Reported Earnings • Oct 28
Third quarter 2022 earnings released: US$0.48 loss per share (vs US$0.45 loss in 3Q 2021) Third quarter 2022 results: US$0.48 loss per share (further deteriorated from US$0.45 loss in 3Q 2021). Revenue: US$416.9m (up 20% from 3Q 2021). Net loss: US$59.1m (loss widened 8.6% from 3Q 2021). Revenue is forecast to grow 19% p.a. on average during the next 3 years, compared to a 7.9% growth forecast for the Software industry in Germany. Recent Insider Transactions • Aug 06
Founder recently sold €7.5m worth of stock On the 2nd of August, Mikkel Svane sold around 102k shares on-market at roughly €73.83 per share. This was the largest sale by an insider in the last 3 months. This was Mikkel's only on-market trade for the last 12 months. Reported Earnings • Jul 30
Second quarter 2022 earnings released: US$0.77 loss per share (vs US$0.49 loss in 2Q 2021) Second quarter 2022 results: US$0.77 loss per share (down from US$0.49 loss in 2Q 2021). Revenue: US$407.2m (up 28% from 2Q 2021). Net loss: US$95.1m (loss widened 63% from 2Q 2021). Over the next year, revenue is forecast to grow 24%, compared to a 7.7% growth forecast for the industry in Germany. Buying Opportunity • Jun 11
Now 21% undervalued after recent price drop Over the last 90 days, the stock is down 39%. The fair value is estimated to be €81.28, however this is not to be taken as a buy recommendation but rather should be used as a guide only. Revenue has grown by 25% over the last 3 years. Earnings per share has declined by 12%. Revenue is forecast to grow by 57% in 2 years. Earnings is forecast to grow by 26% in the next 2 years. Reported Earnings • Feb 11
Full year 2021 earnings: Revenues and EPS in line with analyst expectations Full year 2021 results: US$1.87 loss per share (up from US$1.89 loss in FY 2020). Revenue: US$1.34b (up 30% from FY 2020). Net loss: US$223.6m (loss widened 2.5% from FY 2020). Revenue was in line with analyst estimates. Over the next year, revenue is forecast to grow 26%, compared to a 14% growth forecast for the industry in Germany. Breakeven Date Change • Jan 01
Forecast to breakeven in 2024 The 16 analysts covering Zendesk expect the company to break even for the first time. New consensus forecast suggests the company will make a profit of US$5.00m in 2024. Average annual earnings growth of 38% is required to achieve expected profit on schedule. Reported Earnings • Oct 29
Third quarter 2021 earnings released: US$0.45 loss per share (vs US$0.35 loss in 3Q 2020) The company reported a mediocre third quarter result with increased losses and weaker control over costs, although revenues improved. Third quarter 2021 results: Revenue: US$347.0m (up 33% from 3Q 2020). Net loss: US$54.4m (loss widened 34% from 3Q 2020). Reported Earnings • Jul 30
Second quarter 2021 earnings released: US$0.49 loss per share (vs US$0.56 loss in 2Q 2020) The company reported a solid second quarter result with reduced losses, improved revenues and improved control over expenses. Second quarter 2021 results: Revenue: US$318.2m (up 29% from 2Q 2020). Net loss: US$58.4m (loss narrowed 9.7% from 2Q 2020). Recent Insider Transactions • Jun 18
Chief Operating Officer recently sold €348k worth of stock On the 14th of June, Jeffrey Titterton sold around 3k shares on-market at roughly €116 per share. This was the largest sale by an insider in the last 3 months. Jeffrey has been a seller over the last 12 months, reducing personal holdings by €586k. Executive Departure • May 06
CFO & Principal Accounting Officer has left the company On the 5th of May, Elena Gomez's tenure as CFO & Principal Accounting Officer ended after 5.0 years in the role. As of December 2020, Elena personally held 11.18k shares (€1.3m worth at the time). A total of 3 executives have left over the last 12 months. Reported Earnings • May 01
First quarter 2021 earnings released: US$0.41 loss per share (vs US$0.38 loss in 1Q 2020) The company reported a solid first quarter result with improved revenues and control over costs, although losses increased. First quarter 2021 results: Revenue: US$298.0m (up 26% from 1Q 2020). Net loss: US$49.0m (loss widened 14% from 1Q 2020). Anuncio • Apr 30
Zendesk, Inc. Provided Earnings Guidance for the Quarter Ending June 30, 2021 and Full Year Ending December 31, 2021 Zendesk, Inc. provided earnings guidance for the quarter ending June 30, 2021 and full year ending December 31, 2021. For the quarter, the company expected revenue to be in the range of $317 million to $322 million. GAAP operating loss is expected to be in the range of $42 million to $38 million.
For full year, the company expected revenue to be in the range of $1.298 billion to $1.318 billion. GAAP operating loss is expected to be in the range of $160 to $155 million. Is New 90 Day High Low • Mar 10
New 90-day low: €105 The company is down 3.0% from its price of €109 on 10 December 2020. The German market is up 9.0% over the last 90 days, indicating the company underperformed over that time. It also underperformed the Software industry, which is up 4.0% over the same period. According to the Simply Wall St valuation model, the estimated intrinsic value of the company is €57.13 per share. Anuncio • Mar 05
Voluntis Strengthens its Global Customer Support Services in Collaboration with Zendesk Voluntis announced the upgrade of its global customer support infrastructure in collaboration with Zendesk. In the new collaboration, Voluntis will leverage Zendesk’s capabilities to integrate and streamline the support services it provides for its pharma partners as part of the commercialization of co-developed digital therapeutics and in full compliance with applicable regulations. The new support infrastructure will notably ensure a better coordination of all activities related to support and maintenance of its digital therapeutics due to user assistance services including technical support, complaint handling and device vigilance services regrouped under a unified platform. It will also offer new abilities to enhance self-service and omni-channel support options for patients and healthcare professionals. Furthermore, new data-driven capabilities for fostering continuous product and process improvement have been integrated into the platform. The new service infrastructure is designed to be compliant with HIPAA, GDPR, SOC 2 Type II, ISO 27001 standards, in line with Voluntis’s global compliance and quality policies. Anuncio • Mar 03
Zendesk, Inc. Announces Executive Changes, Effective March 17, 2021 On February 23, 2021, Ying (“Christina”) Liu notified Zendesk, Inc. of her intent to resign from her position as Chief Accounting Officer and Principal Accounting Officer of the Company, effective March 17, 2021. Elena Gomez will serve as the Principal Accounting Officer of the Company, effective March 17, 2021. Ms. Liu’s decision to resign is not related to any disagreement with the Company on any matter relating to the Company’s accounting, strategy, management, operations, policies, regulatory matters, or practices (financial or otherwise). Reported Earnings • Feb 06
Full year 2020 earnings released: US$1.89 loss per share (vs US$1.53 loss in FY 2019) The company reported a soft full year result with increased losses and weaker control over costs, although revenues improved. Full year 2020 results: Revenue: US$1.03b (up 26% from FY 2019). Net loss: US$218.2m (loss widened 29% from FY 2019). Analyst Estimate Surprise Post Earnings • Feb 06
Revenue beats expectations Revenue exceeded analyst estimates by 0.5%. Over the next year, revenue is forecast to grow 26%, compared to a 20% growth forecast for the Software industry in Germany. Anuncio • Feb 05
Zendesk, Inc. Announces Resignation of Elena Gomez as Chief Financial Officer and Principal Financial Office, Effective in the Quarter Ending June 30, 2021 On January 31, 2021, Elena Gomez notified Zendesk, Inc. of her intent to resign from her position as Chief Financial Officer and Principal Financial Officer of the Company, which the Company expects to become effective in the quarter ending June 30, 2021 and no earlier than the filing of the Company's Form 10-Q for the quarter ending March 31, 2021. Ms. Gomez will continue to serve as Chief Financial Officer of the Company until her resignation becomes effective. Ms. Gomez’s decision to resign is not related to any disagreement with the Company on any matter relating to the Company’s accounting, strategy, management, operations, policies, regulatory matters, or practices (financial or otherwise). Anuncio • Feb 02
Zendesk Unveils New Suite With Powerful Messaging Solution Zendesk, Inc. announced the general availability of its comprehensive messaging solution as part of the new Zendesk Suite. The new package brings together all Zendesk's service capabilities, including messaging, into one complete offering that brings radical simplicity to the enterprise software space. Zendesk's powerful messaging tools are designed to give businesses the ability to have continuous, convenient and personalized conversations whether customers want to text, chat on their computer, reach out over WhatsApp, and more. Companies can now provide connected conversational experiences across web, mobile, and social channels that work easily out-of-the-box with built in automation and the power to scale to support modern enterprise needs. Zendesk’s messaging solution also offers advanced capabilities including proactive notifications, enabling specialized third-party bots, and allowing customers to transact directly within the conversation when browsing products, reserving seats, or making payments. Zendesk was one of the first SaaS companies to democratize the way businesses offered email support, and with its new Suite, is now leading the shift to messaging-driven relationships. In recent years, the company wholly focused on being champions of customer service, and built solutions on the belief that every relationship between a customer and brand should be reflected through one, ongoing conversation, no matter the channel or device. By evolving the new Suite to include its comprehensive messaging solutions, Zendesk continues to arm businesses with the best technology to meet their customers’ needs - it makes it easy for companies to give customers the support they want, sets teams up for success with a unified agent workspace, and helps keep businesses in sync with an open and flexible platform. In addition, Zendesk’s enterprise-class security, scalable infrastructure, and industry leading workforce and change management tools provide all businesses with the ability to manage their teams, data and operations. Is New 90 Day High Low • Jan 26
New 90-day high: €125 The company is up 40% from its price of €89.43 on 28 October 2020. The German market is up 16% over the last 90 days, indicating the company outperformed over that time. It also outperformed the Software industry, which is up 10.0% over the same period. According to the Simply Wall St valuation model, the estimated intrinsic value of the company is €134 per share. Is New 90 Day High Low • Jan 09
New 90-day high: €122 The company is up 33% from its price of €91.38 on 09 October 2020. The German market is up 9.0% over the last 90 days, indicating the company outperformed over that time. It also outperformed the Software industry, which is down 17% over the same period. According to the Simply Wall St valuation model, the estimated intrinsic value of the company is €129 per share. Anuncio • Jan 08
Zendesk, Inc. to Report Q4, 2020 Results on Feb 04, 2021 Zendesk, Inc. announced that they will report Q4, 2020 results After-Market on Feb 04, 2021 Anuncio • Dec 19
Solvvy's Next-Gen Chatbot Platform Enhances Omnichannel Capabilities with Zendesk Sunshine Solvvy announced a partnership with Zendesk, Inc. and integration with the Sunshine platform. Solvvy now seamlessly integrates with Zendesk's open and flexible CRM platform, Sunshine, allowing Solvvy users to offer multi-channel support that spans communication tools like Facebook Messenger, WhatsApp, SMS, and other messaging channels that customers are increasingly using to reach out to businesses. Solvvy integrates with leading CRM platforms such as Zendesk to help clients design, deploy and monitor CX automation effortlessly. Built with advanced AI, Machine Learning, and Natural Language Processing technologies, Solvvy's platform supports fast, personalized customer self-service at scale and no-code Workflows that help support leaders create custom, accurate solutions for almost any issue. Solvvy can be rapidly deployed without engineering work or constant maintenance required from the client, so clients quickly see higher self-service rates (25-70%), fewer support tickets, and improved customer satisfaction. Anuncio • Dec 17
Zendesk, Inc. Becomes First Customer Experience Platform to Join Unity Verified Solutions Partner Program Zendesk, Inc. is building on its customer experience leadership by becoming a Unity Verified Solutions Partner. Being a Verified Solutions Partner means Zendesk has been verified by Unity to ensure its SDK is optimized for the latest version of the Unity editor, providing a seamless experience for Unity developers. This partnership enables players to get immediate help without having to leave the game or interrupt their experience. The partnership with Unity, the world’s leading platform for creating and operating real-time 3D content, will provide integrated customer support functionality that can be set up in minutes, directly within some of present most popular games. Zendesk joins Unity's Verified Solutions Partner program as the first native customer support SDK that has been verified to ensure compatibility and stability with the Unity platform. Anuncio • Nov 19
Climb Channel Solutions to Distribute Zendesk Inc. Service-First CRM Solutions Climb Channel Solutions will begin to distribute Zendesk Inc.'s Customer Relationship Management (CRM) software. The service-first CRM offering is a powerful and flexible software to help companies foster better customer relationships at scale. Zendesk allows businesses to naturally converse with customers on the channel(s) of their choice while maintaining a comprehensive, unified view of the customer. The customer engagement software works seamlessly as a single toolset across channels including email, chat, voice, Facebook Messenger, WhatsApp, Twitter Direct Message, WeChat, and more. The Zendesk technology is sophisticated enough to meet complex needs, and simple enough to let companies get up and running immediately. Service teams can customize their support environment based on use case or channel with little to no code required. The addition of Zendesk to the Climb Channel Solutions product portfolio is an example of Climb's dedication to provide value to customers. Access to Zendesk's CRM solution provides companies the ability to build an open and flexible experience in which to serve their customers of many sizes across many industries. Anuncio • Nov 11
Zendesk, Inc. Announces Expanded Capabilities to Its Service-First CRM Solutions Zendesk, Inc. announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities is a strategic partnership -- among the first of its kind -- that expands the current integration with Messenger and empowers companies to immediately engage with customers, share information, and respond to questions across all Facebook messaging services including WhatsApp, Messenger, and Instagram. As customers rapidly shift to messaging as a primary way to communicate with friends, family, and businesses, over 34,000 forward-thinking Zendesk customers have already shown strong demand for Facebook’s messaging channels by adding WhatsApp and/or Messenger to their support offerings. According to insights from research by Zendesk and ESG [2], companies with the best customer experiences (CX) invest in offering more channels to their customers, with CX-focused organizations showing they are much more likely to have embraced messaging apps (89%) and social media (87%) than their competitors. Reported Earnings • Oct 30
Third quarter earnings released Over the last 12 months the company has reported total losses of US$184.3m, with losses widening by 11% from the prior year. Total revenue was US$975.9m over the last 12 months, up 28% from the prior year. Analyst Estimate Surprise Post Earnings • Oct 30
Third-quarter earnings released: Revenue beats expectations Third-quarter revenue exceeded analyst estimates by 3.2% at US$261.9m. Revenue is forecast to grow 24% over the next year, compared to a 14% growth forecast for the Software industry in Germany.