お知らせ • May 15
Fiserv Inc Launches Agentos the Operating System for Agentic Ai in Banking
Fiserv, Inc. launched agentOS, an agentic AI operating system designed to help financial institutions deploy, manage, and scale AI agents across their banking workflows. Six financial institutions have partnered with Fiserv to co-develop agentOS, with two running agents in beta. agentOS is expected to be widely available by August 2026. Built to operate natively across Fiserv’s platforms—core, payments, issuer processing, and servicing—agentOS enables banks and credit unions to move beyond disconnected agentic pilots to an enterprise-grade deployment with policy controls, auditability and human oversight embedded in the design. agentOS features the industry’s first agent marketplace built natively for banking workflows allowing financial institutions to access Fiserv-built agents, build their own, or deploy third-party agents within a controlled architecture. The marketplace will initially feature four Fiserv-built agents and nine third-party agents supporting tasks spanning risk management, regulatory reporting, deposit operations, and back-office reconciliation to bring agentic automation to the full breadth of banking workflows. agentOS is supported by strategic collaborations with OpenAI and Amazon Web Services (AWS) to bring frontier AI to financial institutions at scale. Developed using AI-first engineering principles, agentOS combines enterprise-grade reliability with governance by design, including identity-bound execution, policy enforcement, observability and traceability. The platform allows financial institutions to deploy AI agents confidently across service, fraud, payments, compliance and growth workflows. By integrating directly with Fiserv’s existing platforms, agentOS extends the value of a bank’s current technology investments while accelerating innovation across the institution. Deployed through agentOS, the agentOS Marketplace allows financial institutions to access Fiserv-built agents, build their own, or deploy third-party agents in the same controlled, governed architecture. agentOS will initially feature four Fiserv agents: Commercial Loan Onboarding, Daily Operational Analysis and Reporting, Agentic Deposit Intelligence, and Agentic AML Triage Analysis. Fiserv will expand its portfolio of first-party agents in the future, with a focus on other time-consuming workflows—including fraud, servicing, compliance, risk management, deposit operations, and growth. Currently, nine third-party partners have joined through agentOS Marketplace, supporting use cases ranging from customer engagement and financial crimes compliance to deposit intelligence, regulatory compliance, dispute management, and reconciliation. Fiserv is developing select first-party agents with OpenAI and partnering strategically to bring frontier reasoning into the workflows that move money across core, payments, issuer processing, and servicing. agentOS leverages Amazon Bedrock AgentCore to provide secure access to leading AI models, giving financial institutions flexibility as the technology evolves. First Interstate Bank and Boulder Dam Credit Union are running pilots on agentOS, with measurable results across commercial loan onboarding and operational reporting. Salem Five, City National Bank, Bank OZK, and SouthState are co-developing the next wave of agents with Fiserv, with deployments beginning this summer. Close collaboration with these institutions has been central to building an operating system that works for banks. With agentOS, Fiserv brings the scale, expertise, and trust financial institutions require to deploy agentic AI within a governed, audit-ready architecture and convert it into durable operational progress.