お知らせ • Feb 24
RADCOM Ltd. Launches Neura, an AI Agent Suite Designed for Integration into Agentic AI Ecosystems
RADCOM Ltd. announced the launch of RADCOM Neura, an artificial intelligence (AI) agent suite designed for integration into agentic AI ecosystems, created to transform service assurance from reactive monitoring into a foundational enabler of autonomous, intent-driven networks. RADCOM Neura utilizes real-time customer-focused data from RADCOM ACE, combined with a comprehensive suite of AI and machine learning tools, to power a team of specialized AI agents. These agents operate independently across network operations, service assurance, and customer care, helping operators improve efficiency, reduce operational overhead, and consistently deliver better subscriber experiences. By supporting MCP and A2A, RADCOM Neura allows telecom operators to leverage existing AI and agentic AI infrastructure, data sources, and prior investments, while accelerating integration into operational environments and reducing the risk of vendor lock-in. Autonomous AI Across the Network from RAN to Core: RADCOM Neura transforms real-time network data into autonomous intelligence that identifies service quality, user behavior, and performance issues throughout the entire network, from the Radio Access Network (RAN) to the core. Using model context and agent-to-agent collaboration protocols, RADCOM Neura's AI agents automate service assurance, network operations, and customer support tasks, while seamlessly integrating with platforms such as ServiceNow and other service management tools to enhance workflows and accelerate outcomes. This unified approach minimizes manual work for engineering and operations teams, shortens the average time to resolve issues, and ensures quicker, more precise responses to customer-impacting problems. RADCOM's AI-ready data infrastructure provides RADCOM Neura AI agents with accurate, correlated datasets and real-time per-user and per-application insights, enabling them to generate meaningful insights, support sound decision-making, and perform actions safely and efficiently. One Suite, Many Expert AI Agents: RADCOM Neura is designed around a team of specialized AI agents, each dedicated to a specific domain to provide higher accuracy, faster insights, and improved operational results. Unlike single, general-purpose AI models, RADCOM's agents work in parallel, are easier to validate and manage, and can be scaled or upgraded independently. Multiple agents collaborate in real time, such as validating a customer complaint, assessing whether other subscribers are affected by the same issue, and automatically conducting root cause analysis to accelerate resolution and enhance outcomes. It also delivers instant, context-aware insights through simple voice or text interactions. RADCOM will showcase RADCOM Neura at the Mobile World Congress (MWC) in Barcelona, which runs from March 2-5. Designed to be open, vendor-neutral, and cloud-agnostic, RADCOM's solutions drive next-generation network automation, optimization, and efficiency. By leveraging AI-powered intelligence, RADCOM reduces operational costs, enables predictive customer insights, and seamlessly integrates with business support systems (BSS), operations support systems (OSS), and service management platforms. Offering a complete, real-time view of mobile and fixed networks, RADCOM empowers telecom operators to ensure exceptional service quality, enhance user experiences, and build customer-centric networks.