お知らせ • May 06
Blackbaud, Inc. Reveals Extensive Product Updates Driving Connected Experiences for Social Impact Organizations
Blackbaud, Inc. announced that it will share a wide range of enhancements and upcoming innovation across its product portfolio this week at its semi-annual Product Update Briefings, taking place virtually, starting today. Product highlights include: Donor Management Blackbaud Raiser's Edge NXT: Attendees will get an early look at Blackbaud Copilot, a powerful in-product AI agent that will accelerate fundraising success by automating routine tasks and providing data-driven insights, helping fundraisers spend more of their time on the human aspect of fundraising—making personal connections that lead to greater engagement and support. More details will also be shared on the integration with Constant Contact, set to launch mid-2025, that will make best-in-class digital marketing capabilities accessible within Raiser's Edge NXT, empowering customers to streamline digital marketing efforts, deepen connections, and increase campaign effectiveness. Blackbaud Enterprise Fundraising CRM: Updates include improved fundraising and constituent management workflows through Blackbaud's SKY UX open-source user experience framework. Blackbaud CRM Cloud Portal enhancements are bringing new capabilities to speed up recurring processes, increase ease of use, and accelerate the development cycle. Blackbaud Altru: Credit Card Updater is now automatically enabled in Altru to enhance reporting between Altru and Blackbaud Integrated Payments accounts—helping museums and other ticketed attractions avoid disruptions in payment. Data Intelligence Improved Identity Resolution in Predictive Modeling with LiveRamp: This investment is improving the ability to accurately match records of wealth, charitable giving, spending and more to constituent records, creating more actionable predictions and insights for fundraisers using Blackbaud's wealth screening and predictive modeling services. A full rollout of all services is expected by the end of Q2, and Blackbaud is already seeing significant results in match rates. Enhanced Modeling and Segmentation Capabilities for Prospect Insights Pro: Blackbaud is enabling more flexibility for users of Prospect Insights Pro, its AI-powered tool for prospect development, adding new queues and filtering options to suit fundraisers' specific needs. Prospect Insights Pro models will also adaptively learn and identify opportunities to incorporate customer-specific datapoints into predictions. Finance and Grantmaking Blackbaud Financial Edge NXT: Payment Assistant‚ a new automated Accounts Payable payments solution included for free within Financial Edge NXT, is making it easier for finance teams to tailor the payment approval process with a new Tiered Approvals feature that allows for multiple approvers for higher payment amounts. Financial Edge NXT is also becoming more intuitive and effective with enhancements like a new homepage that provides customizable insights and actions, a modernized left-hand navigation system, and the introduction of Action Hubs for greater clarity and efficiency. And with the help of the Blackbaud Copilot AI assistant, users will be able to find information and take actions more effectively. Blackbaud Grantmaking: Blackbaud Grantmaking continues to simplify and streamline the grant application experience for funders and applicants. In addition, through an upcoming integration between Blackbaud Grantmaking and Financial Edge NXT, users will be able to seamlessly connect their grantmaking activities with financial data, streamlining processes such as fund tracking, budget allocation, and reporting, reduce manual data entry for organizations and improving accuracy. online Giving and Payments Blackbaud Luminate Online + Blackbaud TeamRaiser: Customers can now offset processing fees and boost revenue with Donor Cover and Complete Cover—tools that empower donors to optionally cover transaction costs, helping social impact organizations retain up to 100% of every donation. A new feature also allows users to create compelling content faster with a Generative AI Content Writer and Tone Enhancer, designed to help fundraisers craft high-impact messages that resonate with each audience. online Giving: With new website components now available, fundraisers can embed features like goal meters, key metrics, and designation search tools on their websites to enhance the donor experience and make fundraising efforts more engaging and effective. And Blackbaud has continued the international rollout of its Optimized Donation Forms—that provide the best donor experience to help organizations raise more—with the forms now available in the U.S., Australia, New Zealand, and Canada, where they support French-Canadian language. Blackbaud Integrated Payments: With this recently announced expanded payment processing solution, Blackbaud is enabling a more cohesive and seamless ‘Payments-as-a-Service’ experience for customers. In addition, Tap-to-Pay on iPhone is now available for customers processing in U.S. dollars and using the most recent version of the Blackbaud MobilePay Terminal application on an iPhone XS or later. This allows organizations to accept in-person, contactless payments without additional hardware, and supporters can pay using their contactless debit and credit cards, Apple Pay, Google Pay, and other digital wallets by simply tapping their device.