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Support.com

Nasdaq:SPRT
Snowflake Description

Flawless balance sheet and overvalued.

The Snowflake is generated from 30 checks in 5 different areas, read more below.
SPRT
Nasdaq
$42M
Market Cap
  1. Home
  2. US
  3. Software
Company description

Support.com, Inc. provides customer support services, end user software, and cloud-based software primarily in the United States. The last earnings update was 9 days ago. More info.


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SPRT Share Price and Events
7 Day Returns
-3.5%
NasdaqCM:SPRT
3.8%
US Software
2.9%
US Market
1 Year Returns
-21%
NasdaqCM:SPRT
22%
US Software
1.4%
US Market
SPRT Shareholder Return
  7 Day 30 Day 90 Day 1 Year 3 Year 5 Year
Support.com (SPRT) -3.5% -5.9% -9% -21% -12% -72.4%
US Software 3.8% 4.9% 16% 22% 107.4% 132.9%
US Market 2.9% 2.5% 10% 1.4% 38.3% 42%
1 Year Return vs Industry and Market
  • SPRT underperformed the Software industry which returned 22% over the past year.
  • SPRT underperformed the Market in United States of America which returned 1.4% over the past year.
Price Volatility
SPRT
Industry
5yr Volatility vs Market
Related Companies

SPRT Value

 Is Support.com undervalued based on future cash flows and its price relative to the stock market?

Value is all about what a company is worth versus what price it is available for. If you went into a grocery store and all the bananas were on sale at half price, they could be considered undervalued.
INTRINSIC VALUE BASED ON FUTURE CASH FLOWS
Here we compare the current share price of Support.com to its discounted cash flow analysis.value.

The discounted cash flow value is simply looking at what the company is worth today, based on estimates of how much money it is expected to make in the future.
Raw Data    Our intrinsic value calculation method has changed recently, learn more here.

Below are the data sources, inputs and calculation used to determine the intrinsic value for Support.com.

NasdaqCM:SPRT Discounted Cash Flow Data Sources
Data Point Source Value
Valuation Model 2 Stage Free Cash Flow to Equity
Levered Free Cash Flow Extrapolated from most recent financials. See below
Discount Rate (Cost of Equity) See below 9.2%
Perpetual Growth Rate 10-Year US Government Bond Rate 2.7%

An important part of a discounted cash flow is the discount rate, below we explain how it has been calculated.

Calculation of Discount Rate/ Cost of Equity for NasdaqCM:SPRT
Data Point Calculation/ Source Result
Risk-Free Rate 10-Year US Govt Bond Rate 2.7%
Equity Risk Premium S&P Global 6%
Software Unlevered Beta Simply Wall St/ S&P Global 1.14
Re-levered Beta = Unlevered beta (1 + (1- tax rate) (Debt/Equity))
= 1.139 (1 + (1- 21%) (0%))
1.093
Levered Beta Levered Beta limited to 0.8 to 2.0
(practical range for a stable firm)
1.09
Discount Rate/ Cost of Equity = Cost of Equity = Risk Free Rate + (Levered Beta * Equity Risk Premium)
= 2.73% + (1.093 * 5.96%)
9.25%

Discounted Cash Flow Calculation for NasdaqCM:SPRT using 2 Stage Free Cash Flow to Equity Model

The calculations below outline how an intrinsic value for Support.com is arrived at by discounting future cash flows to their present value using the 2 stage method. We try to start with analysts estimates of free cash flow, however if these are not available we use the most recent financial results. In the 1st stage we continue to grow the free cash flow over a 10 year period, with the growth rate trending towards the perpetual growth rate used in the 2nd stage. The 2nd stage assumes the company grows at a stable rate into perpetuity.

NasdaqCM:SPRT DCF 1st Stage: Next 10 year cash flow forecast
Levered FCF (USD, Millions) Source Present Value
Discounted (@ 9.25%)
2019 0.88 Est @ 77.76% 0.80
2020 1.36 Est @ 55.25% 1.14
2021 1.90 Est @ 39.5% 1.46
2022 2.44 Est @ 28.47% 1.72
2023 2.95 Est @ 20.75% 1.90
2024 3.40 Est @ 15.34% 2.00
2025 3.80 Est @ 11.56% 2.04
2026 4.14 Est @ 8.91% 2.04
2027 4.43 Est @ 7.06% 2.00
2028 4.68 Est @ 5.76% 1.93
Present value of next 10 years cash flows $17.04
NasdaqCM:SPRT DCF 2nd Stage: Terminal Value
Calculation Result
Terminal Value = FCF2028 × (1 + g) ÷ (Discount Rate – g)
= $4.68 × (1 + 2.73%) ÷ (9.25% – 2.73%)
$73.83
Present Value of Terminal Value = Terminal Value ÷ (1 + r)10
= $73.83 ÷ (1 + 9.25%)10
$30.49
NasdaqCM:SPRT Total Equity Value
Calculation Result
Total Equity Value = Present value of next 10 years cash flows + Terminal Value
= $17.04 + $30.49
$47.53
Equity Value per Share
(USD)
= Total value / Shares Outstanding
= $47.53 / 18.96
$2.51
NasdaqCM:SPRT Discount to Share Price
Calculation Result
Value per share (USD) From above. $2.51
Current discount Discount to share price of $2.22
= -1 x ($2.22 - $2.51) / $2.51
11.5%

Learn more about our DCF calculations in Simply Wall St’s analysis model .

Current Discount
Amount off the current price Support.com is available for.
Intrinsic value
11%
Share price is $2.22 vs Future cash flow value of $2.51
Current Discount Checks
For Support.com to be considered undervalued it must be available for at least 20% below the current price. Less than 40% is even better.
  • Support.com's share price is below the future cash flow value, but not at a moderate discount (< 20%).
  • Support.com's share price is below the future cash flow value, but not at a substantial discount (< 40%).
PRICE RELATIVE TO MARKET
We can also value a company based on what the stock market is willing to pay for it. This is similar to the price of fruit (e.g. Mangoes or Avocados) increasing when they are out of season, or how much your home is worth.

The amount the stock market is willing to pay for Support.com's earnings, growth and assets is considered below, and whether this is a fair price.
Price based on past earnings
Are Support.com's earnings available for a low price, and how does this compare to other companies in the same industry?
Raw Data
NasdaqCM:SPRT PE (Price to Earnings) Ratio Data Sources
Data Point Source Value
Earnings Per Share * Company Filings (2018-12-31) in USD $-0.48
NasdaqCM:SPRT Share Price ** NasdaqCM (2019-03-15) in USD $2.22
United States of America Software Industry PE Ratio Median Figure of 84 Publicly-Listed Software Companies 52.96x
United States of America Market PE Ratio Median Figure of 3,054 Publicly-Listed Companies 17.61x

* Trailing twelve months (TTM) annual GAAP earnings per share excluding extraordinary items.

** Primary Listing of Support.com.

NasdaqCM:SPRT PE (Price to Earnings) Ratio Calculation
Calculation Outcome
PE Ratio

= NasdaqCM:SPRT Share Price ÷ EPS (both in USD)

= 2.22 ÷ -0.48

-4.59x

Learn more about our ratios and growth rates in Simply Wall St’s analysis model >

  • Support.com is loss making, we can't compare its value to the US Software industry average.
  • Support.com is loss making, we can't compare the value of its earnings to the United States of America market.
Price based on expected Growth
Does Support.com's expected growth come at a high price?
Raw Data
NasdaqCM:SPRT PEG (Price to Earnings to Growth) Ratio Data Sources
Data Point Source Value
PE Ratio See PE Ratio Section -4.59x
Net Income Annual Growth Rate See Future Growth Section.
Line of Best Fit* through Consensus Estimate Earnings of 0 Analysts
Not available
United States of America Software Industry PEG Ratio Median Figure of 66 Publicly-Listed Software Companies 3.54x
United States of America Market PEG Ratio Median Figure of 2,109 Publicly-Listed Companies 1.47x

*Line of best fit is calculated by linear regression .

Learn more about our ratios and growth rates in Simply Wall St’s analysis model >

  • Unable to calculate PEG ratio for Support.com, we can't assess if its growth is good value.
Price based on value of assets
What value do investors place on Support.com's assets?
Raw Data
NasdaqCM:SPRT PB (Price to Book) Ratio Data Sources
Data Point Source Value
Book Value per Share Company Filings (2018-12-31) in USD $2.53
NasdaqCM:SPRT Share Price * NasdaqCM (2019-03-15) in USD $2.22
United States of America Software Industry PB Ratio Median Figure of 220 Publicly-Listed Software Companies 5.71x
United States of America Market PB Ratio Median Figure of 5,152 Publicly-Listed Companies 1.87x
NasdaqCM:SPRT PB (Price to Book) Ratio Calculation
Calculation Outcome
PB Ratio

= NasdaqCM:SPRT Share Price ÷ Book Value per Share (both in USD)

= 2.22 ÷ 2.53

0.88x

* Primary Listing of Support.com.

Learn more about our ratios and growth rates in Simply Wall St’s analysis model >

  • Support.com is good value based on assets compared to the US Software industry average.
X
Value checks
We assess Support.com's value by looking at:
  1. Is the discounted cash flow value less than 20%, or 40% of the share price? (2 checks) ( Click here or on bar chart for details of DCF calculation. )
  2. Is the PE ratio less than the market average, and/ or less than the Software industry average (and greater than 0)? (2 checks)
  3. Is the PEG ratio within a reasonable range (0 to 1)? (1 check)
  4. Is the PB ratio less than the Software industry average (and greater than 0)? (1 check)
  5. Support.com has a total score of 1/6, see the detailed checks below.

    Note: We use GAAP Earnings per Share in all our calculations including PE and PEG Ratio.

    Full details on the Value part of the Simply Wall St company analysis model.

SPRT Future Performance

 How is Support.com expected to perform in the next 1 to 3 years based on estimates from 0 analysts?

In this section we usually present revenue and earnings growth projections based on the consensus estimates of professional analysts to help investors understand the company’s ability to generate profit. But as Support.com has not provided enough past data and has no analyst forecast, its future earnings cannot be reliably calculated by extrapolating past data or using analyst predictions.

This is quite a rare situation as 97% of companies covered by Simply Wall St do have past financial data. You can see them here.

Show me the analysis anyway

The future performance of a company is measured in the same way as past performance, by looking at estimated growth and how much profit it is expected to make.

Future estimates come from professional analysts. Just like forecasting the weather, they don’t always get it right!
Annual Growth Rate
16.1%
Expected Software industry annual growth in earnings.
Earnings growth vs Low Risk Savings
Is Support.com expected to grow at an attractive rate?
  • Unable to compare Support.com's earnings growth to the low risk savings rate as no estimate data is available.
Growth vs Market Checks
  • Unable to compare Support.com's earnings growth to the United States of America market average as no estimate data is available.
  • Unable to compare Support.com's revenue growth to the United States of America market average as no estimate data is available.
Annual Growth Rates Comparison
Raw Data
NasdaqCM:SPRT Future Growth Rates Data Sources
Data Point Source Value (per year)
United States of America Software Industry Earnings Growth Rate Market Cap Weighted Average 16.1%
United States of America Software Industry Revenue Growth Rate Market Cap Weighted Average 10.8%
United States of America Market Earnings Growth Rate Market Cap Weighted Average 14.3%
United States of America Market Revenue Growth Rate Market Cap Weighted Average 7.1%

*Line of best fit is calculated by linear regression .

Industry and Market average data is calculated daily.

Learn more about our growth rate calculations in Simply Wall St’s analysis model.

Analysts growth expectations
Raw Data
NasdaqCM:SPRT Analysts Growth Expectations Data Sources
Data Point Source Value
Past Financials Company Filings (2 months ago) See Below
Future Estimates Average of up to 0 Analyst Estimates (S&P Global) See Below
All numbers in USD Millions and using Trailing twelve months (TTM) annual period rather than quarterly.
NasdaqCM:SPRT Future Estimates Data
Date (Data in USD Millions) Revenue Cash Flow Net Income * Avg. No. Analysts
NasdaqCM:SPRT Past Financials Data
Date (Data in USD Millions) Revenue Cash Flow Net Income *
2018-12-31 70 1 -9
2018-09-30 68 -1 -10
2018-06-30 65 -3 0
2018-03-31 62 -3 -1
2017-12-31 60 -4 -2
2017-09-30 58 -5 -5
2017-06-30 59 -6 -7
2017-03-31 59 -10 -13
2016-12-31 62 -11 -16
2016-09-30 63 -12 -18
2016-06-30 65 -11 -20
2016-03-31 71 -9 -29

*GAAP earnings excluding extraordinary items.

Super high growth metrics
High Growth Checks
  • Unable to determine if Support.com is high growth as no earnings estimate data is available.
  • Unable to determine if Support.com is high growth as no revenue estimate data is available.
Past and Future Earnings per Share
The accuracy of the analysts who estimate the future performance data can be gauged below. We look back 3 years and see if they were any good at predicting what actually occurred. We also show the highest and lowest estimates looking forward to see if there is a wide range.
Raw Data
NasdaqCM:SPRT Past and Future Earnings per Share
Data Point Source Value
Past Financials Company Filings (2 months ago) See Below
Future Estimates Average of up to 0 Analyst Estimates (S&P Global) See Below

All data from Support.com Company Filings, last reported 2 months ago, and in Trailing twelve months (TTM) annual period rather than quarterly.

NasdaqCM:SPRT Future Estimates Data
Date (Data in USD Millions) EPS * EPS High Estimate EPS Low Estimate Avg. No. Analysts
NasdaqCM:SPRT Past Financials Data
Date (Data in USD Millions) EPS *
2018-12-31 -0.48
2018-09-30 -0.52
2018-06-30 -0.02
2018-03-31 -0.05
2017-12-31 -0.08
2017-09-30 -0.25
2017-06-30 -0.38
2017-03-31 -0.70
2016-12-31 -0.88
2016-09-30 -0.97
2016-06-30 -1.07
2016-03-31 -1.60

*GAAP earnings excluding extraordinary items.

Performance in 3 years
In the same way as past performance we look at the future estimated return (profit) compared to the available funds. We do this looking forward 3 years.
  • Unable to establish if Support.com will efficiently use shareholders’ funds in the future without estimates of Return on Equity.

Next steps:

  1. Examine Support.com's financial health to determine how well-positioned it is against times of financial stress by looking at its level of debt over time and how much cash it has left.
  2. Support.com's future outlook can be gauged by looking at industry trends and market size, and determining how well-positioned the company is compared to its competitors. Take a look at other high-growth Software companies here
  3. Support.com's competitive advantages and company strategy can generally be found in its financial reports archived here.
  4. Use fundamentals to screen for another stock to analyse from our database of over 75,000 companies worldwide
X
Future performance checks
We assess Support.com's future performance by looking at:
  1. Is the annual earnings growth rate expected to beat the low risk savings rate, plus a premium to keep pace with inflation?
  2. Is the annual earnings growth rate expected to beat the average growth rate in earnings of the United States of America market? (1 check)
  3. Is the annual revenue growth rate expected to beat the average growth rate in revenue of the United States of America market? (1 check)
  4. Is the annual earnings growth rate expected to be above 20%? (1 check)
  5. Is the annual revenue growth rate expected to be above 20%? (1 check)
  6. Is the Return on Equity in 3 years expected to be over 20%? (1 check)
Some of the above checks will fail if the company is expected to be loss making in the relevant year.
Support.com has a total score of 0/6, see the detailed checks below.

Note 1: We use GAAP Net Income Excluding Exceptional Items for our Earnings in all our calculations.

Full details on the Future part of the Simply Wall St company analysis model.

SPRT Past Performance

  How has Support.com performed over the past 5 years?

The past performance of a company can be measured by how much growth it has experienced and how much profit it makes relative to the funds and assets it has available.
Past earnings growth
Below we compare Support.com's growth in the last year to its industry (Software).
Past Earnings growth analysis
We also check if the company has grown in the past 5 years, and whether it has maintained that growth in the year.
  • Support.com does not make a profit and their year on year earnings growth rate was negative over the past 5 years.
  • Unable to compare Support.com's 1-year earnings growth to the 5-year average as it is not currently profitable.
  • Unable to compare Support.com's 1-year growth to the US Software industry average as it is not currently profitable.
Earnings and Revenue History
Support.com's revenue and profit over the past 5 years is shown below, any years where they have experienced a loss will show up in red.
Raw Data

All data from Support.com Company Filings, last reported 2 months ago, and in Trailing twelve months (TTM) annual period rather than quarterly.

NasdaqCM:SPRT Past Revenue, Cash Flow and Net Income Data
Date (Data in USD Millions) Revenue Net Income * G+A Expenses R&D Expenses
2018-12-31 69.55 -9.10 9.23 2.78
2018-09-30 68.30 -9.82 9.27 2.69
2018-06-30 65.31 -0.45 9.66 2.63
2018-03-31 62.35 -1.01 10.39 2.82
2017-12-31 60.12 -1.53 11.12 3.03
2017-09-30 58.44 -4.71 12.90 3.54
2017-06-30 58.93 -7.07 14.45 4.25
2017-03-31 59.35 -12.93 17.73 4.79
2016-12-31 61.66 -16.24 19.63 5.58
2016-09-30 62.76 -17.88 21.47 6.18
2016-06-30 65.10 -19.61 22.54 6.63
2016-03-31 70.77 -29.19 21.61 7.14
2015-12-31 77.33 -27.07 21.56 6.96
2015-09-30 83.59 -24.32 20.73 6.71
2015-06-30 87.96 -20.55 20.08 6.12
2015-03-31 87.54 -5.59 19.27 5.25
2014-12-31 82.99 -3.60 18.53 5.08
2014-09-30 85.50 1.60 18.72 5.01
2014-06-30 86.63 4.74 21.33 5.27
2014-03-31 86.57 7.99 23.70 5.49
2013-12-31 88.16 10.35 25.87 5.72
2013-09-30 82.56 8.72 27.33 5.98
2013-06-30 77.38 5.98 26.82 6.17
2013-03-31 74.57 0.75 27.92 6.59
2012-12-31 71.95 -5.54 30.28 6.77
2012-09-30 68.08 -10.93 31.07 6.72
2012-06-30 62.26 -18.35 33.42 6.65
2012-03-31 58.40 -19.74 34.57 6.38

*GAAP earnings excluding extraordinary items.

Performance last year
We want to ensure a company is making the most of what it has available. This is done by comparing the return (profit) to a company's available funds, assets and capital.
  • It is difficult to establish if Support.com has efficiently used shareholders’ funds last year (Return on Equity greater than 20%) as it is loss-making.
  • It is difficult to establish if Support.com has efficiently used its assets last year compared to the US Software industry average (Return on Assets) as it is loss-making.
  • It is difficult to establish if Support.com improved its use of capital last year versus 3 years ago (Return on Capital Employed) as it is currently loss-making.
X
Past performance checks
We assess Support.com's performance over the past 5 years by checking for:
  1. Has earnings increased in past 5 years? (1 check)
  2. Has the earnings growth in the last year exceeded that of the Software industry? (1 check)
  3. Is the recent earnings growth over the last year higher than the average annual growth over the past 5 years? (1 check)
  4. Is the Return on Equity (ROE) higher than 20%? (1 check)
  5. Is the Return on Assets (ROA) above industry average? (1 check)
  6. Has the Return on Capital Employed (ROCE) increased from 3 years ago? (1 check)
The above checks will fail if the company has reported a loss in the most recent earnings report. Some checks require at least 3 or 5 years worth of data.
Support.com has a total score of 0/6, see the detailed checks below.

Note: We use GAAP Net Income excluding extraordinary items in all our calculations.

Full details on the Past part of the Simply Wall St company analysis model.

SPRT Health

 How is Support.com's financial health and their level of debt?

A company's financial position is much like your own financial position, it includes everything you own (assets) and owe (liabilities).

The boxes below represent the relative size of what makes up Support.com's finances.

The net worth of a company is the difference between its assets and liabilities.
Net Worth
  • Support.com is able to meet its short term (1 year) commitments with its holdings of cash and other short term assets.
  • Support.com's cash and other short term assets cover its long term commitments.
Balance sheet
This treemap shows a more detailed breakdown of Support.com's finances. If any of them are yellow this indicates they may be out of proportion and red means they relate to one of the checks below.
Assets
Liabilities and shares
The 'shares' portion represents any funds contributed by the owners (shareholders) and any profits.
  • Low level of unsold assets.
  • Support.com has no debt, it does not need to be covered by short term assets.
Historical Debt
Nearly all companies have debt. Debt in itself isn’t bad, however if the debt is too high, or the company can’t afford to pay the interest on its debts this may have impacts in the future.

The graphic below shows equity (available funds) and debt, we ideally want to see the red area (debt) decreasing.

If there is any debt we look at the companies capability to repay it, and whether the level has increased over the past 5 years.
Raw Data

All data from Support.com Company Filings, last reported 2 months ago.

NasdaqCM:SPRT Past Debt and Equity Data
Date (Data in USD Millions) Total Equity Total Debt Cash & Short Term Investments
2018-12-31 47.90 0.00 49.65
2018-09-30 47.22 0.00 47.92
2018-06-30 56.41 0.00 48.76
2018-03-31 55.92 0.00 47.57
2017-12-31 56.46 0.00 49.23
2017-09-30 56.60 0.00 49.39
2017-06-30 56.32 0.00 51.66
2017-03-31 56.26 0.00 50.75
2016-12-31 57.31 0.00 53.41
2016-09-30 60.70 0.00 54.50
2016-06-30 62.18 0.00 58.02
2016-03-31 67.77 0.00 61.29
2015-12-31 71.35 0.00 65.73
2015-09-30 75.90 0.00 68.41
2015-06-30 79.17 0.00 71.75
2015-03-31 94.04 0.00 73.04
2014-12-31 95.72 0.00 73.79
2014-09-30 97.20 0.00 75.31
2014-06-30 96.45 0.00 75.58
2014-03-31 95.67 0.00 75.55
2013-12-31 95.40 0.00 72.36
2013-09-30 89.66 0.00 68.45
2013-06-30 82.05 0.00 65.01
2013-03-31 75.82 0.00 59.47
2012-12-31 74.16 0.00 56.35
2012-09-30 68.98 0.00 51.59
2012-06-30 67.24 0.00 48.47
2012-03-31 68.41 0.00 50.36
  • Support.com has no debt.
  • Support.com has not taken on any debt in the past 5 years.
CASH RUNWAY ANALYSIS

For companies that have on average been loss making in the past we assess whether they have at least 1 year of cash runway.

  • Whilst loss making Support.com has sufficient cash runway for more than 3 years if it maintains the current positive free cash flow level.
  • Whilst loss making Support.com has sufficient cash runway for more than 3 years, even with free cash flow being positive and shrinking by -60.4% per year.
X
Financial health checks
We assess Support.com's financial health by checking for:
  1. Are short term assets greater than short term liabilities? (1 check)
  2. Are short term assets greater than long term liabilities? (1 check)
  3. Has the debt to equity ratio increased in the past 5 years? (1 check)
  4. Is the debt to equity ratio over 40%? (1 check)
  5. Is the debt covered by operating cash flow? (1 check)
  6. Are earnings greater than 5x the interest on debt (if company pays interest at all)? (1 check)
  7. Support.com has a total score of 6/6, see the detailed checks below.
For companies that are loss making and have been so on average in the past we replace the last 2 checks with:
  1. Does cash and short term investments cover stable operating expenses (recurring G&A and R&D) for more than 3 years? (1 check)
  2. Does cash and short term investments cover growing operating expenses (recurring G&A and R&D) for more than 3 years? (1 check)


Full details on the Health part of the Simply Wall St company analysis model.

SPRT Dividends

 What is Support.com's current dividend yield, its reliability and sustainability?

Dividends are regular cash payments to you from the company, similar to a bank paying you interest on a savings account.
Annual Dividend Income
Dividend payments
0%
Current annual income from Support.com dividends.
If you bought $2,000 of Support.com shares you are expected to receive $0 in your first year as a dividend.
Dividend Amount
Here we look how much dividend is being paid, if any. Is it above what you can get in a savings account? It is up there with the best dividend paying companies?
  • Unable to evaluate Support.com's dividend yield against the bottom 25% of dividend payers as the company has not reported any payouts.
  • Unable to evaluate Support.com's dividend against the top 25% market benchmark as the company has not reported any payouts.
Annualized Historical and Future Dividends
It is important to see if the dividend for a company is stable, and not wildly increasing/decreasing each year. This graph shows you the historical rate to count toward your assessment of the stock.

We also check to see if the dividend has increased in the past 10 years.
Raw Data
NasdaqCM:SPRT Annualized Past and Future Dividends
Data Point Source Value
Past Annualized Dividend Yield S&P Global Market Data See Below
Past Dividends per Share Company Filings/ Annualized Dividend Payments See Below
Future Dividends per Share Estimates Average of up to 0 Analyst Estimates (S&P Global) See Below
United States of America Software Industry Average Dividend Yield Market Cap Weighted Average of 24 Stocks 1.6%
United States of America Market Average Dividend Yield Market Cap Weighted Average of 2005 Stocks 2.5%
United States of America Minimum Threshold Dividend Yield 10th Percentile 0.8%
United States of America Bottom 25% Dividend Yield 25th Percentile 1.4%
United States of America Top 25% Dividend Yield 75th Percentile 3.6%

Industry and Market average data is calculated daily.

Note all dividend per share amounts are annualized and not quarterly or other period.

NasdaqCM:SPRT Future Dividends Estimate Data
Date (Data in $) Dividend per Share (annual) Avg. No. Analysts

Learn more about our ratios and growth rates in Simply Wall St’s analysis model >

  • Unable to perform a dividend volatility check as Support.com has not reported any payouts.
  • Unable to verify if Support.com's dividend has been increasing as the company has not reported any payouts.
Current Payout to shareholders
What portion of Support.com's earnings are paid to the shareholders as a dividend.
  • Unable to calculate sustainability of dividends as Support.com has not reported any payouts.
Future Payout to shareholders
  • Insufficient estimate data to determine if a dividend will be paid in 3 years and that it will be sustainable.
X
Income/ dividend checks
We assess Support.com's dividend by checking for:
  1. Firstly is the company paying a notable dividend (greater than 0.8%) - if not then the rest of the checks are ignored.
  2. Is current dividend yield above the bottom 25% of dividend payers? (1 check)
  3. Is current dividend yield above the top 25% of dividend payers? (1 check)
  4. Have they paid a dividend for 10 years, and during this period has the dividend been volatile (drop of more than 25%)? (1 check)
  5. If they have paid a dividend for 10 years has it increased in this time? (1 check)
  6. How sustainable is the dividend, can Support.com afford to pay it from its earnings today and in 3 years (Payout ratio less than 90%)? (2 checks)
  7. Support.com has a total score of 0/6, see the detailed checks below.


Full details on the Dividends part of the Simply Wall St company analysis model.

SPRT Management

 What is the CEO of Support.com's salary, the management and board of directors tenure and is there insider trading?

Management is one of the most important areas of a company. We look at unreasonable CEO compensation, how long the team and board of directors have been around for and insider trading.
CEO
Rick Bloom
COMPENSATION $544,063
AGE 50
TENURE AS CEO 2.4 years
CEO Bio

Mr. Richard A. Bloom, also known as Rick, has been Chief Executive Officer and President of Support.com, Inc. since August 7, 2018 and has been its Principal Financial Officer since February 28, 2017. Mr. Bloom served as the Chief Operating Officer of Renaissance Acquisition Corp. from February 1, 2007 to 2009 and its President from April 20, 2007 to 2009. Mr. Bloom served as the Chief Executive Officer of Caswell Massey from 2006 to 2007. He served as Special Advisor of Renaissance Acquisition Corp. From 1999 to 2006, he served as the President and Chief Executive Officer at Marietta Corporation until October 2011 and served as its Chief Operating Officer. From 1996 to 2004, Mr. Bloom served as the President of BFMA Holding Corporation until 2004. Mr. Bloom Founded investment and merchant bank Imperial Capital, LLC and from 1997 to 1999 served as its Principal and Head of Corporate Finance. From 1992 to 1997, Mr. Bloom served as Managing Director and various other positions for Dabney/Resnick, Inc., where he focused on micro-cap financing, bridge lending, merchant banking and M and A transactions. He served as an Analyst for Donaldson, Lufkin and Jenrette (DLJ). He served as Executive Chairman of Arcata LLC (formerly MyPrint Corp), a marketing execution services company, from 2009 through October 2011. Mr. Bloom served as Vice Chairman and Director of Caswell Massey Ltd from 2003 to 2007. He has been a Director of Support.com, Inc. since June 24, 2016. He has been a Director of NexCore Healthcare Capital Corp. since December 31, 2010. He has been a Director of WestMountain Gold, Inc. since June 24, 2016. He has been a director of GlideRite Corporation since June 2009. He is a Member of RAC Partners LLC. He served as a Director of Marietta Holding Corporation, the successor entity to Marietta Corporation from 2004 to 2007. He served as a Director BFMA Holding Corporation from 1996 to 2004 and AmeriQual Group, LLC from 2005 to 2007. Mr. Bloom earned a BS summa cum laude in Economic Science from The Wharton School, University of Pennsylvania.

CEO Compensation
  • Rick's compensation has increased whilst company is loss making.
  • Rick's remuneration is about average for companies of similar size in United States of America.
Management Team

Rick Bloom

TITLE
President
COMPENSATION
$544K
AGE
50
TENURE
2.4 yrs

Olivia Mirzoyev

TITLE
Interim General Counsel
Board of Directors Tenure

Average tenure and age of the Support.com board of directors in years:

2.8
Average Tenure
47.5
Average Age
  • The average tenure for the Support.com board of directors is less than 3 years, this suggests a new board.
Board of Directors

Josh Schechter

TITLE
Chairman of The Board
COMPENSATION
$109K
AGE
45
TENURE
2.6 yrs

Rick Bloom

TITLE
President
COMPENSATION
$544K
AGE
50
TENURE
2.8 yrs

Brian Kelley

TITLE
Director
COMPENSATION
$103K
AGE
66
TENURE
2.8 yrs

Bradley Radoff

TITLE
Director
COMPENSATION
$88K
AGE
44
TENURE
2.8 yrs
Who owns this company?
Recent Insider Trading
  • No 3 month insider trading information.
Recent Insider Transactions
Announced Type Name Entity Role Start End Shares Max Price ($) Value ($)
X
Management checks
We assess Support.com's management by checking for:
  1. Is the CEO's compensation unreasonable compared to market cap? (1 check)
  2. Has the CEO's compensation increased more than 20% whilst the EPS is down more then 20%? (1 check)
  3. Is the average tenure of the management team less than 2 years? (1 check)
  4. Is the average tenure of the board of directors team less than 3 years? (1 check)
  5. Support.com has a total score of 0/6, this is not included on the snowflake, see the detailed checks below.


Note: We use the top 6 management executives and board members in our calculations.

Note 2: Insider trading include any internal stakeholders and these transactions .

Full details on the Management part of the Simply Wall St company analysis model.

SPRT News

Simply Wall St News

What Type Of Shareholder Owns Support.com, Inc.'s (NASDAQ:SPRT)?

With a market capitalization of US$44m, Support.com is a small cap stock, so it might not be well known by many institutional investors. … Our analysis of the ownership of the company, below, shows that. … institutional investors have bought into the company

Simply Wall St -

Is Supportcom Inc's (NASDAQ:SPRT) Balance Sheet Strong Enough To Weather A Storm?

However, it also faces higher cost of capital given interest cost is generally lower than equity. … Is financial flexibility worth the lower cost of capital. … Debt funding can be cheaper than issuing new equity due to lower interest cost on debt

Simply Wall St -

Is Supportcom Inc (NASDAQ:SPRT) A Financially Sound Company?

The direct benefit for Supportcom Inc (NASDAQ:SPRT), which sports a zero-debt capital structure, to include debt in its capital structure is the reduced cost of capital. … Is SPRT right in choosing financial flexibility over lower cost of capital … Debt capital generally has lower cost of capital compared to equity funding.

Simply Wall St -

How Long Will Supportcom Inc.'s (NASDAQ:SPRT) Cash Last?

NasdaqCM:SPRT Income Statement Apr 16th 18 When will Support.com need to raise more cash? … If opex is maintained at the current level of US$14.15M, then given the current level of cash in the bank, Support.com will not need to come to market any time within the next three years. … It merely means the company will run down its cash reserves more slowly but also reinvest less in the business.

Simply Wall St -

How Did Supportcom Inc.'s (NASDAQ:SPRT) Earnings Growth Stack Up Against The Industry?

Today I will take a look at Supportcom Inc.'s (NASDAQ:SPRT) most recent earnings update (30 September 2017) and compare these latest figures against its performance over the past few years, as well as how the rest of the internet industry performed. … I like to use the ‘latest twelve-month’ data, which annualizes the latest 6-month earnings release, or some times, the latest annual report is already the most recent financial data. … For Support.com, its latest trailing-twelve-month earnings is -US$4.71M, which, in comparison to the prior year's figure, has become less negative.

Simply Wall St -

SPRT Company Info

Description

Support.com, Inc. provides customer support services, end user software, and cloud-based software primarily in the United States. The company offers turnkey, outsourced support services for service providers, retailers, consumer electronics brands and warranty providers, Internet of Things solution providers, and technology companies. Its customer support services programs include pre-purchased concierge advice, device set-up, trouble shooting, security and support, virus and malware removal, wireless network set-up, and home security and automation system support designed for consumer, and small and medium business markets. The company also provides Support.com Cloud, a software-as-a-service solution for companies to optimize support interactions with their customers using their own or third party support personnel, as well as enables companies to resolve complex technology issues for their customers, boost agent productivity, providing ease of use for customer self-service, and improve the customer experience. In addition, it offers end-user software products, including SUPERAntiSpyware for malware protection and removal; and Cosmos for personal computer, smartphone, and tablet maintenance and optimization. The company provides its Support.com Cloud and end-user software products through direct sales channel; and technology support services through partners. Support.com, Inc. was founded in 1997 and is headquartered in Sunnyvale, California.

Details
Name: Support.com, Inc.
SPRT
Exchange: NasdaqCM
Founded: 1997
$42,080,686
18,955,264
Website: http://www.support.com
Address: Support.com, Inc.
1200 Crossman Avenue,
Suite 210-240,
Sunnyvale,
California, 94089,
United States
Listings
Exchange Symbol Ticker Symbol Security Exchange Country Currency Listed on
NasdaqCM SPRT Common Stock Nasdaq Capital Market US USD 19. Jul 2000
Number of employees
Current staff
Staff numbers
2,035
Support.com employees.
Industry
Application Software
Software
Company Analysis and Financial Data Status
Area Date (UTC time)
Company Analysis updated: 2019/03/17 23:43
End of day share price update: 2019/03/15 00:00
Last estimates confirmation: 2017/02/16
Last earnings filing: 2019/03/08
Last earnings reported: 2018/12/31
Last annual earnings reported: 2018/12/31


All dates and times in UTC. All financial data provided by Standard & Poor’s Capital IQ.

Unless specified all financial data is based on a yearly period but updated quarterly. This is known as Trailing Twelve Month (TTM) or Last Twelve Month (LTM) Data. Learn more here.