Stock Analysis Report

Executive Summary

TTEC Holdings, Inc., a customer experience technology and services company, focuses on the design, implementation, and delivery of transformative customer experience for various brands.

Snowflake Analysis

Proven track record with adequate balance sheet.

Similar Companies

Share Price & News

How has TTEC Holdings's share price performed over time and what events caused price changes?

Latest Share Price and Events

Stable Share Price: TTEC's share price has been volatile over the past 3 months.

Market Performance

7 Day Return






US Market

1 Year Return






US Market

Return vs Industry: TTEC underperformed the US IT industry which returned -3.5% over the past year.

Return vs Market: TTEC exceeded the US Market which returned -11.5% over the past year.

Shareholder returns

7 Day14.3%13.5%10.5%
30 Day-10.5%-14.5%-15.4%
90 Day-10.0%-17.4%-21.4%
1 Year-4.4%-5.1%-2.5%-3.5%-9.6%-11.5%
3 Year21.0%16.2%59.2%52.4%12.6%5.4%
5 Year45.0%35.4%89.2%72.7%32.8%18.1%

Price Volatility Vs. Market

How volatile is TTEC Holdings's share price compared to the market and industry in the last 5 years?

Simply Wall St News


Is TTEC Holdings undervalued compared to its fair value and its price relative to the market?


Undervalued compared to fair value

Share Price vs. Fair Value

Below Fair Value: TTEC ($34.4) is trading below our estimate of fair value ($57.86)

Significantly Below Fair Value: TTEC is trading below fair value by more than 20%.

Price To Earnings Ratio

PE vs Industry: TTEC is good value based on its PE Ratio (20.7x) compared to the IT industry average (24.8x).

PE vs Market: TTEC is poor value based on its PE Ratio (20.7x) compared to the US market (13x).

Price to Earnings Growth Ratio

PEG Ratio: TTEC is poor value based on its PEG Ratio (1.5x)

Price to Book Ratio

PB vs Industry: TTEC is overvalued based on its PB Ratio (3.8x) compared to the US IT industry average (2.7x).

Next Steps

Future Growth

How is TTEC Holdings forecast to perform in the next 1 to 3 years based on estimates from 6 analysts?


Forecasted annual earnings growth

Earnings and Revenue Growth Forecasts

Analyst Future Growth Forecasts

Earnings vs Savings Rate: TTEC's forecast earnings growth (14.2% per year) is above the savings rate (1.7%).

Earnings vs Market: TTEC's earnings (14.2% per year) are forecast to grow faster than the US market (12.3% per year).

High Growth Earnings: TTEC's earnings are forecast to grow, but not significantly.

Revenue vs Market: TTEC's revenue (5.9% per year) is forecast to grow slower than the US market (7.3% per year).

High Growth Revenue: TTEC's revenue (5.9% per year) is forecast to grow slower than 20% per year.

Earnings per Share Growth Forecasts

Future Return on Equity

Future ROE: TTEC's Return on Equity is forecast to be low in 3 years time (19.9%).

Next Steps

Past Performance

How has TTEC Holdings performed over the past 5 years?


Historical annual earnings growth

Earnings and Revenue History

Quality Earnings: TTEC has high quality earnings.

Growing Profit Margin: TTEC's current net profit margins (4.7%) are higher than last year (2.4%).

Past Earnings Growth Analysis

Earnings Trend: TTEC's earnings have declined by -13.2% per year over the past 5 years.

Accelerating Growth: TTEC's earnings growth over the past year (115.4%) exceeds its 5-year average (-13.2% per year).

Earnings vs Industry: TTEC earnings growth over the past year (115.4%) exceeded the IT industry 14.3%.

Return on Equity

High ROE: TTEC's Return on Equity (17.6%) is considered low.

Next Steps

Financial Health

How is TTEC Holdings's financial position?

Financial Position Analysis

Short Term Liabilities: TTEC's short term assets ($549.8M) exceed its short term liabilities ($363.3M).

Long Term Liabilities: TTEC's short term assets ($549.8M) exceed its long term liabilities ($532.8M).

Debt to Equity History and Analysis

Debt Level: TTEC's debt to equity ratio (60.3%) is considered high.

Reducing Debt: TTEC's debt to equity ratio has increased from 21.8% to 60.3% over the past 5 years.

Debt Coverage: TTEC's debt is well covered by operating cash flow (82.1%).

Interest Coverage: TTEC's interest payments on its debt are well covered by EBIT (7.6x coverage).

Balance Sheet

Inventory Level: TTEC has a high level of physical assets or inventory.

Debt Coverage by Assets: TTEC's debt is covered by short term assets (assets are 1.9x debt).

Next Steps


What is TTEC Holdings's current dividend yield, its reliability and sustainability?


Current Dividend Yield

Upcoming Dividend Payment

TodayMar 28 2020Ex Dividend DateMar 31 2020Dividend Pay DateApr 16 202016 days from Ex DividendBuy in the next 3 days to receive the upcoming dividend

Dividend Yield vs Market

Notable Dividend: TTEC's dividend (1.98%) isn’t notable compared to the bottom 25% of dividend payers in the US market (1.98%).

High Dividend: TTEC's dividend (1.98%) is low compared to the top 25% of dividend payers in the US market (5.45%).

Stability and Growth of Payments

Stable Dividend: Whilst dividend payments have been stable, TTEC has been paying a dividend for less than 10 years.

Growing Dividend: TTEC's dividend payments have increased, but the company has only paid a dividend for 5 years.

Current Payout to Shareholders

Dividend Coverage: With its reasonably low payout ratio (37.3%), TTEC's dividend payments are well covered by earnings.

Future Payout to Shareholders

Future Dividend Coverage: TTEC's dividends in 3 years are forecast to be well covered by earnings (26.5% payout ratio).

Next Steps


How experienced are the management team and are they aligned to shareholders interests?


Average management tenure


Ken Tuchman (59yo)





Mr. Kenneth D. Tuchman, also known as Ken, founded TeleTech Holdings, Inc.’s (“TeleTech”) predecessor company in 1982 and has served as the Chairman of the Board since 1994. Mr. Tuchman served as TeleTech  ...

CEO Compensation Analysis

Compensation vs Market: Ken's total compensation ($USD70.33K) is below average for companies of similar size in the US market ($USD4.54M).

Compensation vs Earnings: Ken's compensation has been consistent with company performance over the past year.

Leadership Team

Kenneth Tuchman
Founder19yrsUS$70.33k60.26% $963.7m
Regina Paolillo
Executive VP and Chief Financial & Administrative Officer8.33yrsUS$1.76m0.41% $6.6m
Judith Hand
Executive VP & Chief Revenue Officer2.17yrsUS$1.32m0.36% $5.7m
Martin DeGhetto
Executive Vice President of Engage8.17yrsUS$1.32m0.11% $1.8m
Steven Pollema
Chief Operating Officer of Digital4.67yrsUS$908.21k0.048% $761.4k
Chandrasekar Venkataramani
Chief Information Officer1.17yrsno datano data
Paul Miller
Head of Investor Relations6.92yrsno datano data
Margaret McLean
Senior VP6.75yrsUS$1.22m0.079% $1.3m
Nick Cerise
Senior VP & Chief Marketing Officer0.58yrno datano data
Michael Wellman
Chief People Officer of Human Resources & Senior VP3.75yrsno datano data


Average Tenure


Average Age

Experienced Management: TTEC's management team is seasoned and experienced (5.7 years average tenure).

Board Members

Kenneth Tuchman
Founder19yrsUS$70.33k60.26% $963.7m
Gregory Conley
Independent Director7.92yrsUS$211.99k0.027% $424.1k
Robert Frerichs
Independent Director7.58yrsUS$213.49k0.052% $824.0k
Steven Anenen
Independent Director3.83yrsUS$179.99k0.027% $434.5k
Tracy Bahl
Independent Director6.67yrsUS$199.99k0.040% $644.7k
Marc Holtzman
Independent Director5.67yrsUS$174.99k0.042% $666.4k
Ekta Singh-Bushell
Independent Director2.83yrsUS$191.52k0.016% $261.0k


Average Tenure


Average Age

Experienced Board: TTEC's board of directors are considered experienced (6.7 years average tenure).


Who are the major shareholders and have insiders been buying or selling?

Insider Trading Volume

Insider Buying: TTEC insiders have only sold shares in the past 3 months.

Recent Insider Transactions

Ownership Breakdown

Dilution of Shares: Shareholders have not been meaningfully diluted in the past year.

Top Shareholders

Company Information

TTEC Holdings, Inc.'s company bio, employee growth, exchange listings and data sources

Key Information

  • Name: TTEC Holdings, Inc.
  • Ticker: TTEC
  • Exchange: NasdaqGS
  • Founded: 1982
  • Industry: Data Processing and Outsourced Services
  • Sector: Software
  • Market Cap: US$1.599b
  • Shares outstanding: 46.49m
  • Website:

Number of Employees


  • TTEC Holdings, Inc.
  • 9197 South Peoria Street
  • Englewood
  • Colorado
  • 80112
  • United States


TickerExchangePrimary SecuritySecurity TypeCountryCurrencyListed on
TTECNasdaqGS (Nasdaq Global Select)YesCommon StockUSUSDAug 1996
TH1DB (Deutsche Boerse AG)YesCommon StockDEEURAug 1996


TTEC Holdings, Inc., a customer experience technology and services company, focuses on the design, implementation, and delivery of transformative customer experience for various brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, and insight-driven customer experience solutions for its clients; and TTEC Engage that provides essential technologies, human resources, infrastructure, and processes to operate customer care, acquisition, and fraud detection and prevention services. It serves clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation, and travel industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, Hong Kong, India, Ireland, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, the United Arab Emirates, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado. 

Company Analysis and Financial Data Status

All financial data provided by Standard & Poor's Capital IQ.
DataLast Updated (UTC time)
Company Analysis2020/03/28 01:55
End of Day Share Price2020/03/27 00:00
Annual Earnings2019/12/31

Unless specified all financial data is based on a yearly period but updated quarterly. This is known as Trailing Twelve Month (TTM) or Last Twelve Month (LTM) Data. Learn more here.