お知らせ • Oct 01
ServiceNow Unveils AI Experience, the UI for Enterprise AI
ServiceNow announced AI Experience, a unified, conversational front door to enterprise AI. With its context-aware interface, the new AI Experience unites people and AI in a seamless, multimodal environment with built-in governance, security, and the trust and transparency customers need as they implement AI meant for scale. Building on the foundation of Now Assist, AI Experience extends across any workflow, including the company's autonomous Customer Relationship Management (CRM) offering, to transform sales and service -- positioned to drive revenue growth and lasting customer loyalty. In an agentic AI era, it elevates the traditional user interface (UI) and becomes the intelligent entry point for employees to access information, delegate tasks, and collaborate with AI. This press release features multimedia. With AI Control Tower -- a central hub for governing, monitoring, and managing any AI asset, native or third-party -- enterprises can deploy AI Experience with confidence, giving them speed without losing security or control. At the core of AI Experience are intelligent, role-aware AI agents that work side-by-side with employees to resolve issues, complete tasks, and drive outcomes. AI agents operate transparently, continuously learn, and give users full visibility and control, keeping AI always in the flow of work on one platform. AI Experience introduces new capabilities such as: AI Voice Agents: Offer hands-free support that retrieve information, update records, and troubleshoot complex issues with human-like fluency. AI Web Agents: Learn from humans to complete tasks across third-party apps and the web -- clicking buttons, filling out online forms, and navigating internal sources and external systems, without APIs or integrations. AI Data Explorer: Connects insights across ServiceNow and external data sources via Workflow Data Fabric, helping users investigate trends, pinpoint root causes, and document findings without leaving their workflow. In service, customers can get their issue resolved or request fulfilled through automation from the channel of their choice. In sales, a new AI-powered Configure, Price, Quote (CPQ) solution accelerates quote generation that matches the customer's need and frees sales reps to focus on customer relationships. Because AI agents and prebuilt workflows are built-in, work moves smoothly across teams and tools. The ServiceNow AI Platform delivers this foundation by uniting AI, data, and workflows to power autonomous actions -- responsibly, transparently, and securely across the enterprise. Building on the governance and security capabilities within the ServiceNow AI Platform, ServiceNow also introduced new capabilities for AI Control Tower that span cross-platform onboarding, proactive risk and compliance monitoring, and real-time value tracking. ServiceNow also announced Now Assist model provider flexibility, which enables customers to integrate and choose from ServiceNow's platform-native LLMs and third-party providers such as Azure OpenAI, part of Microsoft Azure AI Foundry, Anthropic Claude on AWS, or Google Gemini models. This allows organizations to align the most suitable AI model with the distinct demands of each workflow on the ServiceNow AI Platform, at no additional cost. With Workflow Data Fabric, ServiceNow can connect, catalog, and govern data across systems, offering a comprehensive framework for AI. What customers are saying Enterprises at the forefront of innovation are embracing AI Experience to unifyAI, unify AI, data, and workflow, transforming how they work, serve customers, and scale AI.