ever having to leave the conversation. Zendesk’s Conversational Commerce and Shopify’s ecommerce platform allow agents to incorporate product catalogs, checkout processes and promotions into their CX management approaches. Customer expectations for seamless purchasing processes are rising, and businesses are increasingly training their support agents to take on revenue generation activities. In fact, the Zendesk 2023 CX Trends Report said 70% of customers expect conversational experiences when interacting with brands. Additionally, 70% of customers purchase more from companies that offer seamless, conversational experiences. Foot Locker has always been at the forefront of innovation, and their partnership with Zendesk messaging technology is no exception. With a focus on creating a digital shopping experience that is just as inspiring as their in-store experience, Foot Locker is dedicated to providing a seamless, connected journey for customers across all touch points. By collaborating with Zendesk, the brand is positioning themselves to proactively engage and inspire all of their customers to unlock their “Inner Sneakerhead.
Recent Insider Transactions • Aug 06Founder recently sold Mex$157m worth of stockOn the 2nd of August, Mikkel Svane sold around 102k shares on-market at roughly Mex$1,543 per share. This was the largest sale by an insider in the last 3 months. This was Mikkel's only on-market trade for the last 12 months.
Reported Earnings • Jul 29Second quarter 2022 earnings released: US$0.77 loss per share (vs US$0.49 loss in 2Q 2021)Second quarter 2022 results: US$0.77 loss per share (down from US$0.49 loss in 2Q 2021). Revenue: US$407.2m (up 28% from 2Q 2021). Net loss: US$95.1m (loss widened 63% from 2Q 2021). Over the next year, revenue is forecast to grow 24%, compared to a 20% growth forecast for the industry in Mexico.
Breakeven Date Change • Jan 02Forecast to breakeven in 2024The 16 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$5.00m in 2024. Average annual earnings growth of 38% is required to achieve expected profit on schedule.
Board Change • Dec 28High number of new directorsThere are 5 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.
Board Change • Dec 03High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.
Board Change • Nov 18High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.
Reported Earnings • Nov 02Third quarter 2021 earnings released: US$0.45 loss per share (vs US$0.35 loss in 3Q 2020)The company reported a mediocre third quarter result with increased losses and weaker control over costs, although revenues improved. Third quarter 2021 results: Revenue: US$347.0m (up 33% from 3Q 2020). Net loss: US$54.4m (loss widened 34% from 3Q 2020).
Board Change • Nov 02High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.
Board Change • Aug 17High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.
Reported Earnings • Jul 31Second quarter 2021 earnings released: US$0.49 loss per share (vs US$0.56 loss in 2Q 2020)The company reported a solid second quarter result with reduced losses, improved revenues and improved control over expenses. Second quarter 2021 results: Revenue: US$318.2m (up 29% from 2Q 2020). Net loss: US$58.4m (loss narrowed 9.7% from 2Q 2020).
Board Change • Jul 31High number of new directorsThere are 6 new directors who have joined the board in the last 3 years. Independent Director Brandon Gayle was the last director to join the board, commencing their role in 2021. The company’s lack of board continuity is considered a risk according to the Simply Wall St Risk Model.
Breakeven Date Change • Jun 20Forecast to breakeven in 2024The 20 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$30.0m in 2024. Average annual earnings growth of 40% is required to achieve expected profit on schedule.
Recent Insider Transactions • Jun 20Chief Operating Officer recently sold Mex$8.4m worth of stockOn the 14th of June, Jeffrey Titterton sold around 3k shares on-market at roughly Mex$2,803 per share. This was the largest sale by an insider in the last 3 months. Jeffrey has been a seller over the last 12 months, reducing personal holdings by Mex$15m.
Breakeven Date Change • Jun 03Forecast to breakeven in 2024The 20 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$30.0m in 2024. Average annual earnings growth of 39% is required to achieve expected profit on schedule.
Breakeven Date Change • May 15Forecast to breakeven in 2024The 20 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$30.0m in 2024. Average annual earnings growth of 37% is required to achieve expected profit on schedule.
Executive Departure • May 06CFO & Principal Accounting Officer has left the companyOn the 5th of May, Elena Gomez's tenure as CFO & Principal Accounting Officer ended after 5.0 years in the role. As of December 2020, Elena personally held 11.18k shares (Mex$31m worth at the time). A total of 3 executives have left over the last 12 months.
Reported Earnings • May 01First quarter 2021 earnings released: US$0.41 loss per share (vs US$0.38 loss in 1Q 2020)The company reported a solid first quarter result with improved revenues and control over costs, although losses increased. First quarter 2021 results: Revenue: US$298.0m (up 26% from 1Q 2020). Net loss: US$49.0m (loss widened 14% from 1Q 2020).
Reported Earnings • Feb 06Full year 2020 earnings released: US$1.89 loss per share (vs US$1.53 loss in FY 2019)The company reported a soft full year result with increased losses and weaker control over costs, although revenues improved. Full year 2020 results: Revenue: US$1.03b (up 26% from FY 2019). Net loss: US$218.2m (loss widened 29% from FY 2019).
Analyst Estimate Surprise Post Earnings • Feb 06Revenue beats expectationsRevenue exceeded analyst estimates by 0.5%. Over the next year, revenue is forecast to grow 24%, compared to a 19% growth forecast for the Software industry in Mexico.
Reported Earnings • Oct 30Third quarter earnings releasedOver the last 12 months the company has reported total losses of US$184.3m, with losses widening by 11% from the prior year. Total revenue was US$975.9m over the last 12 months, up 28% from the prior year.
Analyst Estimate Surprise Post Earnings • Oct 30Third-quarter earnings released: Revenue beats expectationsThird-quarter revenue exceeded analyst estimates by 3.2% at US$261.9m. Revenue is forecast to grow 24% over the next year, compared to a 18% growth forecast for the Software industry in Mexico.
お知らせ • Oct 13Zendesk, Inc. to Report Q3, 2020 Results on Oct 29, 2020Zendesk, Inc. announced that they will report Q3, 2020 results at 5:00 PM, Eastern Standard Time on Oct 29, 2020
お知らせ • Oct 10Zendesk and Enterprise Strategy Group Report Shows Customer-Centric Leadership Is the New Growth IndicatorZendesk, Inc. released new research in partnership with Enterprise Strategy Group that shows how companies investing in customer experience (CX) are reaping the benefits. The global study found there is a clear link between organizations with more mature customer experience capabilities, and improved business success in areas such as market share, increased customer spend, and pivoting processes over the last six months. The new report, CX Champions: How CX Leaders who raise their game are driving business success, surveyed more than 1,000 CX managers and leaders in North America, Europe, Asia Pacific and Latin America to better understand their investments in CX. From the research, ESG developed a CX Maturity Scale that segments organizations into three tiers of customer service maturity, based on seven key characteristics that cover how organizations use their support teams, technology and data to drive better performance. ESG then classified businesses into three maturity categories: Starters, which exhibit zero to three of the seven characteristics; Risers, which have four to five of the characteristics; and Champions, which have at least six of the characteristics in place. The research also found that, as companies around the world adapt to new ways of remote working and ongoing uncertainty in 2020, more than three quarters of midsize and enterprise businesses (78%) and nearly two thirds of small businesses (65%) said that customer-centric agility has increased in importance as a result of the COVID-19 pandemic. Some key findings from the report show that companies that invest in CX yield significant benefits, including: Faster growth: Even during the pandemic, midsize and enterprise Champions were found to be 8.7 times more likely than Starters to have significantly grown customer spend. For small business Champions, this figure increases to 9.2 times. Increased market share: Mid-size and enterprise Champions were 3.3 times more likely to have grown their customer base over the past six months. Small business Champions experienced similar growth, being 3.6 times more likely to have grown their customer base in the same period. Senior-level support: Champions also secured greater investment and support from senior leadership within their organization. For example, senior leaders at midsize and enterprise Champions were 3.8 times more likely to see customer service as a differentiator. Five lessons from Customer Champions: Building a culture focused on CX, driven from the top down: Champions agreed more strongly that CX is a critical business priority. They also have greater involvement from senior business leaders with 33% of midsize and enterprise and 42% of small business Champions reviewing CX Metrics with C-Suite executives on a daily basis. Don’t forget your people: Service and support continue to be an area of focus among leaders, with agents at midsize and enterprise Champions receiving an average of two and a half additional days of training per year than Starters. Data-centric support delivers: Champions place a focus on KPIs and metrics to guide their support decisions. Nearly two thirds of midsize and enterprise Champions (63%) state their KPIs can be reported in real-time. Automation and AI is making an impact: Responding to the increased volume of data and rising customer expectations, Champions make use of automated methods of building and updating cross-channel customer profiles. AI tools, such as automated chatbots, are also making an impact on support performance. Investing in CX success: When asked about plans for the next 12 months, nearly three-fifths (57%) of midsize and enterprise Champions and half (50%) of small business Champions expect their organization’s spend on CX tools and technology to increase significantly, versus just 9% of midsize and enterprise Starters and 6% of small business Starters.
お知らせ • Oct 08Zendesk Prioritizes Workforce Wellbeing Across The Globe With Modern HealthModern Health announced its partnership with Zendesk, to provide comprehensive mental health support to its global workforce. The outbreak of COVID-19 rapidly created a new normal for the working world with entirely remote workforces tethered to technology and facing what could feel like an unrelenting wave of stress and anxiety. Zendesk executive and human resources teams were quick to prioritize their employees' mental wellbeing and wanted the right support in place to proactively manage the new stress employees were facing. In addition to encouraging all employees to prioritize self-care, the team wanted a meaningful approach which would include a comprehensive solution for mindfulness and mental health. In just one month following implementation, 20% of employees engaged with their Modern Health benefits. Of the employees using the benefit, 90% connected with care and 50% matched with a certified coach. In that one month alone, Zendesk employees completed an average of 8.176 digital programs, including meditations and evidence-based wellness exercises.
お知らせ • Jul 18Zendesk, Inc. to Report Q2, 2020 Results on Jul 30, 2020Zendesk, Inc. announced that they will report Q2, 2020 results at 5:00 PM, Eastern Standard Time on Jul 30, 2020